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JustFlowersReviews 5,772

3.8

From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


justflowers.com
West Hollywood, CA, United States
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JustFlowers Reviews Summary

JustFlowers has a rating of 3.8 stars from 5,772 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 3rd among Flower Delivery sites.

service
239
value
224
shipping
214
returns
170
quality
202
This company responds to reviews on average within 1 day

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112,104 reviews
Kentucky
1 review
0 helpful votes
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Daisies for mother
May 10, 2025

Smooth and user friendly experience. This is the first National online company that has ever gotten my flower order correct, delivered on time and looks spectacular for my mother.

Date of experience: May 10, 2025
South Carolina
1 review
0 helpful votes
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Beautiful Anniversary flowers
May 6, 2025

I ordered these flowers on the web since I waited until or anniversary which was on a Saturday so I could not run out and pick up some decent flowers. I decided I'd give them a try. I was happy I did. Beautiful flowers! I called the florist and told them they are now my florist for all my future purchases.

Date of experience: April 27, 2025
Illinois
1 review
0 helpful votes
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Very disappointed
April 19, 2025

The flowers were delivered. Photo of flowers received does not look like what was ordered. I wasted my money.

Date of experience: April 16, 2025
CustomerService -. JustFlowers Rep
4 months ago

Rolly, we are here to help. Can you please e-mail photos of what was received to service@justflowers. Com

New York
1 review
0 helpful votes
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Purchased a bouquet from web site. Delivery not even close claimed they had right to sub flowers. Why bother with pics Just send whatever

Date of experience: March 15, 2025
Florida
1 review
0 helpful votes
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Price difference.
April 7, 2025

Received a substitute from the original order. I was not happy because your site advertised one price but I was contacted and told I would have to pay and additional $ 35.00 for that item. I will not be using your site in the future.

Date of experience: April 1, 2025
CustomerService -. JustFlowers Rep
5 months ago

Ellis, you were not charged any additional feels. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

Georgia
1 review
0 helpful votes
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Unable to fulfill order
April 7, 2025

Canceled the order because they could not get what I actually paid for. Did not want a substitution

Date of experience: April 7, 2025
CustomerService -. JustFlowers Rep
5 months ago

Dorotia, because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value.

Georgia
1 review
0 helpful votes
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Really was bad
April 1, 2025

I order a beautiful arrangement for my wife. For that Day.
The order needed to be changed - which I agreed to.
I needed it for that day because I hurt my wife's feelings the day before.
It came the next day to my wife in a Food Lion bag without my note saying how sorry I was.
She had no idea who sent the flowers (by the way I could have spent
$20 for what was delivered

Date of experience: April 1, 2025
CustomerService -. JustFlowers Rep
5 months ago

Timothy Wren Sr we apologize for the problem you are experiencing with your order 10202625 to Mary Ann Wren. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Colorado
1 review
0 helpful votes
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Beautiful flowers!
April 1, 2025

Delivered on time, in excellent condition. I look forward to ordering from you again.

Date of experience: March 31, 2025
Washington
1 review
0 helpful votes
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White Lake flowers...
March 27, 2025

Placed my order at 9:30 am on the first day of spring to cheer up a friend with Cancer only to be notified at 2:30 in the afternoon that they couldn't be delivered due to location. Absolutely terrible customer service would not use again.

Date of experience: March 27, 2025
CustomerService -. JustFlowers Rep
5 months ago

Joe, we offered to send your order out from an alternate vendor with a generous discount but you refused and insisted to cancel instead.

Florida
1 review
0 helpful votes
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Unsure of quality
March 25, 2025

I placed my order on a Saturday & my main concern was to have delivery on Sunday. The website stated my order could be delivered then. I never received a confirmation of delivery and had to call the recipient to see if it was received. It was delivered on Monday, a day after the Sunday family gathering that I needed it for. Hopefully, the quality was good as I have no idea what the flowers or fruit basket really looked like. Would suggest updating website and sending confirmation of deliveries.

Date of experience: March 16, 2025
CustomerService -. JustFlowers Rep
5 months ago

Veronica, please check your spam folder to see if your e-mail confirmations are in there because they were in fact e-mailed to you upon placement of both of your orders. Both of your orders were delivered on Monday, March 17th. Sundays are not guaranteed delivery days. Especially, in the more rural areas of the country.

North Carolina
1 review
0 helpful votes
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The recipient sent me a photo of the flowers and they looked nice. I was just shocked by the exorbitant delivery fee - more than half the cost of the arrangement.

Date of experience: March 15, 2025
Utah
1 review
0 helpful votes
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Convenient and easy to order
March 3, 2025

I was able to jump on and order flowers for a friend. I gave 4 stars because it was a high cost for delivery but I still placed the order because I needed them that day. I also never got a delivery confirmation so I didn't know if hey were delivered until my friend mentioned she got hem. I was hoping for a confirmation.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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My husband and I ordered flowers for my mother-in-law's special milestone birthday. We ordered it a few days before the actual delivery date. Today was that milestone birthday and specified delivery date. We never got confirmation of delivery nor had my mother-in-law received the flowers. We had to call and then get a call back to confirm the flowers did not get delivered. This is very disappointing and not very professional.

Date of experience: February 21, 2025
CustomerService -. JustFlowers Rep
6 months ago

Elizabeth, we don't have an order on file for you. Can you please reach out to us directly with your full name so that we can dig a little deeper here.

Wisconsin
1 review
0 helpful votes
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Frozen Flowers
February 21, 2025

I have ordered flowers from Just Flowers numerous times. They always delivered a quality product that made me feel it was money well spent. This time was 180 Degree turn. Flower arrangement was not what was depicted in the photos. Almost no flowers on one side, ice crystals forming in vase on arrival. Wilted partially frozen lillys and the roses looked dead in 3 days.

Date of experience: February 13, 2025
CustomerService -. JustFlowers Rep
6 months ago

Ron, we are here to help. Can you please e-mail photos of what was received to service@justflowers.com

Texas
1 review
0 helpful votes
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Just what I wanted.
February 21, 2025

Plants & flowers look GREAT. Florist very helpful in figuring out what & how I wanted cut flowers placed in a plant arrangement. Also followed up w call to confirm what I wanted on card as I forgot. All around very good experience.

Date of experience: February 21, 2025
Georgia
1 review
0 helpful votes
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Not received when promised
February 21, 2025

Ordered flowers at 1:00 pm on Friday 2/14 - promised delivery for that day but did not receive until Monday 2/17

Date of experience: February 21, 2025
CustomerService -. JustFlowers Rep
6 months ago

James Busie, for residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next available day. This is indicated both on your order receipt and on our website as well.

Michigan
1 review
0 helpful votes
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Terrible experience
February 21, 2025

Flowers were 4 days late … you could not deliver the flowers that I ordered. Finally, the flowers that you did deliver were terrible!

Date of experience: February 21, 2025
CustomerService -. JustFlowers Rep
6 months ago

Brandon, we are here to help. Can you please e-mail photos of what was received to service@justflowers.com

Georgia
1 review
0 helpful votes
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Doctor
February 19, 2025

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Date of experience: February 19, 2025
Florida
1 review
0 helpful votes
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Difficulty communicating
February 19, 2025

The flowers were delivered on Valentine's Day, but before and after contact not impressive. Only contact was five days after delivery for opinion. Because delivery was 1,300 miles distant, confirmation of delivery is essential.

Date of experience: February 14, 2025
CustomerService -. JustFlowers Rep
6 months ago

ACTUAL DELIVERY DATE: 02/14
ACTUAL DELIVERY TIME: 11:36 AM

Massachusetts
1 review
0 helpful votes
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Not Delivered
February 18, 2025

My order was never delivered to the final destination. The bill was over $100.00. What are you going to do about this issue?

Date of experience: February 18, 2025
CustomerService -. JustFlowers Rep
6 months ago

We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.