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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,729 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,207
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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South Africa
1 review
0 helpful votes
Follow Mariemuthu M.
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Just Answer, Like it Say's.
March 23, 2025

When tun loads of call comes on you and all you can do is stress, then call Just answer.
With one call, you can relax and see how everything works. Was advised with all the suggestions and by the next day, everything was gone. If you take into account how late in the night I called, then one would say that within 24 hours, there was no stress or worries.
Thank You - Kind Regards
Take Care - Stay Safe.

Date of experience: March 13, 2025
Massachusetts
1 review
0 helpful votes
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Pretzel - pyrometria
January 26, 2025

After reading your advice and response, I decided to take her to the local ER. I couldn't sit home and watch her suffer or die. Your encouragement helped save her life. Theybdid confirm my fears (pyrometria) but felt there was time to save her. She had surgery yesterday. She is home now, resting and doing well. They believe we caught it just in time. Thank you.

Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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AVOID THIS SCAM
March 4, 2025

I was willing to pay the $5 fee for help getting a lost government ID. Then it becomes a $45 additional charge for the answer and a monthly subscription, When I requested a refund the associate got angry and told me that he answered my question. Fortunately my credit card company didn't agree with him either.
The quality of the answer was weak at best. It didn't work but fortunately Google had free advise that worked without any of the aggrevasion associated with justAnswer. It should be called justscam.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Michael,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Washington
1 review
0 helpful votes
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The person at JustAnswer sent asked a couple of questions, sent a URL, and left.
The URL did not seem to answer my questions. He was already gone, so I attempted to send him another message. He tried to reply with another URL or something, but nothing he had me try worked, and soon, Microsoft told me that I had made too many attempts and I should try again tomorrow.

I certainly hope you are not billing me for this, Your IT person was named KENT.

Thank you, please provide a refund ASAP

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Rick,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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Got a good answer
January 22, 2025

I thought I heard that the cost would be $5 and then when the payment was required it was $45. I may have misheard the price and the $40 difference was not so great so I went ahead. Other than that awkward moment I am very satisfied.

Date of experience: January 9, 2025
Virginia
1 review
0 helpful votes
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Help with confusing tax issues
March 30, 2025

It was some back and forth but ultimately I had a correct complete understanding. My tax expert was very gracious about all my seemingly never ending questions.

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
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It was a simple answer, but I had no clue
April 14, 2025

We had trouble connecting our phone call because I had unknown numbers silenced, but he was patient and helped me through it\. Answered my question, and now I have access to the app

Date of experience: April 4, 2025
Bahamas
5 reviews
0 helpful votes
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Prayer answered
January 27, 2025

I deleted my LinkedIn account twice or so I thought but I kept receiving notifications. I found out my account was still active on my Google account. I asked for assistance and Anil Soriya, software technician, understood and knew just what to do to solve my problem. Thank you!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 17, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Cherrylann,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Arizona
1 review
0 helpful votes
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No one ever called me
April 9, 2025

I thought I was dealing with Verizon, so I clicked yes to a call back so I could be transferred to Verizon agent to request to reactivate my service, BUT, that did NOT happen. And was without phone service overnight! I had to drive 30 miles to Verizon and speak to a live agent to request to get reconnected wit my phone service. If I signed up for anything, it was done by accicdent and misunderstand the Expert was, because I thought the expert was agent with Verizon. Please cancel anything I might have signed up for! Patty

Date of experience: March 29, 2025
JustAnswer S. JustAnswer Rep
1 month ago

Hello Patricia,

I hope we’ve been able to assist you. If you have any further questions, I’m happy to help.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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My cat vomiting
January 11, 2025

My cat ate some leaves and was vomiting. Bethany reassured us and gave some good advice. She is better today. Bethany told me that she is available for further advice if needed. The service was prompt and truly helpful when we were worried and did not know what to do. Thank you Bethany.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Contacted eBay but got connected with Just Answer. Was getting info for a veterinarian. Would have had to pay monthly fee of around $50 per month for a continued membership. Canceled membership immediately.

Date of experience: January 1, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Ken,

I'm sorry to hear that you reached us in error. I hope you are getting your daily email now.

We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details.

The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

New York
1 review
0 helpful votes
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My cat has a sore bum
March 27, 2025

Dr. answered some questions, gave some suggestions, the best that they can do without actually seeing the pet. And I went and purchased a couple of things that were recommended that I didn't readily have on hand.

Date of experience: March 16, 2025
Illinois
1 review
0 helpful votes
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Dr Hasan is very compassionate
February 20, 2025

I gave Dr Hasan a 5 star review but it marked 3 starts. He has been very helpful. He is so kind and compassionate. He hasn't acted frustrated with my many questions while I've been in a spiral.

Date of experience: February 9, 2025
Canada
1 review
0 helpful votes
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Very pleasant and friendly conversation
February 12, 2025

Even if English is not my usual language, the expert was patient and helpful. His calm guidance helped me solve my problem.

Date of experience: February 2, 2025
Australia
1 review
0 helpful votes
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Quick advice - puppy ate grapes
April 3, 2025

My 5 month old staffy mix puppy had 1.5 grapes and we panicked. Being a Sunday, most vets including our usual, were closed. So I jumped online to get advice and we were connected with Dr Simran within minutes. She was quick to ask relevant questions, provide advice and confirm that no additional actions were required. And our puppy appears healthy and happy, thankfully. We were charged AUD $2 for initial fees and they automatically registered us for a monthly fee of AUD $44, which can be cancelled straight after. So expect to be charged around that fee mark, but I'm completely ok with that range compared to emergency consults that can come up to AUD 200-300 at the very least.

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Taken advantage of
April 25, 2025

I purchased an item from Simply Good Stuff and I was sent an email which said their item is not available so I hit the link to cancel my order but was directed to Just Answer where I was charged $47 unauthorized to just get me a customer service phone number where I could cancel the order on the phone. My credit card company said Just Answer was a fraudulent website. Now I'm out $47

Date of experience: April 15, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello,

Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.

It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more.

As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.

We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645

Alabama
1 review
0 helpful votes
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I provided extensive labor and equipment operations for a guy in a time crunch and without the ability to do the work himself. Once the work was performed he is refusing to pay me. I have since learned that this is how he conducts himself and his business. We had a "gentleman's agreement". Now I'm filing a labor lien on his property. The attorney I spoke with was excellent.

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Does a very good job they listen well, better than me the customer. I'm not techy at all and he did get me through my peacock streaming service not working through Roku.

Date of experience: February 23, 2025
Texas
1 review
0 helpful votes
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Dogs Ear Problem
April 17, 2025

Great service, no vets were open on weekend and needed help. The information help get her to stop shaking her head constantly. The ear does not look as bad in 24 hours..

Date of experience: April 6, 2025
Illinois
1 review
0 helpful votes
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Error message on Turbotax login
February 11, 2025

Shaun had me fixed it over phone. He new exactly what to do in control panel features make login possible. Not sure I could have done it without phone call service.

Date of experience: February 1, 2025