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Knetbooks

Overview

Knetbooks has a rating of 4.3 stars from 1,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.

service
191
value
34
shipping
33
returns
27
quality
1,183
This company responds to reviews on average within 17 days

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6,425 reviews
How would you rate Knetbooks?
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California
1 review
0 helpful votes
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My book never arrived
January 30, 2025

Ordered to be in time for Christmas. It's now almost the end of January and the book has still not arrived nor have I heard anything about it.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 19, 2025
New York
1 review
0 helpful votes
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Shipping took a little longer than I expected and the books were good quality

Date of experience: January 28, 2025
Erin C. Knetbooks Rep
3 months ago

Thank you for shopping with us! -Knetbooks

Pennsylvania
1 review
0 helpful votes
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Awesome!
October 10, 2024

I was pleasantly surprised because I thought the book I rented was going to be used but it was brand new. It came quickly and was shipped in a sturdy padded package. I was impressed, I will be renting books from here in the future for sure!

Date of experience: September 30, 2024
Washington
1 review
0 helpful votes
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Item cancelled a week after placing order online
January 3, 2025

Item ordered was presumably available when ordered online, but order was cancelled a week later due to unavailability. Had to try to find and purchase item elsewhere. Unable to receive replacement in time to give as Christmas present. Not happy!

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 10, 2024
Pennsylvania
1 review
0 helpful votes
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Disappointed
January 26, 2025

Is there an inventory issue that I was able to purchase something and then have to wait for the book to come into the warehouse?

Date of experience: January 15, 2025
Erin C. Knetbooks Rep
3 months ago

It looks like the title was listed on the website at the time of your order with the availability of "Usually Ships in 3-5 Business Days." This book generally takes about 3-5 business days to arrive from the publisher/vendor before shipment. We apologize for any confusion regarding this issue. Thank you for choosing Knetbooks!

California
1 review
0 helpful votes
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Did not receive product
October 4, 2024

I ordered a product without being alerted that the product was not in stock. I don't have any idea when or if it will be in stock in the near future. I don't know whether to wait or to cancel my order.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2024
California
1 review
0 helpful votes
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Extremely poor service.
January 10, 2025

I actually never did receive the product that I ordered. I was just contacted days later saying that my book was not available from wherever? And they canceled my order.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2024
South Dakota
1 review
0 helpful votes
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Great material
January 20, 2025

Books are easy to read, very specific to a topic, price is also great.

Date of experience: January 26, 2025
Erin C. Knetbooks Rep
4 months ago

Thank you! -Knetbooks

Tennessee
1 review
0 helpful votes
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Ok
February 2, 2025

Delivery was longer than I expected. Luckily I didn't have to read any chapters this week!

Date of experience: January 22, 2025
Erin C. Knetbooks Rep
3 months ago

Thank you for choosing Knetbooks!

Texas
1 review
0 helpful votes
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Less stressed and satisfied
September 20, 2024

Im a college student and these text book prices were really stressing me out. It was extremely simple and the prices are a bargain compared to other stores and I would definitely would use this website again for future use!

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Great Experience from start to finish
September 13, 2024

This was my first time ordering a physical textbook, and Knetbooks made it easy. I'm grateful for the service they provide, and should I need more textbooks in the future, I'm happy to do business with them again.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Affordable IF you don't mind a few bumps and bruises
September 12, 2024

These books were very easy to order, and I had confidence in the pricing and delivery time for my order: six new books for purchase. However, when I received the products, which were paperback, and opened the box, I saw that they were not packed with care. During shipment, these books were loosely moving and were not secured with bubble wrap or filler material, causing some of the covers to be damaged with folds and bends. I am thankful for Knetbooks' affordable rental and purchasing services, but perhaps some service costs are saved in shipping shortcuts. I can understand how some rentals could be in worse condition after shipping without it being the fault of the customer.

Date of experience: September 2, 2024
Erin C. Knetbooks Rep
8 months ago

We have notated your account regarding this matter. Thank you for choosing Knetbooks!

Missouri
1 review
0 helpful votes
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Good shape
January 12, 2025

It was very straight forward to the point when purchasing. Took while to arrive though.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2025
Indiana
1 review
0 helpful votes
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Always reliable
January 17, 2025
Updated review

It was fast! The price was right! I trust the company; they have always done right by me.

Date of experience: January 23, 2025

It was easy, and the price was right!
October 25, 2024
Previous review

It was easy, and the price was right!

Date of experience: October 15, 2024
Virginia
1 review
0 helpful votes
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Great
February 2, 2025

Quick service and high quality book received! Very pleased

Date of experience: January 23, 2025
Pennsylvania
1 review
0 helpful votes
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Great service
January 27, 2025

I am so happy I got the book just in time for my class. Thank you

Date of experience: January 17, 2025
New York
2 reviews
0 helpful votes
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Interesting
February 2, 2025

Need to be more upfront in what is actually in stock to ship quicker.

Date of experience: January 22, 2025
Erin C. Knetbooks Rep
3 months ago

Thank you for your feedback. Every item listed on our website has an availability listed. -Knetbooks

Pennsylvania
1 review
0 helpful votes
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Best!
February 2, 2025

Got the books delivered very fast and in perfect condition.

Date of experience: January 22, 2025
North Carolina
1 review
0 helpful votes
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Great!
January 30, 2025

Condition of books are always great as well as the prices! Will be using again and again.

Date of experience: January 20, 2025
California
1 review
0 helpful votes
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Not Ordering Again
September 9, 2024

I wish I could review the book. That is, if I had received it. I had Knetbooks cancel not one, but two orders for this book for an alleged fraudulent payment method, which did not make sense as the payment went through. And oh, after placing the first order, the second order showed a substantially higher price - unsure of the methods this company uses to price their rentals/purchases. Never ordering again.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2024