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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,206
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Texas
1 review
0 helpful votes
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Scammer
March 2, 2025

I was told no charge for services and got a notice of 73.33$ to be charged to my credit card.
This has been blocked and advised my credit card company and i received your phone number and talked to someone and they asked all kinds of questions and i beleive im a victim of fraud and my financial institution and i meet tommorow to calling authorties on malware or fraud. The number i was given to take away this charge is 1 800 401 371 and spent 2 hours with this person to remove hacking that transpired and police may be called.

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Daniel,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Illinois
1 review
0 helpful votes
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Very upset!
March 22, 2025

When I signed up for your service it said it was $1 fee I checked my bank statement and it's almost $53 you charged me I want my money returned immediately I did not sign up for that I thought it was $1 that's what it said! That was terrible I can't believe you guys did that it said $1 fee to join your service which is b******* I want my money back immediately

Date of experience: March 12, 2025
Ohio
1 review
0 helpful votes
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Thermostat issue
April 2, 2025

I was getting an alarm code on my thermostat, the tech I worked with walked me thru all the steps needed to pin point the issue, he was patient and answered my questions in detail, ultimately I will need to have service man come to replace some parts, but at least I know what parts are needed ahead of the appointment

Date of experience: March 22, 2025
South Carolina
1 review
0 helpful votes
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I shifter linkage bushing broke. I explained the problem to my mechanic and he immediately knew the problem and told me what it was then he assured me that it was a simple fix and it wasn't expensive. He even set me links to the videos to watch. I highly recommend him.

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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I was having a lot of trouble with my printer after I loaded a new router. JustAnswer's connected me with a technician. He listened to my problem and walked me through a process to fix the issue. My printer now works and my computer is running smoothly. Thank you Michael.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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Very happy with the care I received.
April 2, 2025

Our pet hamster had an abscess on his front paw/leg. I was unable to get him seen by a vet on Sunday. Everyone was very nice and helpful. Vet called me and gave me advice on what to do at home until I can get him seen by our local vet.

Date of experience: March 23, 2025
Florida
1 review
0 helpful votes
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Gave me peace of mind when I needed it most!
January 26, 2025

My 8 month old puppy pulled super hard on his leash and coughed and dry heaved the rest of the day. The next day he woke up and had green mucus coming out of his nose. When he sneezed it went everywhere. I spoke with the vet about what was happening and he reassured me it wasn't a leash injury but a cold. Story goes on a bit but to sum it up, Kevin the wonderdog has a cold!

Date of experience: January 16, 2025
Illinois
1 review
0 helpful votes
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Very informative
March 26, 2025

Answered every question I asked and 100% percent helped me with my problems and how to go about dealing with them excellent experience and very pleasant and professional will definitely use him again if I ever need help again.

Date of experience: March 16, 2025
Georgia
1 review
0 helpful votes
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My question was about the amp for an alternator. Would the amperage for a rebuilt alternator, if greater than the original alternator affect the size or how it fits in my truck. The answer was you can go up in amps but not down. This was when I realized I had the wrong alternator!

Date of experience: March 28, 2025
Illinois
1 review
0 helpful votes
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Return
February 19, 2025

If I could give a zero I would. All I wantef was a label and they want a photo first. I am 80 yrs old and not tech savy. I would not buy again. I was charged 59.00 for a membership I didn"t want. They sent the wrong size and I am having the headache

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello JoAnn,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

North Carolina
1 review
0 helpful votes
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Excellent Service!
April 6, 2025

I had an issue with my 16 yr old son being sold THC vapes from a vape shop. He stole my credit card 6 times over 6 weeks and spent $300. I want this vape shop charged! So I sought legal advice and he answered EVERY question with knowledge, respect and compassion.
I've used this service in the past for veterinary advice and personal medical advice and was pleased EVERY time. Highly recommend!

Date of experience: March 26, 2025
Illinois
1 review
0 helpful votes
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I was asking how to recover a deleted email account from Google services and I followed the instructions and it couldn't t verify because the email account wasn t recovered for me to get into the email to to get a emailed code so it's still not recovered

Date of experience: February 1, 2025
Connecticut
1 review
0 helpful votes
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Sick Kitty
February 25, 2025

Sparkles ate a homemade bug bomb, she was throwing up all day. Talk to the vet, gave her what he recommended, and she's doing better now. Just Answer was there when my family was going crazy!

Date of experience: February 14, 2025
Texas
1 review
0 helpful votes
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EEO Matter
February 25, 2025

Very helpful Legal Eagle. May have more questions later. Website pushed a star rating onto the conversation before we were finished and this was a disruption,

Date of experience: February 15, 2025
Michigan
1 review
0 helpful votes
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Informative answers to my concerns!
April 1, 2025

Being unable to find answers for my chickens problem, Dr. Lindsey was informative & friendly, and offered definitive solutions to try - just what I needed!

Date of experience: March 22, 2025
North Carolina
1 review
0 helpful votes
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Great Information
May 3, 2025

Very informative a joy to speak with him and calming. He totally listened understood repeated for clarity. Then responded in accordance to my request.

Date of experience: April 23, 2025
Texas
1 review
0 helpful votes
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Quick and simple answers
February 27, 2025

Every time I use this site, I get exactly what I need and it all makes sense! They do a great job at explaining things for us non legal people to understand.

Date of experience: February 17, 2025
Texas
1 review
0 helpful votes
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Great experience
March 13, 2025

The appraiser is very knowledgeable, courteous, and efficient. Fast service with easy to navigate website with chat or phone call options. Great experience.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Useful suggestions
April 3, 2025

Answer came quickly. My bird's wings are not clipped and it's also cold weather so I'm not anxious to take her to the vets office. This was a good compromise for now.

Date of experience: March 24, 2025
Alabama
1 review
0 helpful votes
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I had been going in circles for two days!
March 30, 2025

I needed to unsung my husband's PC from my Microsoft account but I needed to keep his file on his computer and set up a Microsoft account for him to use separate from mine.

Mr. Nail took care of it quickly and was very polite!

Date of experience: March 20, 2025