I was looking forward to this set and purchase been looking for set for some years. Then I finally find one and order to be shorted an item.
Quick replacement of a knife that got damaged. Recieved a full set, (3 knives) with a quick turnaround after filing a claim.
The 13inch Yaganiba Kamikoto knife is very useful for me.
I am just extra careful to use it as it is very sharp.
I am very happy with it.
I experienced a problem with the shipping of the order They could not have handled it better
Great quick service. It was a birthday present for a friend and he just loved them.
I got all my items on time, beautiful knives, two more and my collection is complete.
Very quick service. Very sharp knives. Great buy. Would purchase for other family members
Knives are not as sharp as I thought they would be. Try to stone sharpen but don't stay sharp
Dear Mr. Ross T,
Thank you for your review.
Please accept our apologies that your order containing our Kuro Series was not as expected. Having reviewed your order we are pleased to inform you that we have fully refunded your order as a gesture of goodwill, however, we offered a replacement for your Kuro Series Set and did not receive a response regarding this offer. We have contacted you to extend this offer, and ask for a shipping address confirmation.
We hope to rectify your experience.
Kind Regards,
Kamikoto
It is one of the best knives I ever used. It fits in the hand and easy to handle
These knives are so sharp and so easy to use. They are balanced well and feel good in your hands.
Thank you arrived undamaged. Very sharp and as good as expected
The Knives are not as sharp as seen in the video. The tip of the long knife came bent.
Dear Mr. Kerr,
We are terribly sorry to hear that you have had an unfortunate and negative experience with our products.
Despite our rigorous quality assurance process and individual inspection of each of the knives, some defective units can still go through the cracks. We are extremely disappointed that we have let you down.
We have been able to locate your order and I will personally make sure that you will get to experience the true quality of our knives - we will be processing an overnight shipment of another set with a little extra to your order to make up for our mistakes.
We understand that this does not fully rectify the negative experience you went through and eternally regret letting you down.
We remain grateful for your patience and understanding with the matter. It’s been our honor to have you as a customer.
Do not hesitate to contact us again should there be anything else we could assist you with.
Our team remains on standby at your service.
Sincerely,
Kamikoto
Bought knife set and water stone. **************
I uses the cleaver for all most every cutting l need to do
Excellent knives. Quality products. Make cutting a breeze.
Outstanding CS and product………………………………………………………………………
I bought two sets of knives and these ones are the best!
Never received my order
Also the charge was very high
Dear Marcos B.
Thank you for reaching out to us.
We have looked into your order and this shows as a confirmed delivery. We understand that sometimes parcels can go missing and would like to ensure that you receive your order.
We have emailed you to confirm your delivery address and your order and would like to send a replacement delivery to you, can you please reply to our email to confirm the address that your order is being shipped and we will process this immediately.
Kind regards,
Kamikoto
Quality is first rate. Balance, design, and cutting ability are unsurpassed in the kitchen.
Overview
Kamikoto has a rating of 4.7 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kamikoto most frequently mention customer service, best knives and wooden boxes. Kamikoto ranks 2nd among Knives sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Christopher W.
Thank you very much for your honest review.
We are terribly sorry for the inconvenience we caused you.
I looked into the issue and regret that it appears that an item has been missing from your order. I have expedited an order of the missing item to you, and added something a little bit extra to the shipment. I have sent you more details of the new shipment privately.
If you have any other questions, please do not hesitate to contact us.
Best regards,
Kamikoto