Have sent 3 emails to them without getting a reply.
" Please allow 24 to 48 hours for a reply from our support staff. "
Is slowly turning to 24 days to 48 days

It has been two week since my order has been placed and it still shows shipping pending.
Future buyers may face this problem too. Beware.

I am pissed. I have spend thousands of dollars with Karmaloop but this last order is my final straw. I collect Jeffrey Campbell shoes and I ordered the Hudson Gold Chain with standard international shipping, which normally takes 10 business days. After 25 days of NO package, I contact them. They get back to me a few days later and tell me to wait another week. I contacted them a week later ad then they told me to wait another week. I waited another week and now it has been 7 weeks since I placed that f***ing order. I was a Rep for these people, but I am now going to trash them on YouTube.

I used to order a lot from Karmaloop but with their partnership with DHL, it has resulted in cray cray ridiculously high brokerage & duty fees to Canada. So I've stopped ordering from this site once and for all. It's too bad cuz they have a pretty good selection of different brands. I emailed them several times regarding this shipping issue and suggested that they start using regular USPS airmail like they used to. But my emails have been ignored and gone unanswered. Nice customer service there. Buy from you never.

I must've lost close to 200 hundred dollars due to Karmaloop's incompetence the past few months. I've got about 150 dollars worth of merchandise that hasn't seen the light of day since nearly a month. They haven't answered a single of my messages (I only sent two in a matter of 3 three weeks) despite the fact that they stated that it'd take 3-5 days for them to respond. I've been ordering from Karmaloop for years, but after this storm of mediocrity there's no way I'm going through the hassle of paying money and not receiving my merchandise. Complete disgrace of a company with no shame in stealing money from customers who have stuck by them despite their terribleness.

I've never had any trouble with an online store before karmaloop. I made an order for 7 items on the 20th of December last year and got an email sent to me claiming that the package had been shipped on the 21st of December (my order number is *******). I'm from Australia and I understand that it can take anywhere from 2-4 weeks to arrive for international orders. However it has now been 9 weeks and I have not received anything. I have checked with DHL regarding my shipping number but nothing shows up. I have been emailing support constantly and today they got back to me claiming that my order has been deemed lost and offering me a store credit refund, a bit annoying considering all the clothes I had originally wanted are now out of stock. I'd really just like to know what happened to my order and why their shipping processes are so faulty. Can't say I'll be shopping there again any time soon.

If I could give it a less I would. Ive been dealing with karmaloop/plndr for years with no problem. Now I've spent close to $200 around Feb. 13,2015 with no worries until a month past so I emailed them then waited like 1-2weeks till they finally responded with the same bull$#*! automated email everyone else got. So after I sent like 2 or 3 emails they said give it 3 to 5 business days to receive your refund. Its been longer then 5 business days, where the hell is the refund. Didn't use PayPal, so I'm wondering how would I go about getting my money back. Would it be through my bank... once I have the opportunity of getting my money back I will not be using these 2 sites again, they lost a loyal customer.

Probably my favourite place ever for online shopping, great for urban street wear and just anything youthful, lots of fantastic brands. I live in Vancouver, Canada and they ship from their location in the eastern US and I get my shipment in 2 days tops thanks to them partnering up with DHL. The only thing that keeps me from shopping there more is the price of shipping and then customs/duties but it's not so bad, it's worth it usually!

Purchased a shirt for $50 and haven't received anything for almost a month. They kept on sending me emails about how they were "restructuring their website." It was all a lie. They were actually bankrupt and now they won't send me my product OR my money. This is BS. Straight up SCAM

I get Karma Loop emails constantly crowing about the discount codes, 40% off any item no restrictions etc, etc. But when u actually pick the items to buy, SURPRISE! None of the codes work! So basically they get you on the site with the promise of a discount and at the checkout they pull the rug out from beneath you. How is this good business? I just wasted 40 minutes of my time shopping only because of the discount and now theres no discount? Im not wasting my time with that BS site any longer, all my Karma Loop "discount" emails will be sent directly to my trash. They used to never pull this garbage, guess they are desperate for funds but they just lost a long time customer. Peace out Karma Krap, I am guessing Karma is putting a big boot in your $#*! as we speak!

F you are in Canada do not order from this company!
Just had a talk with the postal worker - he said everyone is shocked when they get the charges at the door with this company (the tax I understand... but shipping and duties and COD charges!
C'mon. I just got dinged nearly 60$ at the door... had to pay in cash!... on 200 $ worth of clothes... ridiculous!"

He said that some people refuse their parcels at the door

Karmaloop was sneaky at the cart checkout stage... Beware!

I bought my winter formal dress of off karmaloop and i loved it! They didn't have my size at first so i sent a request for a notification if they stocked back up on smalls or extra smalls. I got a medium which was too big for me and noticed they had extra smalls again (btw i never did get a email notification) so i returned my dress and exchanged it for the XS they were great with the customer service with young nice people working the phone lines and even saved my XS dress even though it sold out in like two days! So i was grateful for that. I had to order next day shipping for it to get on time which was around $25. Overall the dress fit beautifully everyone loved my dress that night and i will definitely shop there more often

I am from the UK and made an order for two pairs of shoes about three weeks ago. I've been patiently waiting for them... I phoned the courier company yesterday who told me I owe £61 (99 dollars) customs charges. The shoes totalled £161 (260 dollars) so I was charged 38% to import them. I would NEVER have ordered if I knew this. And I will NEVER order again. The free shipping actually cost me a fortune. Do NOT order from Karmaloop if you're from England.

Overall this site is GREAT. I love it. I shop there a lot. Has all the clothes for the latest trends. From Stussy to Crooks&Castle from pants to accessories. Best clothes site I; ve been to. I would recommend this site to MANY people. A great place to buy a gift for anyone. A bit pricey how ever, looking good doesn; t come cheap. Great shipping service you can view your items status online if you make an account, which is 100% free. Overall GREAT PLACE(;

I placed an order a little over a week ago, two orders were placed for some reason. I called and they said one would be cancelled and to check back to see the status of it. I've spent LITERALLY an hour holding with very loud- bordering on disrespectful music before i hung up to explore the chat option. I can legit say i've tried the chat option and EVERY TIME nobody is available and i have to send an email. Emails which nobody responds to. Now apparently my package is available but there is another 21 dollars in taxes that i have to pay DHL after i already paid for express shipping in 3-5 days. I have yet to have any emails responded to and no money has been refunded on my credit card. It's super frustrating and inconsiderate. I truly do not recommend this site for anything the customer service is non existant.

Where do I begin? Like another user expressed, my order as well has been "processing" for FOUR days. The site claims to ship the item 12 hours in advance and asks you to wait 48 hours for tracking to update... but it's been FOUR days!

So, I called customer service. 3 times. The first two times someone picked up my call (after holding for AT LEAST 5 minutes!) and then HUNG UP. I couldn't believe it the first time, but when it happened again, I was speechless. What kind of service is this company running? Then when I called for the third time, the rep picked up the call and greeted me with "YES?" Not, "how can I help you"
Or even "hello", but "YES?" As if if my call was interrupting their day.

Beyond irritated with this company. Still no update with my order and for sure, I will never order from here again.