Purchase of a refrigerator was made on November 24 2016 online. To date it has not been received and Kmart is refusing to provide proof of delivery. On November 24,2016 I made a purchase of a refrigerator online. The refrigerator was promised on November 28 and then the date kept changing, it changed to December 1 then 5 and so on until it got to the the 13th. During this time I had to make several phone calls and several chats to find out the status of the delivery because I never received an email or phone call from them except when I contacted them. The item was to have been delivered to Tropical Shipping in Miami. On Wednesday 14 December I noticed that online the status had been changed to 'Delivered'. When I contacted Tropical they indicated that they had not received any item on my behalf. I phoned Kmart once again whose CSR told me that I would now have to deal with delivery since the matter had now been turned over to them and I was provided a phone number. For over a week I have been calling the delivery number and it just rings busy. I contacted Kmart again via online chat on Monday 19 December 2016 and as usual I was told by the CSR that someone would contact me in 1 hour. After almost 2 hours had passed and no one contacted me I once again reached out to them, this time by telephone. The CSR connected me to delivery who was unable to confirm that the item had indded been delivered. She said they will look into it and that she would bring the matter to the attention of her supervisor. Once again I was promised that someone would contact me, I have received neither phone call nor email. For over a week now I have been asking them for proof of delivery since they say that it has been delivered and they have been unable to provide me with that. I have said to them that someone must have signed for the item so please provide me with some proof of receipt. In response I have been told, "we have no proof", "we will look into it from the back end", "you need to call delivery", "we have no doc number" among other excuses. I have requested that I be refunded if I cannot get the item. I was told that before request for a refund begins they would have to look in the warehouse to be sure that the item was not there and that they would let me know in about 3-5 days. It has been 7 days now and I have not received an email or phone call from them and it is not in my junk mail because I have been checking that. Despite numerous phone calls and online chats no one can provide me with proof of delivery. If I cannot get the item I need to be refunded so that I can make a purchase elsewhere but I don't think it's right for them to have the item and still my money.

Great serive! Liked it!

Wish we had one closer

I didn't want to resort to this, but I am so appalled by my experience and how it was handled by Kmart/Sears customer service that I feel compelled to share it so no one else has to waste their valuable time on this company. I have a Kmart store about a mile from my home, but have preferred to spend my money at a competitor's store, which is the same distance from my work as Kmart is from my home, due to better prices and selection.

In the past few months. I have opened up to shopping at Kmart once again. Today I heard that they were having great sales on Christmas decorations. My husband shopped there earlier, but I decided that I wanted to buy more.

I opted to shop online for in-store pickup on all but one item so that I could use all of the reward and surprise points that I had earned, and to take advantage of cash back offers from Ebates as well as coupon codes. Well, it took me about an hour to order just a few items. The Website kept getting hung up. Then I found out that neither of the coupon codes could be applied despite no mention of any exclusions, which I specifically looked for in advance.

Finally, my order was placed. Oddly enough, it took over two hours to email me the order confirmation. After going out to dinner with my family, I realized I still hadn't gotten the email or a text regarding the in-store pickup status. The Website provided no order status and directed me to a toll free number.

When I called, I had trouble hearing the customer service rep and he also had an accent. No big deal, America is the great melting pot. I couldn't at that point assume that my call went overseas. If it did, I have to say that I would personally find this very offensive when so many Americans are struggling to find work, but I didn't want to jump to conclusions.

The rep told me that it would take 24 hours to send my order to the store. I wanted it sooner, so I offered to go there, pull my own order, and bring it to the service desk but was told that this was not an option. I ended up going to the store and spending a long time at the service desk, which had not received my order, trying to work something out. At first they said no to pulling my order because they hadn't received it and couldn't guarantee the same price in-store as I got online.

They would also have to cancel my online order but my $9+ in points would not be available because I used it for the online order. After much negotiating, the CSR was kind enough to tell me that she could give me that 9+ discount. I purchased everything and then some. I was satisfied enough by the helpful in-store employees that I decided I wasn't going to go ahead with any negative reviews.

Shortly after I got home, I went online to cancel the order and was again directed to the toll-free number. Ok, either I got the same guy I had last time, or for sure they outsource their customer service to India. Yes, they are trying to survive the same as we are, but again I am a firm believer that it is disgraceful and greedy for any American employer to send jobs overseas when we need them on our homeland and our fellow Americans can better serve each other because we better understand the needs and desires created by our own culture. SO I am told that my order has been processed and the only thing I can do, at least for the item being shipped to my home, is refuse delivery.

I told the CSR that there is no way that a shipping label could have even been created based upon what the last guy told me, and even if it had been, whichever shipping company they use would not have picked it up. I told him that somebody could totally grab that label to intercept the shipment of an order that could not even have been picked yet. He put me on hold. When he came back on the line he told me that he couldn't do anything to stop shipment.

In the meantime, they have even charged me for the order that they never sent to my local store and that (assuming he actually canceled that portion of my order), they would not refund me for 72 hours. I am so disgusted I will never shop at Kmart or Sears again, nor will I let anyone in my household.

If I wanted to waste another 2-1/2 hours of my life I would return what I bought in-store tonight. What burns me is that I still have to deal with all these other items when they come in or are pulled off the shelves (the pickup items were in stock), and I've found that what should take a mere ten minutes actually takes two hours with Kmart.

Thanks A++++

It's fun to shop there they got good stuff

Sorry ours went out of business

You can always find great deals here. Good stuff

Kmart has a fabulous 0nline collection.

Packages come on time and item is as shown