Overview
JustAnswer has a rating of 4.3 stars from 9,733 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Very helpful,, dr was knowledgeable and I could tell wanted to help..
The expert gave me a quick response in an easy to understand manner
Took his time to explain things and answer questions.
Attempting to get Roku setup, never got the call back that was promised. Very disappointed!
So misleading, advertises $1 with money back guarantee, my card got hit for $46, never again.
Hello Terry,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Very helpful his suggestion worked out great. Kind
Any problem I had was quickly answered by an accountant.
Extremely helpful. I have used this service for many years.
Such a knowledgeable and kind Dr.Dave pleasure dealing with him
You have great customer service representative. Mr. David was kind and patient very helpful.
Excellent service honest dependable customer care support
The vet was very helpful answering my question about my cat. She saved me a trip to the vet.
As advised shut refrigerator for 48 hours. Moved our and cleared drain. Works like new.
Didn't get an answer in the end even after providing details requested.
Hello Rae,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
It was a great experience! My question was answered quickly and correctly.
I am still waiting for my refund for a membership that I didn't ask for …
Hello Mariah,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I got every detail that can lead me to where I have to be
It is so nice to have Just Answer. Helped with return. Would have been difficult to send back.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28