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How would you rate Kmart?
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Pennsylvania
1 review
6 helpful votes
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I recently ordered a TV off of Kmart.com. I was very pleased at how low the price was, until my order disappeared. When I contacted them, they informed me that it was a pricing error. Ok that's fine, mistakes happen. But when I asked for a refund they said they were going to hold onto my money for a whole week. I do not see how that is an acceptable business policy. Nor do i see how it is logical, reasonable or morally acceptable. They refused to do anything in the way of recompense. I will never shop at a Kmart, Sears or any affiliated business again in my life.

Date of experience: August 28, 2014
Illinois
30 reviews
27 helpful votes
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Kmart's product assortment leaves much to be desired, and yes I know they have national brands. Maybe its simply because the stores are run-down, dreary and the employees look tired, uninspired, they're not friendly and little to no service.

I feel embarrassed to shop in Kmart stores.

Date of experience: January 11, 2016
Massachusetts
6 reviews
5 helpful votes
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When I am looking for everyday wear, I head out to Kmart. They always have clothes in my size. Even if I have gained or lost weight. And it is stylish and up to date clothing. Winter will soon be here and I have already started to look on line for what they are offering. At a price I can afford.

Date of experience: September 25, 2017
Florida
9 reviews
15 helpful votes
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No Good
January 10, 2016

First I would suggest never purchasing anything online from Kmart and sadly I'd have to include Sears. Since the merger Kmart has been dragging Sears down. And I love Sears. Kmart used to be a decent company until they had to start competing with Walmart and thus Kmart started merchandising inferior products and their stores are not kept up well. The average Kmart employee will tell you they don't like their job.

Date of experience: January 9, 2016
Michigan
1 review
0 helpful votes
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Great
November 30, 2020

Great customer service and orders arrive fast and the website is easy to navigate and find what you are looking for by narrowing results by category, price range, brand, etc.

Date of experience: November 29, 2020
Illinois
4 reviews
18 helpful votes
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Sorry to see you GO
December 26, 2017

I cant believe you are leaving us. Slowly but shurely. You kept the other guy in line with prices because of competition. Now their prices have slowly risen as you fall. You just dont carry the things you had before so its hard to make you my only stop.

Date of experience: December 25, 2017
North Carolina
8 reviews
7 helpful votes
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Hope you have all day...
October 17, 2016

Kmart is the worst place to shop unless you don't mind standing in line. There are never enough cashiers for the number of customers who want to check out. The cashiers that ARE on duty are poorly trained and frequently have to call for assistance from their never-present supervisors.

Date of experience: October 17, 2016
Texas
36 reviews
159 helpful votes
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Thumbs Down
October 30, 2015

Kmart is not the store it used to be. The cashiers are so slow sometimes I just leave my basket and go elsewhere. No one is ever around to help you and even the manager is busy talking to friends laughing while customers fume.The lack of products they carry are easily found elsewhere as well so I do not bother with this store anymore. Believe me I tried and tried but the lack of customer service is just unreal.

Date of experience: October 29, 2015
Colorado
2 reviews
12 helpful votes
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I ordered 5 fairy solar lights because my local Kmart was out (I did buy the last one). Kmart sent me 3 gnome solar lights, by intent, as they hoped I would accept the substitute. Excuse me! They did not communicate with me; they just did it. AND it turns out they did that because they shipped my order from local stores, who, of course, did not have any fairy solar lights! Really? How stupid and unprofessional is that? Yes, I will get a refund, but WHY? So disappointed and appalled. They may have lost of all of my business.

Date of experience: July 17, 2014
California
4 reviews
1 helpful vote
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If your looking for a baby doll that looks like a real baby with pretty features-Kmart is your store. Your recipient will be a happy girl! And that's what it's all about. The smile on her little face.

Date of experience: July 6, 2015
GB
6 reviews
0 helpful votes
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While i might not always be in the market for their products, with e-mail offers it helps me think of my 3 childrens future needs and occasionally mine. So while not a prolific shopper, i thank you for the opportunity, especially here in the UK.

Date of experience: January 22, 2015
Indiana
5 reviews
18 helpful votes
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Getting dated.
December 3, 2017

Getting dated. Kmart used to be a go to store for our family. Over the last few years their stores have been looking very dated and not keeping up with their competition. Always feel that the stores are about ready to close down and go out of business.

Date of experience: December 1, 2017
Idaho
1 review
2 helpful votes
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You can usually shop with some elbow room with low prices. Baby, clothes, jewelry, cool finds. I only buy from Kmart in store. I wish returns were easier and people smiled more. Don't shop here unduly often but I do like what I find there. Make sure the register doesn't overcharge your reciept, and check it if not before, right after. We have been overcharged.

Date of experience: December 20, 2016
Oregon
6 reviews
7 helpful votes
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Love it. Kmart!
March 2, 2016

I love to shop at Kmart. Great savings. When I get enough points for buying stuff, I use them along with the other discounts. Wow, what a deal. That makes me happy. Thank you for caring about customers. Corne! Is Calhoun

Date of experience: March 1, 2016
California
41 reviews
127 helpful votes
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Getting better...
August 12, 2015

Generally, not my first choice. That being said, I've revisited our local store since they've reorganized as a company and am happy to say that you can see the improvements.
The store (in Santa Rosa, CA) is much cleaner/organized than before. The pricing and product selection compares very favorably to other "big box" discount stores in our area.
Candidly, I just have to get past my mental block because of their history... Kmart just doesn't "pop" into my thoughts when I need a store like this. Time will tell

Date of experience: August 10, 2015
Arizona
4 reviews
5 helpful votes
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Kmart is much better about giving consumers the sales price. Because of many negative experiences with them ringing up the regular prices instead of the sales, I watch them like a hawk. In the last couple of years I have avoid them because they hiked up their prices. They are trying to use brand names and celebrities but still have cheap quality but not discounts.

Date of experience: March 17, 2017
Missouri
9 reviews
1 helpful vote
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I love Kmart, its better than Walmart or Target, it is still within that same kind of store, but you just don't feel like you are so.

I go there every so often just to not shop at the others, I need to make it much more frequently, and if they had more grocery I sure would.

Date of experience: July 17, 2016
New Zealand
2 reviews
3 helpful votes
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My happy place
March 17, 2017

I could stay here for hours! So cheap. Great variety! Lovit!
I absolutely recommend this store to all. However the new set up in Hastings NZ, is just not the go. Why have checkouts in the middle of a shop?

Date of experience: March 16, 2017
Kentucky
4 reviews
11 helpful votes
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Horrible experience
April 12, 2019

Ordered a pair of slippers and received a baby product. Had to do an online chat to get the issue fixed. They refunded the shipping charges and placed an order to send the slippers. Finally received the slippers they're the wrong size (xl instead of l) and have a clearance tag for less than what I paid. I won't order from them again.

Date of experience: April 12, 2019
Michigan
3 reviews
3 helpful votes
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I have chosen some time ago not to shop at Kmart for any reason because they have become too political and yields to any left wing group that complains or threatens them with a boycott. They first stopped selling ammunition in opposition to the second amendment. Now they have decided to discriminate regarding Trump products. It is not relevant as to whether or not I support Trump and his family. What is relevant is that businesses should not yield to a vocal radical group of activists who are upset at the loss of an election. I will never cast my shadow at KMart again.

Rick Nelson
Madmarlinlodge.com

Date of experience: February 14, 2017

Overview

Kmart has a rating of 3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
23
value
21
shipping
17
returns
18
quality
18
+8