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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,633 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,185
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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GB
1 review
0 helpful votes
Follow Janice W.
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This was a very Inadequate. Solution to my Problem all I wanted was to cancel something that had took £41 out my account now you took another £40 am not in a Position to loss so much money for Product I don't need or even use am a p Pensioner so am disgusted in how this has gone

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
1 month ago

Hello Janice,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Australia
1 review
0 helpful votes
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Parenting/Property Legal
January 26, 2025

I needed some advice on separating, property and custody. The advice I was given gave me hope and direction for the first time in months!
I acted quickly (as directed) and now have a plan and a definitive timeline instead of (purposely) being kept in the dark and feeling distraught, disrespected and not knowing what to do next. Win or lose I now feel like I'm doing something for myself and for my baby daughter instead of waiting for the next soul destroying blow. I have always doubted using sites like this - but this one is pure genius! No bull, no massive retainer and genuine experts in their field. I spent so much time online on government websites getting nothing but passed down the line or told 'that sounds terrible for you, would you like some mental health counselling'. How did I survive before finding these guys!

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
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My dog ate grapes!
January 26, 2025

At roughly 7pm my dog ate 4 or less grapes. We were all in a panic and couldn't get a vet on the line to help. I found justanswer online and thought why not. Dr. Scott was so helpful and gave us peace of mind.
Dr. Scott followed up when I had additional questions after the call AND checked back in to make sure our baby was OK.

Best experience! Thank you!

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
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Accurate and Helpful Advice
April 8, 2025

A ruptured tendon was initially misdiagnosed as a mild ankle sprain by a bored and tired doctor. I knew there was more damage than he said, so I used this service for peace of mind and a qualified second opinion.

The orthopaedic surgeon I spoke with here confirmed my suspicions, so I had an ultrasound the next day, which clearly showed the damage. Off to hospital I went, and I am now in the care of local expert orthopaedic care.

The orthopod I spoke with on this service lead me to get proper care. I am much better off for having used this service.

Thanks, Doc!

Date of experience: March 29, 2025
Texas
1 review
0 helpful votes
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Kenmore Gas Heated Dryer
April 11, 2025

Jarid O was a great technician. More than a technician, maybe a coach or techer, he was patient & guided me through the repair process. Being able to have an ongoing chat & multiple phone calls with the same expert familiar with what step in the repair you're working on, is what makes this service invaluable.

Date of experience: March 31, 2025
Illinois
1 review
0 helpful votes
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FB scam perfectly assisted
January 26, 2025

I was scammed on fb after responding to a post about free Maltese puppies. $200 later I was bilked out of s deposit on the so-called free puppy. I consider myself pretty astute and never thought I could do ind myself in this position. The experts laid out how these particular scammers operate and it helped me not to feel so gullible because the insert was spot on with how the scam played out. Very appreciative of their guidance in how to pursue legal action as I this didn't happen to someone else. Great job,,!

Date of experience: January 16, 2025
Ohio
1 review
0 helpful votes
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Mixed experience
May 3, 2025

When I finally got to speak a technician, she was great. Patient and helpful Grttinh to a live technician was a painful experience. Was asked a lot of questions virtuaa simple response to my question could have been answered in a couple of sentences. Instead it took about 40 minutes to get to a live technician. Beyond ridiculous

Date of experience: April 22, 2025
JustAnswer S. JustAnswer Rep
4 hours ago

Hello Nancy,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Tennessee
1 review
0 helpful votes
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Kept me from freezing
January 26, 2025

Thermostat had went bad. Thanks to the tech I spoke with, I learned the troubleshooting steps needed to determine this as well as fixed my issue. Thankfully I didn't have to wake up to a 30 degree house the next morning.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Roy exactly understood my situation provided me with the rough cost should be for my rotator arm what the labor cost approximately would be and gave me tips on how to approach the service manager and use keywords so then I would be able to obtain the necessary information I was requesting. I was able to take everything Roy gave to me on the phone call and had a successful discussion with the service manager and was satisfied with the outcome.

Date of experience: January 31, 2025
Washington
1 review
0 helpful votes
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I tried to sign up Fox Nation and the online signup just wouldn't work. The chat box then popped up and indicated that it would be $1.00 to connect to them. I asked the Teck that came on if this was a pay for service situation and he said he had no idea that I would have to call customer service. This number WAS Fox customer service and evidently it automatically kicks over to them. Well long story short I signed up for Fox for a year app: $ 35 and now discover their customer service charged me $56.00 to help me sign up. What a scam, you cannot get Fox to answer the customer service phone number, it automatically kicks over to these guys!

Date of experience: March 29, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Steve,

I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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Doctor Mike is a God send!
April 2, 2025

I was watching dogs for a week and the very end of the week a dog are curious one got into the new joint supplements for the other dog ate 120 tablets owner was worried so I jumped online and found this website and it was well worth it. I chatted online gave an up an upfront fee and within minutes I had Dr. Mike calling me after I was chatting with a representative and he coincidentally enough was from the same state. I was then we chatted about local areas, and he put my mind at ease about the dogs. I will definitely come back to the site if there's any worries about my dogs or dogs I'm watching thank you again, Dr. Mike!

Date of experience: March 23, 2025
New Jersey
1 review
0 helpful votes
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Great GMC mechanic
January 11, 2025

Mr. Craig was very thorough and professional, even finished our troubleshooting new years morning. I highly recommend him and Just answer for all the diy folks like myself trying to make it in today's economy.

Date of experience: January 1, 2025
California
2 reviews
0 helpful votes
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Fantastic experience.
April 11, 2025

Alan my advisor offerd his expertise in a concise and understandable manor. He systematically walked down the issues I was having and provided to me a solution/plan that I will be working on. I had reached the end of the rope and didn't know what to do next. This was my first experience using a service like this and because of his professionalism, and guidance, I will not hesitate to use Just Answers again. Given the time and effort I had invested in my vehicle, the cost of having him advise me on the next steps is and was invaluable. I appreciated him giving me the reasons and the technical aspects of why he was suggesting what to do. You can't buy experience, except when you use Just Answers. I will not hesitate to use this service in the future and thanks for providing a platform like this.

Date of experience: April 1, 2025
Michigan
1 review
0 helpful votes
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Easy to use
March 24, 2025

I had a very nice experience with the appraiser. The sign in process, now that was a bit different. The payment screen said it would be $5 but I got charged $30, unless I missed something. It took a bit to get more than one photo loaded. I'd still come back. 😊

Date of experience: March 14, 2025
New Mexico
1 review
0 helpful votes
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Sick Dog
February 2, 2025

My sons dog was very sick, throwing up and is still a puppy. She was a rescue from the pound and had her shots but was throwing up bile so i found JustAnswer on line. The Vet was very thorough and knowledgeable. She put a lot of my fears at ease. Mazzy is doing better because of her recommendations!
Thank you JustAnswer!

Date of experience: January 22, 2025
Illinois
1 review
0 helpful votes
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The value behind the advice and concern shown to my issue is immeasurable! 100% right on target advice you can the information and contract provided in order to make a sound, legal judgment! Very much appreciated and excellent result!

Date of experience: March 21, 2025
Illinois
1 review
0 helpful votes
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The communication system for a prison changed to CorrLinks, and I tried to set up an account for several days. I was totally frustrated! I ran across JustAnswer on a frantic search. Pearl Chatbox interacted with me quickly and put a technician in touch with me. The technician solved my problem in about 5 minutes! I was so thankful, and I will definitely use this service again.

Date of experience: April 3, 2025
New Hampshire
1 review
0 helpful votes
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I have over 10 Antique Japanese Woodblkck prints...all but 1 from the 1800s. I learned the name of the artists, Titles, and many of the exact dates. I also learned the Fair Market Value. This helped me make a decision...I'm keeping all of them...

Date of experience: March 20, 2025
North Carolina
1 review
0 helpful votes
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Tax time stress!
April 4, 2025

Needed my 1099 to complete my taxes and in a panic. My predicament was solved with a kind and efficient voice. It is being sent to me which will then be given to my tax people. Very appreciative. Bonnie

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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A great experience
April 5, 2025

My experience with just answers was great. The attorney was very informative and gave you a great starting point and numbers to contact however, the debit of $60 from my account was unexpected because I do not need monthly services. They will be reimbursing me and I'm thankful I will use them again if necessary

Date of experience: March 26, 2025