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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,206
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Virginia
3 reviews
0 helpful votes
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Great
March 19, 2024

Quick responses from Doctors. These days thats unheard of in medical care. I love just answer.

Date of experience: March 9, 2024
Connecticut
1 review
0 helpful votes
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To slow
March 19, 2024

Took to long for an answer. Fixed my problem by myself.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Deborah,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Canada
2 reviews
0 helpful votes
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Great
March 19, 2024

The information provided to me was excellent - thank you so much.

Date of experience: March 9, 2024
Ohio
1 review
0 helpful votes
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Furnace Outage
March 19, 2024

The technician's diagnosis was spot on. Thank you.

Date of experience: March 9, 2024
Texas
1 review
0 helpful votes
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Satisfied with Answer
March 19, 2024

Friendly helpful, confirmed what I needed to know.

Date of experience: March 9, 2024
Georgia
2 reviews
0 helpful votes
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Great job
March 19, 2024

Im glad in I came across that service and got help
Thank you

Date of experience: March 9, 2024
California
1 review
0 helpful votes
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Great and easy to follow instructions
March 6, 2024

Without the help it would have been impossible to fix the problem

Date of experience: February 24, 2024
Arizona
1 review
0 helpful votes
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Help with email transfer
March 10, 2024

Very helpful gave me the information I needed was very efficient

Date of experience: February 29, 2024
GB
1 review
0 helpful votes
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Ransom strip in garden can I claim it
March 19, 2024

Very helpful it clarified a few things now I know how to proceed.
Thankyou.

Date of experience: March 8, 2024
Oregon
1 review
0 helpful votes
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Your updates were helpful to my pc working correctly

Date of experience: March 8, 2024
India
1 review
0 helpful votes
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Persistent Follow Up
March 19, 2024

My helper kept plugging away at trying to resolve the problem.

Date of experience: March 8, 2024
Canada
2 reviews
0 helpful votes
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Legit, helpful advice!
March 18, 2024

Truly helpful conversation that helped me move forward in a legal matter.

Date of experience: March 8, 2024
Canada
1 review
0 helpful votes
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Tracking a package
March 18, 2024

Your help was much appreciated but as of now I still have not tracked my package

Date of experience: March 8, 2024
Saudi Arabia
1 review
0 helpful votes
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My experience
March 11, 2024

The response is very rapid,, they are keen on checking that the service is optimum

Date of experience: March 1, 2024
Nevada
1 review
0 helpful votes
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Great experience
March 17, 2024

Representative was very helpful and professional. Answered all my questions

Date of experience: March 7, 2024
Australia
1 review
0 helpful votes
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Nothing negative about contacts Easy to communicate with on 1st name basis

Date of experience: March 7, 2024
Oklahoma
1 review
0 helpful votes
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No help!
March 18, 2024

No response was applicable ---- money back please!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

California
1 review
0 helpful votes
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Clear and Quick
March 17, 2024

My questions were answered clearly, very conscience, and quick!

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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Not Lawyer but Lies
March 17, 2024

I took a pic of the chat, was told cost $5 pd $51.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Arizona
2 reviews
0 helpful votes
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Okay
March 17, 2024

Did not know I was on your site. Kind of slipped me in bot people done well.

Date of experience: March 7, 2024