JustFabReviews 10,358

JustFab pulled me in on their offer of 2 pairs of shoes for $39.95. This was a great deal, but I later decided that I couldn't afford $40 a month. I spent 30 minutes on the phone with customer service and NOBODY would listen to my request to cancel - they just kept trying to con me into staying. At the end of the call, the customer service rep was extremely rude and told me I never should've gotten a membership in the first place. I would recommend staying far away from JustFab. It's NOT worth it!

Most dis-organized; un-functional operations ever. Ordered my first pair of shoes from here but received the wrong colour (there was a choice of two) I processed the exchange thinking was just an innocent mistake, only to receive the same, wrong colour again. And again. And again. I phoned customer services to explain how appalling this was; the promised to make sure the correct pair was sent the next time, and offered me a 20% discount code for the trouble; yet when the package arrived, it was the wrong colour yet again. This happened three times, until the colour I wanted, had ordered and paid for ran out. SO unimpressed. So ridiculous; and such a simple thing to correct. Never buying from here again.

Shame on those people who signed up on this site and took advantage of the discount and when billed for a member credit will ask for a refund and will even claim the money was stolen! Do you know how to read?! Seriously? Read the terms and service before complaining, the money was not even stolen it was just converted into a member credit that you can still use to make a purchase, it is still yours. Duh! You even get mad asking for a refund instead of asking it nicely since you know it was your fault. That's a bull$#*! attitude! Pathetic. Learn how to accept mistakes, it does not hurt.

I bought a few tops, pants and a bag from them - I have been a VIP member for the past six months. I am happy with the quality - they ship quite fast (a few days), and it arrives in less than a week. I just wish they have more variety - my size is always sold out when I want to order (I am a popular size, 9 for shoes, and S for clothes, but still). The most annoying part is that you have to remember to cancel the style of the month at the beginning of each month, or they send it to you automatically. I forgot to cancel last month, but I noticed they charged my VISA on time for them to refund my money.

I am an Elite member of JUSTFAB for almost 3 consecutive years now.
Everybody complaints about a lengthy Terms and Conditions stating that nobody reads it to which in fact it has provided before placing an order a fine print to tell about how VIP Works in a very clear, straightforward and leighman's term manner that there MAY BE a charge or otherwise SKIP if you don't want to make a purchase. It is so sad to read a lot of bad reviews provided by people who does not even care how to read and know about it better and take note they have 24/7 CSR to help you fully understand how it works for those who have low IQ. It's predictable that there are situations that were least to what we expect but nevertheless can be resolved by means of being so cooperative. And oh btw, Justfab is not a membership it's a fashion subscription rather wherein the concept is same to take it or leave it or to buy or not and skip. Let me tell you what, I have been charged but that was not pocketed by Justfab and it was converted into a credit which can be used in your later purchase and if you don't want it for now then you can ask for a refund. Simple as that! No need to argue. CSR (Fashion Consultants as they call it) are superb and is very knowledgeable about the product, they're fantastic and easy to deal with, it's just about a matter of respect and cooperation. Sometimes we are becoming very arrogant unknowingly thought that CSRs have hearts too. Before we end, let me ask you? How can a business continue (Especially here in US) if they are SCAM and there are CELEBRITY NAMES attached to it? Did you ever hear celebrities who are ambassadors of this business complained? I bet none!. Anyway, Justfab was Superb and is truly amazing. I just couldn't thank them for giving us branded shoes at a very affordable price and has been endorsed by a celebrity. How about giving them a try? If it ain't work then leave and go. If you feel dissatisfied about the service? Let them know, they have ears who knows how to listen and might we think they'll try to give us something we never thought.

Justfab is Great, No. I mean AWESOME and FABULOUS! Thank you bigtime.

2 YEARS ago I ordered form just fab they were taking money out of my account for over 6 month's. My bank was only able to refund 2 month's of the fees. They still owe me $120, I call in ever month and am told something different by each sales representative I speak with. They don't usually let you speak to management, and say its 8 to 12 week process, but I never get my check. They have used every excuse in the book, I am starting to wonder if I will ever get my money back. It shouldn't take 2 years to get in contact with my bank, or figure out my address, which has not changed, and instead all I am left with is excuses and getting hung up on every time I call. DO NOT BUY PRODUCTS FROM HERE, BAD QUALITY AND A BIG SCAM!

DON'T BUY FROM JUSTFAB! The will NOT cancel your membership if you ask them to. I've tried on multiple occasions to try and talk to customer service about cancelling my membership and they REFUSE to do it. I finally had to call my bank and have them block any withdrawals from this company and they said that I was not the first person to complain about this horrid site. The shoes aren't what's bad about this company, its the customer service and the lack of knowledge that they give you before you choose to be a VIP member.

Don't get sucked in! DONT BUY FROM JUSTFAB
THEY WILL ROB YOU ANY CHANCE YOU GET AND WONT CANCEL YOUR MEMBERSHIP.

YOU'VE BEEN WARNED!

Very unsatisfied without my knowledge when u order from this website u are automatically agreeing to become a monthly v. i. p member the box is automatically checked for u. With or without purchasing item my account has been charged for months I had to call and cancel but did not get a refund. I am very disappointed as I work hard for my money and do not like giving it away for free.
Beware before u order my account has now been overdrawn and it's just a headache they always figure out a way to rob people blind.

I think it's absolutely hilarious that so many are coming on here and saying how they charged their credit card for months without their knowledge. IF YOU WERE SMART ENOUGH TO READ WHEN YOU SIGNED UP, you would know that you have the option to skip each month between the 1st and the 5th so that no charges will be made on your credit card, and even if you forget and they charge you, it goes to any pair of shoes on the site! Why make a bad review simply because you were too stupid to read the agreement YOU made when you bought your first pair? Boggles my mind completely. I have had excellent service with this company, and would definitely recommend it to others! Such cute shoes, totally worth it. (: Never had an issue!

I ordered a pair of booties bc it was "National Bootie Day" (which is everyday for Just Fab) and they were only $15. I thought I was getting a great deal until $39.95 was charged to my account the following month! Not to mention, the booties that I got KILLED my feet and the heels on them broke within the first hour of wearing them! I immediately called and demanded a refund and canceled my account. The customer service was great but other than that, Just Fab is a complete scam. Do not order from here!

I got sucked in to the promotion of getting my first pair of shoes half off or something like that. This is beside the point, but, the shoes absolutely SUCK. They are so cheaply made. Anyways... Somehow I got signed up for the "VIP membership" where they take out $40 from your account every month and put it towards a credit for a pair of shoes. Well... Somehow I missed that fact and that is my fault. HOWEVER, I called to cancel/get my money back and the person said I couldn't have my money back. They also stated over and over that the membership is "FREE".
This company is misleading and they steal your money.
JustFab, enjoy those countless chunks of $40 that you steal out of people's accounts every month!
I hate this company and would not recommend it to ANYONE.

When I realized I was being charged $39.95 a month without my consent and without receiving any merchandise for 17 months I felt completely taken advantage of. I had never consented to being signed up for a "VIP" program in which they automatically charge my credit card without giving any notice, any emails, any confirmation of purchase whatsoever. This completely slipped past me just as I believe your company hoped it would. Pretty terrible thing to do to people. The woman who helped me on the phone was very nice and polite however she was only able to "help" me redeem my lost funds for the last 12 months because after this period of time the "purchases" go to a "gift card center" Rfidiculous to have to now deal with two different people to resolve the fraudulent charges made to my credit card. After being taken advantage of, the last pitch I wanted to hear was how you were going to rectify the situation by giving me 20% off my next purchase. What a complete joke! I called your "gift card department" and they were useless. Unable to offer me any help at all except to "stay fabulous" and to "offer me the gift card I had waiting" I informed the gift card department I would be filing a claim for fraudulent charges that I had no awareness of. To which the lady on the phone could have cared less! What a great company. Super stellar principles you all seem to employ within your company. I would never recommend this company to anyone to be taken advantage of for a sub-par product. This company gets an F-.