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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,206
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Alabama
1 review
0 helpful votes
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I had been going in circles for two days!
March 30, 2025

I needed to unsung my husband's PC from my Microsoft account but I needed to keep his file on his computer and set up a Microsoft account for him to use separate from mine.

Mr. Nail took care of it quickly and was very polite!

Date of experience: March 20, 2025
North Carolina
1 review
0 helpful votes
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David was very knowledgeable and patient
April 6, 2025

. we had a very good experience. David really was helpful and instructive in getting us to the correct area of the ssa website and finding our answers. I would recommend this app to all my friends.

Date of experience: March 27, 2025
Minnesota
1 review
0 helpful votes
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True expertise!
March 8, 2025

Dr. Finlay, a veterinarian, is kind, an excellent and clear communicator and extremely knowledgeable. Just answer has provided us an awesome service with real help when we really needed it!

Date of experience: February 26, 2025
Washington
1 review
0 helpful votes
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Landlord/tenant
April 2, 2025

Do not waste your money with this company they cannot answer any legal questions or give you legal advice. They can only give you websites to where you can find legal advice so if you already know websites, I'm sure that everybody does do not waste your money or time with this company. They fought me to the nail to get a refund only minutes after I had paid because they couldn't answer legal questions.

Date of experience: March 23, 2025
JustAnswer S. JustAnswer Rep
1 month ago

Hello Brandon,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Canada
1 review
0 helpful votes
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ADA
May 1, 2025

Swift response and very knowledgeable. I feel very confident in reaching out to him with additional questions when they arise. He also provided his contact info to make things easier.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Mechanical door lock Cover
February 21, 2025

12v btry dead. Couldn't get cover off door lock. Possibly frozen fast. Was told "push up then 'out'". (Also shot 'de-icer' in opeening.) This worked! Opened dead door, followed '12v battery reset' instructions and started car. Yay.

Date of experience: February 11, 2025
Oregon
1 review
0 helpful votes
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Awesome service
April 26, 2025

Immediately doubted I get an answer but I did within minutes. He was very helpful in answering my questions and even went out of his way to search for car parts that would fit my car.

Date of experience: April 15, 2025
Florida
1 review
0 helpful votes
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Favorites
January 26, 2025

If my favorite specialist or expert is not online at the time, I'd rather not be transferred to another specialist. That didn't happen to me today, my favorite expert was there and I was able to chat with them but it's happened to me in the past where I request somebody in my favorites and I get somebody totally different because my expert wasn't around.

Date of experience: January 16, 2025
Illinois
1 review
0 helpful votes
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A terribly offensive ad had appeared on my Facebook page. I discovered it late at night and didn't know what to do. JustAnswer saved the day… and my reputation!

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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I was In need of critical information
April 1, 2025

I was in need of some critical information in regarding my situation and L was wonderful! She was very articulate very thorough and answered all of my questions! Highly recommend! I wish you could represent me. That's very unfortunate.

Date of experience: March 22, 2025
Washington
1 review
0 helpful votes
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HDMI problems with my Yamaha RX-V6A
March 5, 2025

Lost video/audio output to my Epson projector. Called Justanswer and got to talk to Mark. After explaining my problem Mark told me that my projector was only 1080p capable and that my ROKU streaming device was bouncing between 1080p and 4K causing my Yamaha unit to get confused between signals thus loising output signal. At Marks advice I manually set the ROKU to 1080p from 1080p automatic. Did a hard reset on the Yamaha by turning it off then pushing in the on off button and holding for 5 seconds. The Yamaha came back on at 5 seconds went through its reboot process and my projector had video and audio again. Everything has been working fine.
Thank you for your help Mark

Date of experience: February 22, 2025
Canada
1 review
0 helpful votes
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Quick and easy
March 2, 2025

I was unsure of what to do when my dog ate half a Joe Louis chocolate cake. The over the phone vet was knowledgeable, kind and made me feel assured my Millie would be fine.

Date of experience: February 19, 2025
Georgia
1 review
0 helpful votes
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Whirlpool double oven
May 6, 2025

I'm not happy with the answer that we need a new control board. Oven is only one and a half years old. Will not purchase another Whirlpool product. Tech was quick to diagnose the issue.

Date of experience: April 26, 2025
Arizona
1 review
0 helpful votes
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Legal Forms
March 28, 2025

I was looking for a particular legal form, so my inquiry was a simple answer. The attorney retrieved it and included a sample completed form. I was working at home, hours away from the county I needed it for. She saved me tons of time when the form links I got from the county court house didn't include the form I needed. Read the fine print completely on your way in, however. I skimmed, and saw "2 free questions," but was immediately charged $60 for the service, and kicked up a fraud alert and temporary stop on my card. It was completely worth it for my time, however.

Date of experience: March 18, 2025
Oklahoma
1 review
0 helpful votes
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German Shepherd ate mouse poison
March 18, 2025

My husband came in from the garage upset and told me our dog had eaten two tablets of D-con. It was the weekend and our vet was closed. I began searching for help online when I came across this website. After paying a small fee, I was connected to a veterinarian. They were quick to respond and their solution worked within 10 minutes. Our dog seems to be doing great.

Date of experience: March 8, 2025
Massachusetts
1 review
0 helpful votes
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My mind is at ease
February 12, 2025

Very happy with the technician named Thomas answered all my questions very experienced I kind of already knew that but just me and my mind at ease but everybody knows how slimy use car dealers are going to take advantage of my wife and now I have the answer I couldn't be happier thank you

Date of experience: February 1, 2025
Florida
1 review
0 helpful votes
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Excellent help!
April 5, 2025

I accidentally deleted my email which went straight to trash. I wasn't paying attention and I deleted my trash bin also. I needed many of them and was looking for someone knowledgeable to help me. I went to Just Answer and got the perfect answers to my questions. I now have all of my important emails restored, as well as some junk. But it's great!

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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G. Shepard vaginal discharge
April 23, 2025

I explained the situation. The vet was very concerned. Told me about what possibly be wrong with her. All were serious problems. Recommended taking to local vet ASAP.

Date of experience: April 13, 2025
Nevada
1 review
0 helpful votes
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Destructo Kitten
April 14, 2025

Dr. Mara confirmed my thoughts about my cat's behavior. She made some very good suggestions which I will put into action. She truly seemed to understand The Cat.

Date of experience: April 4, 2025
Michigan
1 review
0 helpful votes
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Metal wall hanging appraisal
March 8, 2025

Rebecca was very kind, knowledgeable & helpful, worked hard to help me, fast. She is a major asset to your company. Keep her and reward her.😁 I am I'll definitely be requesting her again.

Date of experience: February 26, 2025