JustFabReviews 10,358

So I was browsing through facebook and I saw an ad for fall boots from justfab. It said for first time customers you can pick any pair of boots for $9.99 so I looked through the selection and picked the ones I wanted and paid for them. The total came out to be $14.96. Well come to find out, in order to get that 9.99 deal you have to be a VIP member but nowhere did it ask me if I wanted to be a VIP member or the regulations of being one. So, with me now being a VIP member, it automatically takes $40 out of my account every single month. I called and canceled and the lady was pushy and I had to speak with two different ladies before I could cancel because they would do everything they could to scam me some more. Just save yourself the hassle.

I actually love all the shoes I have from Justfab, but the prices used to be cheaper and the deals better... and I always have a skip the month alarm so I remember but that part pisses me off. They would have more customers if they got rid of that because people feel it is a scam. Over all the choices of shoes are good, and delivery is fast... they are always out of my size though which I find frustrating. Its cheaper to order certain things like knee high boots from Justfab then getting them from Aldo or whatever. Personally I love Justfab, but I hate that they force you to pay if you forget to skip the month, but they sometimes will reverse it. I dislike the customer service, they do not get back to you ever.

I just got off the phone with their customer service department because after almost two years of zero activity on my account they charged my bank the $39.95. Due to this charge my account over drafted and I got three $26.00 fees because of them. I called the service department and they wouldn't admit to the false charges and said I had never canceled my account even though there had never been a charge in that almost two years. They would refund my charge but when asked about compensation for the $79 they caused in fees they basically said not my problem. And that they were happy with how they had served me. The shoes are uncomfortable and cheap. Don't bother with this.

I have been using JustFab for years and have been really happy with my purchases. I have grown my shoe collection on a budget:-) A lot of people complain about the subscription part, but you can skip the month so you won't be charged. Also, it says when you make your first purchase how it works and you have to agree to finish your order with the discount pricing. Also, the charges are for credits to get items. Love their customer service, airways have a great experience with their webchat. Free exchanges, no questions asked.

This company are thieving robbers who take £35 out of your account without permission!
I ordered 2 pairs of shoes off of this site and thought they would be good quality but I was wrong! I sent the shoes back and realised that they have been charging me £35 a month for nothing!
I rang them to cancel the account and get a refund which they did. Just noticed this month another £35 has come out? A have rang them again and they say I'm not entitled to a refund? Will be going to the fscs to get advise for fraud

Wow what a good deal 10$ booties how can they afford to stay open with such low prices.
It's a joke.
This company makes money by hoping that you are dumb and don't read the fine print.
So don't be surprised when your $10 below average product shows up and within a month you now own a $50 below average product.
But don't worry if you give them more money you can have a second below average product! Yes that's right you have to spend more than your 39.95 credit to get it applied to your second purchase.
So be a smart shopper and cancel your membership!?
YES. Navigate through this poorly (if your a crook briliantly) designed web site to find the cancelation page. If you find this page after their 5 day cancellation window be prepared to continue this "awesome shopping experience". If you find this page before your five day allowance set 100 reminders to return and cancel (they want you to forget because your stupid and they want you trapped) once you have completed this you have won the game; congratulations.

"Well that's seems too confusing maybe I'll just call"
Wrong again! After trying to explain and rationalize to a computer you might manage to get transfered to an "English as a second language" correspondent. They will repeat the small print to you multiple times and then tell you its your fault for ever being stupid"
Also by this point the product you received originally has fallen apart.

These people are crooks and their products are sub par. They purposely confuse and trick you into a string of charges by hiding information and trapping you.

Buyers beware. It's too good to be true.

I bought 3 items since July, boots, purse, and flats. I was dissatisfied with the items, they were already damaged and poor quality. I asked a refund for all items since July. I was only refunded the tax. I've talked to 5 representatives and Tony the supervisor, they all confirmed that I would be refunded the full amount within a week. Its been since from July to October that I've been confirmed for a refund and nothing. I'm very disappointed and frustrated. It's not a good idea to purchase from a online website when they have bad service with returns!

So I went to order a pair of boots, lured by the 75% off discount. I knew that I was getting a kind of 'club' membership by doing so, and I was aware that someone would be taking money out of my account each month if I didn't order something and forgot to tell them so. I figured I would order my item and then cancel my account. When I called the company later that day, they said that my order hadn't gone out, yet, and that the discount was only for members of the club. Honestly, this is fair enough, so I didn't sweat it much, though I was disappointed.

I didn't like how they asked multiple times what they could have done differently and if there wasn't anything they could do to induce me to stay. I felt like someone more socially unsure could easily be pressed into agreeing to spend more money, but I guess that's business. I'm not sure what people are talking about regarding being kept waiting on the phone; the entire conversation took five minutes and I waited maybe 30 seconds for a human to pick up.

On the whole, I feel like I was treated fairly, and that if you have enough disposable income to want to purchase from them every month it's probably a decent deal. If, however, you wanted to 'try them out' and expect to actually be able to then cancel your membership, you're going to have to remind yourself (maybe when you get the package?). They are not doing anything illegal or immoral, but they're clearly counting on you forgetting that you have the service and getting charged in perpetuity. But again, that's the nature of the service. You have to be aware of what you're taking on.

JustFab is an absolute joke! They suckered me in with the $9.99 ankle boots that by the way look like the cheapest pieces of crap! I haven't worn them yet but wouldn't be surprised if they fell apart the first time I wear them! I called their customer service line to cancel the VIP membership that I had no idea was going to charge me &39.95 a month and their customer service is by far the absolute worst! They are rude and completely don't even listen to what you're asking. I wanted my debit card credited back and my membership canceled and they kept telling me they couldn't do it. Then she says that even though she's not allowed to do it, she'll credit my debit card back one of the credits I had on their site (which is two) but I have to agree to stay a member another month... NO! I told her I wanted both credits credited back to my account and asked to speak to a supervisor, after another 10-15 minutes of arguing with this rude insistent woman, she finally told me she'd go ahead and credit both credits back to my debit card for a total of $79.90. I'm still waiting to see it refunded in my account. Extremely displeased with every aspect of this so called company. Please reconsider before taking the bait of their ads with these so called "great deals".

I have a pair of wedges from this site that i got from another person, so of course i wasn't aware of any info about the site except for those commercials that make it seem amazing. Now don't get me wrong, i looove those wedges, i wear them all the time and i have no complaints. Because of this, i decided to go to the site and order a second pair of shoes myself, they have all these first time member offers and all that bs that makes it seems great. Then when you find a pair of shoes that they make look amazing on site and you decide to make a purchase they inform you that you have to become a vip member in order to purchase them. This means that you have to log onto the site between the 1-5 of every month and "skip the month" or they charge your credit card $39.95 a month for a "membership credit" AND the only way to cancel is to call. Now here is where my experience differs from most others. I see most people on this site complain about hour long phone calls to cancel because they try to convince you to stay, which they did with me but it only took about 6 minutes in total. It took a week for my shoes to arrive, which was fine. They said 7-10 days. But when they got here, the box was absolutely crushed. I thought "ok, this is fine as long as the shoes are okay." i open the box, and i was instantly disappointed beyond belief. The shoes look sooo cheaply made its terrible, there are white strings hanging off of them, when you stand up in them they look like they are falling off, the heel is way higher than advertised, they are extremely f***ing uncomfortable, it was just a complete waste of my time and money. (Note: i ordered tavia in black)