LawnStarter

Terrence from LawnStarter did an excellent job on my lawn! I'm very impressed and give him a strong recommendation.

Ramon does a great job at keeping my lawn together, I'm please after every service! I would recommend him to anyone!

Joshua provided professional, quality and clean lawn service. Everything looks pretty good to me. Please keep it up.

Never had any problems. They are always quick to assist you if there is an issue like with the app. Thanks

I am so pleased to have this service! Reasonably priced and a great job always! Well worth the price.

Lee did a great of pulling the weeds and cleaning up my flower bed. Hope to use him again for other services.

I have contacted the 'CTO' of lawnstarter.com named Jonas Weigert on twitter to see if I could get response to property damage. Silence. They have not emailed me (nothing in spam folder) or left me a voicemail to let me know what they intend on doing. I think they refunded the charge after the damage, that does not make up for the damages (shattered window glass and broken sprinkler heads). I called them as soon as I saw the damage happening (home due to quarantine) and you could even hear lawnmower in background. DO NOT USE THEM. IF THEY CAUSE PROPERTY DAMAGE THEY WILL NOT DO ANYTHING. IF THE 'CTO' AT LAWNSTARTER DIDN'T CARE TO HAVE THEM CALL ME OR EMAIL ME, IT SHOWS THEY DON'T CARE ABOUT CUSTOMERS. WHEN I CALLED THEM IT WAS - OH DONT WORRY WE HAVE INSURANCE FOR THINGS LIKE THIS and CAN WE KEEP YOU ON THE SCHEDULE FOR THE NEXT WEEK? I told them no, cancel service. THEY ARE LOCATED AT 814 JACINTO BOULEVARD (EITHER SUITE 200 OR 206). MIGHT GO STAND WITH A SIGN OUTSIDE THEIR BUILDING INFORMING OTHERS OF PROPERTY DAMAGES. I will also file complaint with BBB in Austin (unfortunately right now is a bad time bc offices and businesses closed everywhere so I am waiting for everything to open... maybe this is why they ignore me. In hopes my complaint fades away).

Paul and his team do the job professionally and their quality works always satisfactory. Great jobs always! THANK YOU~

This year I was looking for a new lawn service because my lawn care service I had been using previously retired. After doing my research lawnstarter came highly recommended and I really loved I could schedule in an app. My first mow (on April 8) was uneventful, crew was professional and nice and did a great job. But that was the only time my lawn has been mowed. The next mow was scheduled between April 19 and April 21. On April 20 my boyfriend came home to the front lawn mowed and the gate to our back yard completely broken and the latch bent backward. I also got an email that day saying "our crew had to cancel and they were looking for a new crew". All I can figure is instead of just fessing up to breaking my gate latch (maybe a $30 fix, not a huge deal, things happen) they just cancelled the mow and left. I was out of the country for work the next few days and I had trusted LawnStarter would get back to me. But by Thursday morning my lawn still hadn't been mowed so I called and spoke to Janice, who was very kind and professional and ensured me they would help with my gate and a crew would be at my home by Monday. I explained the situation that now my lawn was a week late being mowed and if they could get someone there before the weekend and I was hosting a party that weekend. She put a rush and ensured me the lawn would be mowed either that day or the next. I got home from my business trip and lo and behold my lawn STILL isn't mowed. I had to relocate the party I was hosting over the weekend and, still giving them the benefit of the doubt, assumed it would be done on Monday (yesterday) but it still isn't mowed. To add insult to injury I received an email this morning saying that my lawn had been rescheduled to tomorrow because another customer needed to reschedule; as well as an email asking for proof that the crew that broke my gate latch came to my house, which I don't have other than the context clues that one lawn was mowed and the other not and my gate was broken. Incredibly unacceptable way to do business.

They quoted me one price and took money from me. Instead of asking or telling me befor doing extra services!

Fast and efficient, they moved around the patio furniture and trampoline inorder to get everything cut and moved it back for me. Love that.

Had a great service, couldn't have asked for a better crew. They came on time, did everything that was asked and even better. Thankful

Great job
Great surface
On time
Everything cleans
I advise to use this company if you need lawn care services

Let me first say that this has been the worst experience with a lawn care service ever! I'm a single mother who is in need of lawn care. Currently on bedrest and unable to take care of my lawn I reached out to Lawn Starter and created an account through the app. On September 14,2020. My first service was supposed to take place between September 18-19th 2020. However no one showed up, after checking the app I see that my service was canceled. I reached out through email and was told that the crew was removed from my account. Once my next service appointment is scheduled that was canceled too. I have spoken with numerous customer service reps through email who all state they apologize for the inconvenience and if they will schedule a new crew to service my lawn. It's been three weeks now and I still have not received service. Last night I received a text message asking me how my lawn looked. I thought it was extremely funny because I was home all day due to the fact that I'm on bedrest. No one came and cut my grass so of course I reached out again through email because that seems to be the only way that you can contact LawnStarter. I was told that due to the COVID-19 training the crew did not show up. However they will be here today Friday, October 2,2020 between the hours of 7 AM and 12 noon. I also received an email stating something completely different. I am extremely unsatisfied lawn starter and I want my account canceled however they say give us a try and commit to three lawn services. How can I commit to some thing if the service is not being provided. By the time I grass gets cut it'll be winter time. I do not recommend LawnStarter they are very unprofessional.