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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,192
value
932
shipping
337
returns
532
quality
791
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Washington
1 review
0 helpful votes
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I tried to sign up Fox Nation and the online signup just wouldn't work. The chat box then popped up and indicated that it would be $1.00 to connect to them. I asked the Teck that came on if this was a pay for service situation and he said he had no idea that I would have to call customer service. This number WAS Fox customer service and evidently it automatically kicks over to them. Well long story short I signed up for Fox for a year app: $ 35 and now discover their customer service charged me $56.00 to help me sign up. What a scam, you cannot get Fox to answer the customer service phone number, it automatically kicks over to these guys!

Date of experience: March 29, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Steve,

I trust your concerns have been resolved, but feel free to contact me if there’s anything else I can help with.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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Doctor Mike is a God send!
April 2, 2025

I was watching dogs for a week and the very end of the week a dog are curious one got into the new joint supplements for the other dog ate 120 tablets owner was worried so I jumped online and found this website and it was well worth it. I chatted online gave an up an upfront fee and within minutes I had Dr. Mike calling me after I was chatting with a representative and he coincidentally enough was from the same state. I was then we chatted about local areas, and he put my mind at ease about the dogs. I will definitely come back to the site if there's any worries about my dogs or dogs I'm watching thank you again, Dr. Mike!

Date of experience: March 23, 2025
New Jersey
1 review
0 helpful votes
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Great GMC mechanic
January 11, 2025

Mr. Craig was very thorough and professional, even finished our troubleshooting new years morning. I highly recommend him and Just answer for all the diy folks like myself trying to make it in today's economy.

Date of experience: January 1, 2025
California
2 reviews
0 helpful votes
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Fantastic experience.
April 11, 2025

Alan my advisor offerd his expertise in a concise and understandable manor. He systematically walked down the issues I was having and provided to me a solution/plan that I will be working on. I had reached the end of the rope and didn't know what to do next. This was my first experience using a service like this and because of his professionalism, and guidance, I will not hesitate to use Just Answers again. Given the time and effort I had invested in my vehicle, the cost of having him advise me on the next steps is and was invaluable. I appreciated him giving me the reasons and the technical aspects of why he was suggesting what to do. You can't buy experience, except when you use Just Answers. I will not hesitate to use this service in the future and thanks for providing a platform like this.

Date of experience: April 1, 2025
Michigan
1 review
0 helpful votes
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Easy to use
March 24, 2025

I had a very nice experience with the appraiser. The sign in process, now that was a bit different. The payment screen said it would be $5 but I got charged $30, unless I missed something. It took a bit to get more than one photo loaded. I'd still come back. 😊

Date of experience: March 14, 2025
New Mexico
1 review
0 helpful votes
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Sick Dog
February 2, 2025

My sons dog was very sick, throwing up and is still a puppy. She was a rescue from the pound and had her shots but was throwing up bile so i found JustAnswer on line. The Vet was very thorough and knowledgeable. She put a lot of my fears at ease. Mazzy is doing better because of her recommendations!
Thank you JustAnswer!

Date of experience: January 22, 2025
Illinois
1 review
0 helpful votes
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The value behind the advice and concern shown to my issue is immeasurable! 100% right on target advice you can the information and contract provided in order to make a sound, legal judgment! Very much appreciated and excellent result!

Date of experience: March 21, 2025
Illinois
1 review
0 helpful votes
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The communication system for a prison changed to CorrLinks, and I tried to set up an account for several days. I was totally frustrated! I ran across JustAnswer on a frantic search. Pearl Chatbox interacted with me quickly and put a technician in touch with me. The technician solved my problem in about 5 minutes! I was so thankful, and I will definitely use this service again.

Date of experience: April 3, 2025
New Hampshire
1 review
0 helpful votes
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I have over 10 Antique Japanese Woodblkck prints...all but 1 from the 1800s. I learned the name of the artists, Titles, and many of the exact dates. I also learned the Fair Market Value. This helped me make a decision...I'm keeping all of them...

Date of experience: March 20, 2025
North Carolina
1 review
0 helpful votes
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Tax time stress!
April 4, 2025

Needed my 1099 to complete my taxes and in a panic. My predicament was solved with a kind and efficient voice. It is being sent to me which will then be given to my tax people. Very appreciative. Bonnie

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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A great experience
April 5, 2025

My experience with just answers was great. The attorney was very informative and gave you a great starting point and numbers to contact however, the debit of $60 from my account was unexpected because I do not need monthly services. They will be reimbursing me and I'm thankful I will use them again if necessary

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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My Honking Shih Tzu
March 25, 2025

There was a bit of a wait but I'm ascribing that to the time of day I decided to make my inquiry. Overall, Dr. Sandra, understood my pup's issue and let me know that he was doing well but if his respiratory issues did not improve at the end of the following week to see a vet. Right now, my current treatment is good and I can continue to care for him as I have been doing.

Date of experience: March 14, 2025
Connecticut
1 review
0 helpful votes
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Rear view camera connector
April 10, 2025

Kevin was great. He was very patient while he tried to walk me through connecting my rear view camera for the car that I have the Nissan sentra. I did need to do a few more things, but he helped me with explaining everything to me.

Date of experience: March 31, 2025
Colorado
3 reviews
5 helpful votes
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Deceptive practices
April 3, 2025

I was told that I would be charged $5. This is in the midst of an emergency. There was no mention of the charge for a membership for another $35. They refused to refund the membership, so I paid $40 for a 5 minute chat for someone to tell me to call my local vet.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 23, 2025
JustAnswer S. JustAnswer Rep
1 month ago

Hello Josh,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Tennessee
1 review
0 helpful votes
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I already wrote a letter to you before I saw this request. To keep it simple he was a very rude persoon when I would ask him to please repeat his answer. He was getting roud with his responses and finly hung up on me I hope that this conversation was recorded and that some one listens to it and let me know if I was out of place with my discussion.
Thank You,
Frank Bologna

Date of experience: February 16, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Frank,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Washington
1 review
0 helpful votes
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Direct deposit
April 9, 2025

I was supposed to get a call back from an expert to help me change my direct deposit to my new bank. I have changed banks so I needed setup a direct deposit to my new checking account. But I never got a call from the person that was supposed to help me.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Richard,

I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Romania
1 review
0 helpful votes
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I was concerned about applying for disability benefits for my autistic son. I already have a special needs lawyer but hadn't heard anything from her in a while. I got concerned/confused that I was missing something that I needed to do, but I found out that it will all be taken care of. So I'm now relieved. Thank you.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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My 13 year old healthy cat suddenly has to be Euthanized which I needed to get clarity from a a vet that could share their wisdom on what went wrong so fast. I am very pleased with the Dr Adam that helped me

Date of experience: March 23, 2025
Louisiana
1 review
0 helpful votes
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I had an excellent experience using JustAnswer. The expert I spoke with was incredibly knowledgeable, patient, and took the time to address all my concerns thoroughly. They provided clear explanations, practical advice, and reassurance that helped me make informed decisions about my pet's health. Their expertise and professionalism truly exceeded my expectations. I highly recommend this service for anyone seeking reliable answers and peace of mind without having to make an unnecessary trip to the vet or ER.

Let me know if you'd like to tweak any part of it!

Date of experience: December 31, 2024
Indiana
1 review
0 helpful votes
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Tax Accountant review
May 5, 2025

I reported my problem to the IRS and they recomended that the Tax Accountant review the case. I have been waiting for over three hours with no call back. Thisi was all time in which I expected his call in a shourt while and kept my phone with me at all times.

Date of experience: April 25, 2025
JustAnswer S. JustAnswer Rep
21 hours ago

Hello Steve,

I trust we’ve addressed your concerns to your satisfaction. If there’s anything further I can assist you with, please let me know.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645