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KEH

How would you rate KEH?
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New York
1 review
0 helpful votes
Follow Julian B.
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Amazing Shipping Packaging
February 2, 2024

I bought a tiny little film camera and the bargain condition is still a camera in superb picture taking condition. All of the bubble wrap inside will protect your camera no matter how indelicate the delivery people may be. Truly amazed at how well they package your gear.

Date of experience: February 2, 2024
New York
1 review
0 helpful votes
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Missing a button
February 19, 2023

Bought the camera in bargain condition so was expecting some blemishes and maybe a little banged up, but it's missing the button for the viewfinder illuminator which allows dust and potentially water to get into the inside of the camera which could ruin it all together. If I would have known that I probably would of opted out of getting it.

Date of experience: February 19, 2023
Virginia
1 review
0 helpful votes
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Old is new
October 23, 2023

It's been a very long time since I've this set up and needed instructions. Had to search for and download an owner's manual in order to operate the item. Maybe include simple operating instructions for your customers just to get started, if needed.

Date of experience: October 23, 2023
New York
1 review
0 helpful votes
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Got it
February 19, 2023

Some confusion on shipping details. Said there were two boxes but one arrived with both parts. Arrived pretty quickly. No lens caps on the lens. Dirty cap on the camera. Battery is fully charged and otherwise things are good.

Date of experience: February 19, 2023
New York
1 review
0 helpful votes
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Great Service
January 30, 2023

This was my first time getting an expensive camera for myself, after doing some research I decided it was time to pull the trigger and make the purchase. I winded up ordering the wrong lens for my needs and immediately called customer service. I got on the phone with one of the reps names eric, he quickly corrected my mistake and even talked me through some much better options. He followed to make sure my refund was followed through and gave me a very pleasant experience with KEH, keep up the great work, and you will have a long time customer.

Date of experience: January 30, 2023
Massachusetts
1 review
0 helpful votes
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Condition as expected
June 28, 2024

Ordering from KEH is very easy, and I always seem to receive items in the condition in which they are listed. I will definitely continue to buy from KEH in the future!

Date of experience: June 28, 2024
California
1 review
0 helpful votes
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Always easy
January 12, 2024

My process of finding well apprised used gear is always easy with KEH. Products are as advertised, arrived well packaged and on time. I am especially fond of the option to ship to FedEx stores for pick up later as this is generally safer than deliveries to my un-inhabited home when I am at work. Thanks KEH!

Date of experience: January 11, 2024
New York
1 review
0 helpful votes
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Olympus EM5 iii and 24mm lens
September 12, 2023

Not at the level of previous purchases. Charger had no cord so useless and a few too many marks on the external of the camera and lens. I am sure it functions well but battery is nearly dead and no way to use it for very long. I intend to try tomorrow.

Date of experience: September 11, 2023
Washington
1 review
0 helpful votes
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Canon EF 200mm f/2.8 Tripod Mount Ring
January 28, 2023

Overall 1st Experience was Great! I was able to find exactly what I needed. The item is a described, and is in perfect condition. I called customer service for details on delivery, and they were very friendly and helpful. I would recommend KEH to anyone needing new or used gear. Thanks KEH

Date of experience: January 28, 2023
Louisiana
1 review
0 helpful votes
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Good
July 30, 2024

Item shipped the same day and got here quick, happy with the quality would use again.

Date of experience: July 30, 2024
Michigan
1 review
0 helpful votes
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Lens in good condition
October 2, 2023

Ordering was super easy, shipping was fast. I received the lens well packed. But there was a significant dent at one place, but it does not seem to affect image quality. Elsewhere this same lens was selling for about $600 but I paid a bit over 400. Great value.

Date of experience: October 2, 2023
Arizona
1 review
0 helpful votes
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Lowest price, best service
August 25, 2023

Totally satisfied with every purchase I've made with KEH. They frequently have the best deals online, good service, very fast shipping, and absolutely safe and secure packaging. The warranty and tech help boosts the confidence even more. I have absolutely zero worries any time I buy here. Thank you!

Date of experience: August 25, 2023
Tennessee
1 review
0 helpful votes
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Always a great experience!
May 27, 2024

I always get my order in a timely manner also the items are always in pristine condition or like new. I'm already looking for my next item to purchase.

Date of experience: May 27, 2024
Hawaii
1 review
0 helpful votes
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Great Purchase
December 11, 2023
Updated review

I had been looking for a good deal on this lens for a while and one finally showed up on the KEH website. Purchase was quick and easy and the lens arrived here quicker than expected. Lens is in like new condition, caps, hood and case as well, just as described in the ad. Looking forward to using it for the first time. I would definitely recommend KEH to anyone looking for a good deal on a special piece of camera equipment.

Date of experience: December 11, 2023

Great Purchase
December 11, 2023
Previous review

I had been looking for this lens for a while and a nice one finally showed up on the KEH site. Purchase was easy and the lens arrived quicker than expected. Lens is in like new condition, just as described in the ad, looking to using it for the first time. Definitely recommend KEH if you're looking that special lens or camera you've been looking for.

Date of experience: December 11, 2023
Washington
1 review
0 helpful votes
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Fast shipping
July 13, 2024

My camera lens arrived fast and In like new condition with all accessories promised. I would definitely order from KEH again.

Date of experience: July 13, 2024
Canada
1 review
0 helpful votes
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Total price was not transparent
May 10, 2023

Easy to order, great product (used camera lens in excellent condition). However, the total cost was not transparent. It was not made apparent that the cost was in USD (I had assumed CAD). Plus all the costs associated with shipping, customs (extra charge at the border) and taxes. Overall, the cost for the lens would have been the roughly the same had I bought a brand new one here in Canada.

Date of experience: May 10, 2023
Arizona
1 review
0 helpful votes
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Cool and, not so cool
April 4, 2023

Customer service, merchandise, shipping all great. Not so keen on finding out right now as I am returning the item, that not only will I pay for return shipping (which I expected) but that the shipping to me charges (free shipping), $9.95, will also be deducted from my return! Doesn't sit so well. Should be a big warning about this. Ah well.

Date of experience: April 4, 2023
Georgia
1 review
0 helpful votes
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The condition stated "Excellent" and although the exterior is excellent there is a liquid spot on the focus screen and no eyepiece cup.
I reached out and was told that "Excellent" didn't guarantee an eyepiece cup and try to clean the spot yourself.
I've been a customer for several decades back going back to when KEH was a walk-in store on Williams street.

Date of experience: March 16, 2024
California
1 review
0 helpful votes
Follow Keith L.
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It's often a challenge to get used photo equipment and be confident that it will be as described and functional. Especially on eBay I've been burned several times. KEH is very reasonably priced and everything is rated accurately so you get exactly what you paid for and expect to receive. Ordering is smooth and delivery is timely.

Date of experience: September 6, 2023
Washington
1 review
0 helpful votes
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Great Camera, even better price
January 7, 2024

Got an excellent condition A7C for half off with sale. Didn't come with a box or cable but only 534 shots. Works well and definitely not a grey market camera as the price seemed too good to true. KEH was great all of the way through, no complaints.

Date of experience: January 7, 2024

Overview

KEH has a rating of 4.7 stars from 21,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 185th among Camera sites.

service
247
value
267
shipping
260
returns
67
quality
258
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44,909 reviews
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