Overview
Keycafe has a rating of 4.6 stars from 239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention and customer service. Keycafe ranks 12th among Software sites.
Excellent customer service. I was highly satisfied with the customer service agent
Very efficient great support, very carefully and fast
Appreciate their absolute professionalism.Very quick in their response.
I had a great experience. The individual was very helpful, much appreciated.
Very kind, understanding, and professional person. She answered all my questions.
I have found the Keycafe support staff helpful whenever needed.
Used it now for a few months without any problems. Nicely integrated with Airbnb
Amazing customer service, friendly and knowledgeable
In addition to the convenience and everything else you get.
A bit tricky in the beginning to get it set up, but after that, it's been great.
Jesus was very kind, and helped me to resolve my problem
Help was there when needed urgently. Clear instructions and very respectful.
All needs resolved immediately. Thank you.
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Very good customer service! Thank you for your help in setting up my account.
Works, helped streamline key access and returns for our employees.
KeyCafe members are friendly, patient and helpful. I am pleased with their efficient service.
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- Vancouver, British Columbia, Canada
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Business History
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members