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KEH

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Canada
1 review
0 helpful votes
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Everything that i hoped for
January 20, 2024

This was just a super smooth customer service and product experience, my package arrived quickly, my products were wrapped very safely, my equipment worked (but I could also tell that they clearly tested it thoroughly which is exactly what I would hope for), and they kept me informed about my order throughout the process. Ordering online can often be a nerve wracking and frustrating experience for me, especially with refurbished electronics, but this was so well done, and I really appreciated that. Thank you!

Date of experience: January 20, 2024
Tennessee
1 review
1 helpful vote
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Camera damaged internally
May 30, 2023

A plastic part in side of camera broke the moment I turned camera on. Not sure what it is but it looks important to the function of the camera. Will be sending back. Would give 0 stars if that was an option.

Date of experience: May 30, 2023
New Jersey
1 review
0 helpful votes
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Quality of Used Lenses Better than Listed
January 11, 2024

First time getting used equipment from KEH. I bought several vintage Nikkor lenses listed as "ugly" or "as it" to practice disassembly and re-assembly them, not expecting that they will even be usable. To my surprise, the optics of these lenses were better than listed, mostly just dirty or dusty, but no scratches or nicks. A couple only had cosmetic damages and were even immediately usable. Looking forward to making more purchases from KEH in the future.

Date of experience: January 11, 2024
Washington
1 review
0 helpful votes
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Loose part in lens, but great customer service
March 23, 2024

I ordered a lens in bargain condition, but it should have been ranked ugly or as is. There was something rattling inside the lens when I received it. However, the customer service was very helpful and let me return the lens and exchange it for one in better condition.

Date of experience: March 23, 2024
Pennsylvania
1 review
0 helpful votes
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KEH Rules!
February 9, 2024

I have ordered multiple times from KEH and it has always been a fantastic experience! The prices are resonable, shipping is very fast, and the quality of the gear is amazing. You can usually expect to receive and item that is in even better condition than it's rated. If you're looking for used camera gear I would not hesitate to order from KEH!

Date of experience: February 9, 2024
Florida
1 review
0 helpful votes
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A merchant who earns my trust
November 6, 2023

Everything I have ordered has been exactly as described. And when I mistakenly ordered an item, the customer service department was able to intercept the outgoing shipment and credit my account within hours, even though I didn't realize my mistake until the item had been through packing.

Would recommend KEH to anyone without qualification.

Date of experience: November 6, 2023
Arizona
1 review
0 helpful votes
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Shoping great, shipping can be better
April 24, 2023

The shopping is great, I just wish the delivery could be done without me having to be at home to receive the product... It was an inconvenience; I got the product after 3 attempts to find me home... Please consider that many of us can't be at the address during the WIDE delivery windows... Unfortunately, because of this, I will comeback just in case I can't find what I'm looking for in Amazon...
As an idea... you could make it optional for the customer and not mandatory.

Date of experience: April 24, 2023
New York
1 review
0 helpful votes
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Slightly disappointed
February 10, 2023

I have used KEH for my photography needs for the past few years. Always thought highly of it. Recently I purchased a camera and it arrived partially unusable. However, so far KEH has made the return process smooth and convenient. So, thank you! I look forward to continuing to use them in the future.

Date of experience: February 10, 2023
California
1 review
0 helpful votes
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Sigma 18-50 f2.8 has been amazing so far!
October 9, 2023

After ordering the wrong lens from Amazon, I went to keh online to see if they had the lens I was looking for. Turns out they do, as well as a whole bunch of other stuff like lens filters, camera bodies, everything! I'd definitely order from them again, considering I had an amazing experience!

Date of experience: October 9, 2023
Arizona
1 review
0 helpful votes
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Saved Me a Ton!
January 2, 2024

I've waited 6 years to save up to purchase one of the two lenses I wanted for my camera before coming across this site. I was super nervous to purchase a lense sight unseen, but after combing through many reviews and reading over their rating system I decided to take a chance to see if I could save myself some money. I purchased an Excellent rated lens and was impressed beyond relief once it arrived. I received a practically brand new lens for a fraction of the price. KEH will now be my go-to camera equipment company for future purchases.

Date of experience: January 2, 2024
Minnesota
1 review
0 helpful votes
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Voigtlander 75mm f2.5
August 5, 2024

Great -but lens deserved a better than ugly rating.

Date of experience: August 5, 2024
Pennsylvania
1 review
0 helpful votes
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Superb customer service
June 25, 2023

Enjoyed speaking with your customer service representative. She helped me with a problem with my order before it was shipped. I had inadvertently ordered something that I had in my cart, but decided I did not need at this point in time. Thank you for a great experience correcting my mistake

Date of experience: June 25, 2023
Texas
1 review
0 helpful votes
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Very Satisfied!
April 29, 2023

My brother told me about this site. I just recently got into photography and ordered my first lens from this site. Was very impressed with the quality and professionalism. I look forward to doing more business with these guys for a long time to come.

Date of experience: April 29, 2023
Pennsylvania
1 review
0 helpful votes
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See above. The front lens cap was, as described on the KEH website, in excellent condition. Since the item was not very expensive, I opted for standard shipping, which KEH estimated at 5-6 days. It arrived in two.

Date of experience: July 1, 2023
California
1 review
0 helpful votes
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Very trustworthy business
February 11, 2023

I have not tried the camera yet but for the look of it it is in excellent + condition like they stated.

I have bought many photographic gear from them and everything has been great.

They would be my # 1 on my list if I need any used camera gear.

Date of experience: February 11, 2023
Florida
3 reviews
0 helpful votes
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Great company
June 25, 2023

I had known of KEH for some time and never ordered anything from them. I was hoping to save money on a used lens, but wanting it to be in good condition. I was pleased to find a number of options in the exact lens I was seeking, and all were lower priced than I had expected. They had my lens shipped immediately and packaged beautifully. It looks as though it is brand new!

Date of experience: June 25, 2023
Virginia
1 review
2 helpful votes
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Horrible ~Website
January 3, 2024

The website is useless when you are trying to keep track of multiple quotes and payouts. Once your item has been "paid out", any record of it on the site ceases to exist. 5 of my packages to them were rejected, and I never received the $20 coupon that each one was supposed to get me. When I called to complain, they had no record of any of the quotes that I completed.

Date of experience: January 3, 2024
Arizona
1 review
0 helpful votes
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Another fine used lens for Nikon DSLR
April 12, 2023

I've bought several used lenses from KEH in recent years and have never gotten a bad sample of a lens. When KEH offered a 28-105 mm f/3.5-4.5 lens at a very low price, I ordered it. It was listed as "exc." and arrived looking as-new. It works great.

Date of experience: April 12, 2023
Ohio
1 review
0 helpful votes
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Fast, efficient service
May 4, 2024

I was able to find the lens I was looking for (Laowa 100mm 2:1 macro) and in the mount I needed. Price was reasonable for the quality of the lens. Shipping was fast and arrived much sooner than expected. This is my second lens from purchased from KEH, and I have sold lenses to them as well. Great experience, and very fair trade policies.

Date of experience: May 4, 2024
New York
1 review
0 helpful votes
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Great Deal on Used Lens
September 15, 2023

I bought a used Nikon macro lens, rated EX, for a very fair price. The lens functions perfectly and is cosmetically unblemished (the rating is probably closer to EX+). Delivery was slower than I wanted, but not unreasonably slow (I admit that my reference point is that gigantic company that delivers stuff in 2 days). I've bought and sold plenty of lenses using KEH and they never disappoint!

Date of experience: September 15, 2023

Overview

KEH has a rating of 4.7 stars from 21,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 185th among Camera sites.

service
247
value
267
shipping
260
returns
67
quality
258
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44,909 reviews
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