I only started ordering from this site because they had LRG core collection camo pants BACK IN STOCK as it said on the pic of the pants. I placed a LARGE order only to find out the LRG pants were not in stock they were on back order and wouldn't be shipped for several weeks. The shipment date came and went. So I checked my order status and the LRG pants were just gone from my order, like I never ordered and paid for them. So I call to find out what happened and they tell me they won't be able to fill my order for the pants. LIARS... they were not BACK IN STOCK. Wish I wouldn't have ordered ANYTHING now.

I don't care about getting a different item... that's why I went to Eastbay and will be receiving these same LRG Core Collection pants in the mail TODAY that I waited almost a month for from Karmaloop.Com. I got a in store credit ONLY AFTER I CALLED TO SEE WHAT WAS GOING ON. The company didn't even try to get in touch with me, WHICH IS WHAT SHOULD HAVE HAPPENED. And if u don't have something IN STOCK don't put a BIG BANNER across a picture saying BACK IN STOCK!

Made a purchase from this website and upgraded my shipping(at an extra cost) so it would take a maximum of two weeks. It has been four weeks and still I have not recieved my parcel, so I sent them an email and they told me that my order is being processed in my residentual country (New Zealand) and it should arrive shortly. So I then checked on the DHL website and the package is currently all the way in Germany. I have made three individual puchases from this website and I can confirm that it is the last time. The customor service i recieved from Karmaloop is appauling, they just seemed to avoid my issue and say my package will arrive shortly every time I emailed them and they have not even offered to refund the extra money I paid for my shipping. On the previous occassion I brought a pair of Beats by Dre headphones and the headphones I recieved were full of faulty wires and and scratches and fingerprints on them, and Karmaloop did not even bother for a refund or exchange. For anyone wanting to purchase from this website I urge you to take your money elsewhere as you are only likely to encounter problems

I have also been ordering from Karmaloop for years & this is different... First, they used to have more branded, well made items (like Free People, Betsey Johnson)... now I have to really look through a bunch of junk to find quality items... Although THE REASON FOR THIS REVIEW is because I ordered almost $300 worth of stuff 1/28 & it is now 3/5... Was recently informed that EVERYTHING ordered was out of stock: 0... Now I keep getting this stupid email about trading my cash into merchandise credit. Why would they even think anyone wanted merchandise after already waiting over a month for the last order... plus, doubt you can even use promo codes with the credit vouchers... that store credit/code is a joke... There is no costumer phone service right now... ("We are currently restructuring out customer service department to better serve you") yeah right!... the live chat never works... no email response... i even sent an email to owner & conveniently he is"out of the office"... what? Greg Selkoe, the self proclaimed "leader of his rebel army" who said "Karmaloop pledges to keep killing $#*! from now until eternity! If you ever need the CEO, Founder, and Owner Greg Selkoe this is his cell phone # 617-216**** and this is his email ***@karmaloop.com"... Where is he now?. Seems they are still "droppin all these fantastic new items". I sure get emails from them about 10 times a day!... I want my refund... why is it so complicated... This would never happen at a legit store... They may have been a trustworthy company before... But not anymore... I will be filing a civil suit if they don't get their act together... something is just not right...
If you haven't received your items open a claim with the CC company, Paypal; whatever form of payment that was used...

On the 12th of August I ordered a pair of converses off Karmaloop and got one of the last 2 pairs in stock. A couple weeks later I was told they would not ship until September 1st as it was delayed. I was told they had them on back order although I ordered them when they were still in stock, I also got a messge saying there was 15 in stock a few days later. After that I was emailed and told that they would ship them on the 5th of September (that day) it still did not happen. On the 12th I was then messaged told that there was another delay and the shoes would not be shipped until the 15th of October, they assured me that it would be shipped from their warehouse NO later than than the 15th of October. They told me that they would recieve the shoes on the 30th of September to ship to me by the 15th but had already told me they had them in stock before hand. It's now the 5th of november and I have waited 3 months since I ordered these shoes, they have not contacted me, even after they hadn't shipped 21 ago when they assured me it was the last time the dates would change and would ship no later than then! Have tried contacting them numerous times since then to each of the few email addresses given on their website and I have been contacted by none of them at all!

(UPDATED, READ FROM THE BOTTOM)
9/12/13
Karmaloop, you've just lost another star. Thought I was gonna get a proper reply and settle my return and refund issue as stated in my first review (below), guess not huh. I was told to send my order number to them and a "new rep can get it all taken care of for you!" I did as told, and on 3rd Dec they told me that they were gonna "shoot you(me) an email so we can go on from there". There was nothing 2 days later, so I replied to remind them again. Here we are 6 days later with guess what? Nothing but an abrupt ending to their customer service, surprise surprise! Other reviewers seem to have realised that their CS stops after payment, is that what it is, Karmaloop? I get it that it's probably the Black Friday/ Cyber Monday sales period and you guys might be busy BUT COME ON, it's been too long. Returning an item isn't "AS EASY AS 1, 2, 3" huh - I need my RA number and a smooth return & refund.

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(11/24/13) I got the Jeffrey Campbell Scully shoes during their sales this year for roughly a 100 bucks, but despite it being on sale, the quality of the product that I received was definitely unacceptable. The shoes itself were badly made, (not their fault) but they were scratched up, had yellow and even blue stains on them, they were supposed to be new but it definitely doesn't look of standard. I was absolutely horrified by what I've received and sent them a mail asking for them to do something about it. They replied promptly asking me if I wanted to send them back and get compensation for it, I emailed them back 3 freaking times in a period of about two weeks and gotten no reply at all. We have all seen so many wonderful reviews of them from YouTubers but seeing all these reviews and including my own experience, really made me doubtful... really disappointed because I do love the stuff they carry, especially the shoes they have... Karmaloop please do something about this :/

Note: AUSTRALIAN Customers - DO NOT ORDER FROM THIS SITE

The WORST online ordering experience I have ever had - and before I begin I just want to note that I am not in any way have a personal vindictive agenda with this company. I am being 100% truthful in my experience that has happened with my 1st and LAST order with Karmaloop - I have never written a review for any site before and this is my first, and b/c this entire experience has caused me so much distress and frustration that I need to share this with the online community so people will understand what sort of terrible customer service company they are dealing with. Here are the highlights:

1) Discount I was given before my order was place indicated 20% - there was no confirmation page before placing the order and instead my order AFTER payment automatically turned to 10%. I wrote to customer service about this difference in discount two times, took them 1 week to reply and no apology was given IN THE VERY LEAST.

2) Delay in processing Paypal payment - took them 5 days to process my payment over Paypal - and for some reason I wrote them TWO EMAILS and waited an entire weekend (total length: Thurs- next week Wed) before they replied.

3) My shipping time said it would take 2-3 weeks for delivery. It has now been over 1 month - this is not a huge deal as my order is during Christmas time. But my main problem is the fact that the CUSTOMER SERVICE team is TERRIBLE - they don't respond to my complaints, and one of their service members simply thought it would be enough to simply copy and paste what I know from my order tracking number to tell me where my package was - this was AFTER I wrote them a LONG AND DETAILED COMPLAINT LETTER - Customer Service Member: Monique.

Terrible, worst experience of online shopping ever. And I am not just saying this - I pretty much order most of my clothes, goods, and electronics online from reputable brands - eg. EBay, Amazon, Eastbay etc. And honestly, in over 10 years of purchasing experience, this is hands down the worst. So bad it forced me to log onto Google to find this website so I could express how pissed off I am. Hope this helps.

AUSTRALIA/OVERSEAS Buyers BEWARE

+TO ALL CANADIANS ET A TOUS LES QUEBECOIS!:

I ordered with them on Christmas and its been a month that I haven't received my products. The reason is because Karmaloop sent it to the wrong address! I checked my delivery status and I found out that they sent it to Brampton, Ontario when I live in Montreal, Quebec. I though that I made a mistake but when I checked the receipt that they sent to me via my email after my purchase, it was the correct address. I called them and they said that it was basically my fault that I put down the wrong address until I sent them my receipt and my order number. She was still saying that it was my fault until I responded: "$#*! I ordered with another $#*!ing online company( Brian Lichtenberg) with the $#*!ing same shipping company and address in the same day and I just received the shirt 2day. So don't be there saying that it's my freacking fault when its yours.' The assistant immediately said the she couldn't understand why and that I have to wait that the stranger sent the package back to the warehouse. DO YOU REALLY THINK THAT A $#*!ING UNKNOWN STRANGER WILL AND KNOW WHERE TO SEND U BACK THE TEES WHEN YOU HAVEN'T EVEN CONTACTED HIM? 110$ down the drain. I'm disappointed with them and I will never order with them again. I am not a amateur online shopper and I ordered with various other websites before.

Love the site and my purchase came very quickly, so I'll be back more.

I ordered three shirts no tracking number or anything