LaLa MiraReviews 696

Absolutely satisfied with this website. This is my third order with custom sizing and each dress has fit perfectly. The color is true to material selection. True hand beading and full of them. Gorgeous! And i stated time frame needed and each time, it was met. Delivered on time! A customer for life. Thank you!

I'm in love! I ordered custom measurements for this dress. It was supposed to be delivered on the 23rd of March, and I received it on the 20th. I was so impressed with the customer service, and quality of the ordering process. When I received my dress, I automatically fell in love! Thank you to the lalamira team. I will definitely order from you again!

The dress I received was not even close to the same dress pictured and the quality was terrible. I tried to return the dress and was told that it is common sense when ordering online that the product will be different. There is no contact information at all to call or return the items to an address so you have to message them only through their website. I finally had to file a dispute with my credit card and they are handling it now. DO NOT waste your time or money with this site.

They will not allow you to return the dress even if it has never been worn. I ordered a flower girl dress which is too long for my daughter. She can't even walk in it. They required me to send in a picture, even though I told them I do not want them to have any pictures of my child. When I did, Then when I did, they said that they sent the right size that it was my mistake for ordering the incorrect size. What crappy customer service.

The dress arrived quicker than I expected. It was beautifully made and the perfect colour match. Very pleased with this dress.

I ordered a prom gown for my daughter. The gown was too big in the chest area and my daughter didn't like the fit. I wrote to the company the next day to initiate the return process. They didn't reply to me for 5 days! Finally, on the sixth day they said it was MY mistake and that I shouldn't have ordered it in that size! We ordered it in the correct size, it was the fit that didn't work. How many dresses do you have to try on in your size when you're in a dressing room at a real store before you find one that fits? A lot! I've been wasting time replying to these idiotic e-mails from lalamira. Here is one from this morning.
"There is nothing wrong with the dress itself. It's unfair for us to take the responsibility. The return is definitely not possible. Just keep the dress and fix it or send it to your friends or resell it locally." What's wrong with the dress is that it does NOT FIT! What's wrong with your company is that you DO NOT TAKE RETURNS! Why don't they just put that at the top of their webpage!? It would save all of us a lot of frustration, wasted time, and money! I'm filing a formal complaint with my BBB, like the thousands of others before me. I'm also suing to get my money back. Moral of story: DO NOT BUY from this company, they don't take returns! I ended up purchasing a dress from Simply Dresses.

I bought this dress for prom and looking at the sizing chart the size would've been too long for me. I talked on the live chat to someone about custom fitting and they were so helpful in guiding me through how I needed to alter my dress to my height and heals. This dress was absolutely beautiful and fit me PERFECTLY because I paid the extra money to get it customed fitted to me. I was surprised by how professional the dress was made. This is the place to order a custom fitted dress for prom, you won't be disappointed!