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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,207
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Pennsylvania
1 review
0 helpful votes
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It was worth the money to let them help!SHAKA
February 18, 2024

This Time, but I don't think it's fixed. Have been taking pictures of pictures!(

Date of experience: February 18, 2024
Latvia
1 review
0 helpful votes
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Tax Season
March 23, 2017

I use JustAnswer to help answer tax questions at least a few times each tax season. HUGE help at a VERY reasonable cost!

Date of experience: March 22, 2017
Canada
1 review
0 helpful votes
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Good experience
March 11, 2024

Initially was not sure if it was a good idea, but the lawyer I chatted with was so helpful

Date of experience: February 29, 2024
Germany
1 review
0 helpful votes
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Great service
February 16, 2024

Amazing experience and the answers very well explained by the lawyer, I highly recommend

Date of experience: February 16, 2024
Washington
3 reviews
0 helpful votes
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No easy answer or is this all AI? Worthless
February 26, 2024

Sucked as bad as any web help service I have had to deal with

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Steven,

I'm sorry to hear that your HP printer hasn't worked out so well.

I see that you keep returning to the site. If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Please reach out if we can assist you further.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Louisiana
1 review
0 helpful votes
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My appraiser was very helpful and efficient In getting my value and explaining it to me.

Date of experience: March 14, 2024
Australia
1 review
0 helpful votes
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Thank you
March 25, 2024

I was able to establish contact with the organisation in the US to seek an answer to my query.

Date of experience: March 15, 2024
Canada
1 review
0 helpful votes
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Fabulous
March 11, 2024

I asked questions and got responses pretty much immediately and they were helpful.

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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Answered my questions promptly.
March 26, 2024

Helped identify the year of my piano and the value.

Date of experience: March 16, 2024
Pennsylvania
2 reviews
0 helpful votes
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Very responsive and explains clearly.
March 10, 2024

Able to assist me to remove a scam notice that locked computer down.

Date of experience: February 29, 2024
Washington
1 review
0 helpful votes
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Cancel service
March 19, 2024

Did not use or want service contacted you and told you thi

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Eddie,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Maryland
1 review
0 helpful votes
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W2forms
March 24, 2024

It got me started! Now I am now so nervous. It is a good project.

Date of experience: March 14, 2024
California
2 reviews
0 helpful votes
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Easy and quick answer. No judging just all business and customer service.

Date of experience: March 7, 2024
Canada
1 review
0 helpful votes
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Doesn't work work at all
March 11, 2024

Not good at all no help did not help in any way just kept getting the run around

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

GB
1 review
0 helpful votes
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Why does it have to be so difficult to leave within the time suggested. Time for bed now

Date of experience: March 1, 2024
Canada
1 review
0 helpful votes
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Prompt and Professional Response
March 26, 2024

My lawyer he responded my question quickly and clearly, and very patient, and professional.

Date of experience: March 16, 2024
Georgia
1 review
0 helpful votes
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Excellent experience
March 25, 2024

Rapid, knowledgeable and responsive help. Positive outcome and pleasant engagement.

Date of experience: March 14, 2024
Canada
1 review
0 helpful votes
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GMC Canyon
March 26, 2024

Good answers. Able to pass on to tech working on my vehicle

Date of experience: March 16, 2024
Louisiana
1 review
0 helpful votes
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Help from JustAnswer
March 27, 2024

Overall experience was excellent
Thank you for all the help

Date of experience: March 17, 2024
Massachusetts
1 review
0 helpful votes
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Curious about the $30.00 fee
March 27, 2024

I joined for $5.00. Where did the $30.00 charge come from?

Date of experience: March 17, 2024