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Kentucky
21 reviews
14 helpful votes
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A Customer of Kmart
September 11, 2015

I used to use Kmart exclusively until I ended up crippled and dependent on a walker and needing a ride on. They have some nice items at nice prices in their store bur they are not very accommodating of somebody handicapped. They would not keep their ride-ons charged up and then when I would try to take one to the areas I needed the ride- on would die and then somebody, usually a customer, would help me back to the front of the store and I would be upset and embarrassed. I quit using them because of this reason. I reckon they are a good store otherwise. This particular store may not be like the other stores just so you know. It's only a local matter.

Date of experience: September 11, 2015
Wisconsin
4 reviews
10 helpful votes
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Could Use More Inventory
November 20, 2015

I live too far from a Kmart to shop there in person often. I usually go once a year for the holidays. I always notice that while the store is jam packed with stuff, the website has only a few selections from each category.

I really dislike going to the Kmart store here, (very disorganized!) but when I do, I usually find a few great gifts that I would have otherwise missed because they weren't on the website.

Date of experience: November 19, 2015
Tennessee
9 reviews
0 helpful votes
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Just Okay.
September 1, 2016

Their prices are higher than Walmart but most of the products aren't much better. They do have slightly nicer clothing but it's not a cheep as I would expect from that type of store. Target is better for that. The electronics and cheaper than their competitors but they are also lower end electronics, even in the major brand names. Basically, if your in a pinch and they are the closest store they are okay, otherwise Walmart or Target are better.

Date of experience: August 31, 2016
Illinois
8 reviews
15 helpful votes
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Kmart will actually order your size if not available in stores, they try to satisfy you, the rewards points are great, compared to other big stores they still believe in service. In stores after Xmas they will allow you one ornament from their tree free, at least where I live. You can order online even lay away! Great job Kmart

Update. The store on this side of town is closing, they went around store and marked up every single item, them put SALE on tag to fool people, this pisses me off a lot. I confirmed this with employee I ran into that I knew. So no deals to be found at" supposed close out sale"
But bummed closing I liked them despite this practice of close out, consumers Aren't stupid Kmart.

Date of experience: December 13, 2015
Illinois
9 reviews
4 helpful votes
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They get a bad rap
February 2, 2017

They are not the Kmart they used to be, but they serve a niche in our community for lower income folks. I think their prices are good for most of their items. Selection not so good, but depends on how picky you are. Good value and variety.

Date of experience: February 1, 2017
Kentucky
5 reviews
0 helpful votes
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Average says it all
December 15, 2016

Aisles are too narrow... merchandise not arranged very well... the store is just an average store. Cannot compete with Amazon or Walmart. If they weren't the only local warehouse store I wouldn't even shop there.

Date of experience: December 14, 2016
California
12 reviews
43 helpful votes
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I purchased several items from Kmart online. The purchase process is easy enough. The only bad thing is my local store is a bit slow at getting my pick-up items in a timely manner. Otherwise, I have no complaints.

Date of experience: March 6, 2015
Arkansas
7 reviews
3 helpful votes
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Layaway
March 17, 2017

I love the idea that I don't have to step foot in the store to place products on layaway! Makes Christmas shopping a breeze! Make the payments online, and when your ready to pick up the items, just stop at the local Kmart and it's ready to go! No crowds to deal with, no angry shoppers, or workers, and makes getting ready for Christmas more joyful and fun than I have ever had in the past!

Date of experience: March 16, 2017
Indiana
1 review
1 helpful vote
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Terrible return policy
November 7, 2017

I received a K-Mart item as a gift and wanted to return it. The price had been removed but it still had its K-Mart tag. I simply wanted in store credit, but policy states you must have a receipt or gift receipt. Long trip for nothing.

Date of experience: November 7, 2017
Illinois
2 reviews
3 helpful votes
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Love it!
December 7, 2019

Love the Kmart app, shopping online, their reward points system, and the win it app. So easy to find what you want and get good discounts with your points.

Date of experience: December 6, 2019
Washington
6 reviews
8 helpful votes
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I love all the products available and the shipping is always fast never have issues with anything other than the site. When browsing the site and using the filters it can be very frustrating, it will act as if the filters were put into place when they actually were not. If not for that it would be a 4-5 star

Date of experience: October 26, 2016
Michigan
5 reviews
0 helpful votes
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Prices are NOT good!
November 28, 2016

Is it just me or has anyone else noticed that Kmart is NOT cheap! You pay MORE for items at Kmart and Sears than anywhere else! It doesn't make any sense! Why are they still in business? HOW are they still in business? Kmart was a decent store when I was a kid. Now the store is a dump and the items are over priced!

Date of experience: November 27, 2016
Illinois
3 reviews
6 helpful votes
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I placed an order for Christmas in November. I got an email confirmation of my order. And received nothing after that. When I called their customer service they told me it was shipped. Called back 2 days later and they said the order was cancelled. I never did get an email saying they cancelled my order.

Date of experience: December 31, 2010
Washington
13 reviews
33 helpful votes
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Peace of Mind
December 28, 2015

Kmart is always a pleasure to shop at. You find everything fast and there is a large selection and I rarely can't find what I'm looking for. The staff is always friendly and attentive. Prices are great!

Date of experience: December 25, 2015
Australia
1 review
0 helpful votes
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I urgently need to speak to an operator. I have called your customer service line 5 times and the only option I am give is a text box but when I try text it comes up with an error every time. I have attempted emailing and have not heard back.
My Kmart order has been "delivered" - with 4 parcels all apparently signed off by me and delivered at my address. The big problem is I have not signed these and they are not at my address. I need help now!
Tracking id:
CPBM6IZ*******

CPBM6IZ*******

CPBX20C*******

CPBM6IZ*******

Date of experience: September 5, 2023
Missouri
13 reviews
13 helpful votes
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TERRIBLE SERVICE
January 23, 2017

I had ordered an item from Kmart online and charged it to my Sears card. I returned it and tried to track it, but it had stopped tracking at a certain point. When I called Kmart, they couldn't find it either and made excuses, etc. Eventually, I had to investigate the problem by calling U. P.S. Over and over until finally, I got the number to their warehouse in Georgia! The warehouse manager told me they had the package and would credit me immediately! No more shopping at Kmart.com!

Date of experience: January 23, 2017
New Jersey
121 reviews
357 helpful votes
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I like to get kitchen supplies and underwear from Kmart. I find they have excellent electronics and I like get money back for purchases. I would have given five stars, but they often only have one of something and you have to keep calling the store. They don't answer the phone or answer it well when they do.

Date of experience: March 26, 2015
Oregon
4 reviews
0 helpful votes
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Limited selection
October 4, 2015

Kaymart has a limited selection but its good if they have what you want and you buy enough to get free shipping. I think they also can tie your order into a Sears order... I think they are the same company.

Date of experience: October 3, 2015
Illinois
8 reviews
0 helpful votes
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I have found the same to be true at Knart online as other Big Bix stores! That is there are more products available! More clearance deals too! I even purchased my patio furniture online! I had it delivered too!

Date of experience: October 12, 2015
Michigan
6 reviews
1 helpful vote
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In store shopping was alright till ya go to pay and get asked what kind of receipt you want very annoying an then after that the same person or someone else is waitin at the door to check your bag its pathetic that they check your bag after its been bought

Date of experience: July 19, 2016

Overview

Kmart has a rating of 3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
23
value
21
shipping
17
returns
18
quality
18
+8