website thubmnail of Jumia

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Jumia Reviews Summary

Jumia has a rating of 2.8 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Jumia ranks 49th among Electronics sites.

service
21
value
20
shipping
21
returns
17
quality
19

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Nigeria
2 reviews
0 helpful votes
Follow Adekunle O.
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An easy store to use.
February 23, 2021

I have used Jumia for sometime now. Actually I first heard about it like three years back and I completely recommend it. It has a large variety of products and services with fast delivery. I've bought a few things there and I'm always impressed with the ease of tracking and fast customer service. 8/10 would recommend.

Date of experience: February 22, 2021
Nigeria
4 reviews
0 helpful votes
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They made me waste money
February 22, 2021

I ordered for a hard drive and was to pay on delivery. I was told it was coming on a particular day and then booom, they were saying stuffs like "custom stopped the delivery" or something similar.

Date of experience: February 21, 2021
Nigeria
8 reviews
2 helpful votes
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Convenience!
January 16, 2021

There are numerous online stores but jumia makes online shopping fun. Its convenient and unbelievably cheap!

Date of experience: January 14, 2021
KR
10 reviews
6 helpful votes
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A good online shop
January 10, 2021

Jumia is a good online shop it as much as it is good you still need to look out because there are so many things on Jumia that are not worth buying. If you want to buy a phen the it is a good option but only if you trust the phone brand. Do not just by any phone.

Date of experience: January 10, 2021
Nigeria
3 reviews
0 helpful votes
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Shopping App
December 31, 2020

With this app you can buy any products at a good discounts rates. Examples of products are phones and accessories, electrical gadgets, shoes, fruits, food order, watches, cosmetics, provisions, cake, etc, even it supports home delivery.

+1
Date of experience: December 31, 2020
Nigeria
4 reviews
1 helpful vote
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Review
December 29, 2020

I bought my phone from this online store and it was successfully brought to me within a space of 3 days. It came without fault. I look forward to buying another item from them.

Date of experience: December 28, 2020
Armenia
7 reviews
1 helpful vote
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Very different prices
December 26, 2020

Very different prices - you can find something inexpensive or something elite - there are offers for every taste!

Date of experience: December 25, 2020
Ukraine
6 reviews
0 helpful votes
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Completely satisfied
December 26, 2020

I am completely and completely satisfied with the fact that there is such a large and diverse assortment - and I can find almost everything that I need.

Date of experience: December 25, 2020
NL
13 reviews
9 helpful votes
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Reliable online store.
December 26, 2020

Reliable online store.
Normal conditions for ordering and delivery.
Everything is organized and, most importantly, quickly.

Date of experience: December 25, 2020
Germany
11 reviews
1 helpful vote
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Makes it worth using.
October 31, 2020

I like the honest reviews that he jumia users provide. Jumi has a lot of internationally good sign their list and that makes it all the better. Usually takes about a month for international orders to be delivered. Delivery shops are in pretty much all the well known towns. Makes it worth using.

Date of experience: October 30, 2020
Germany
8 reviews
4 helpful votes
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Very good online shop
October 30, 2020

Jumia is a very good online shop for kenyans and nigerians. It has like a lot of products. I am a regular user and I have never been disappointed. That's not to say that you will not be disappointed. You need to be sure of what you are buying and check the reviews first. Some things are just not worth the trouble.

Date of experience: October 29, 2020
Nigeria
6 reviews
0 helpful votes
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The best so far
October 1, 2020

The best online shop in Africa, they have verities of goods and services, phones, electronics, groceries, medical equipment, clothings etc secure online payments, pay on delivery, goods customer service, buy items from abroad, fast delivery etc

Date of experience: September 30, 2020
Nigeria
1 review
1 helpful vote
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Top notch customer service
September 16, 2020

Jumia nigeria's customer service has got to be the best I've seen in a while. Swift attendance to mail, return/refund is fast.

Date of experience: September 15, 2020
Nigeria
3 reviews
0 helpful votes
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Customer service
September 15, 2020

Jumia have one of the best customer size for an online store, even their physical store is wonderful, I had issues with a product of thier vendor and they collected it, inspected it and refund me my money immediately

Date of experience: September 14, 2020
Nigeria
3 reviews
0 helpful votes
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Super-Fast Delivery Time
September 11, 2020

Jumia has amazing speed when it comes to delivering goods to her clients. I recommend them to anyone who wants to purchase products online.

Date of experience: September 11, 2020
Nigeria
3 reviews
0 helpful votes
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Jumia is the best online business or store in nigeria right now, from very fast delivery to quality products. Keep up the good work Jumia

Date of experience: September 7, 2020
Benin
5 reviews
2 helpful votes
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Very poor services
September 3, 2020

I ordered a garment from them, which should be sent to me within two weeks but which did not come back until afterwards and it was not the model ordered.

Date of experience: September 2, 2020
Nigeria
11 reviews
3 helpful votes
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I recently bought a product using their website, after it getting delivered, I noticed there was some error on the quality of the goods as stated on the website by the seller. I immediately went to return it after following due routine. The return process wasn't stressful and my money was fully refunded.

Date of experience: August 21, 2020
Nigeria
4 reviews
2 helpful votes
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Great place
August 21, 2020

Jumia is a great place to feast your eyes as it has a lot of items that meets your eye. However you must note that some items May differ in real than what you had in mind.

Date of experience: August 20, 2020
Nigeria
3 reviews
1 helpful vote
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Fast Delivery
August 14, 2020

When I placed an order, from what I saw based on my location, they told me it will be delivered to me about 7 days later.
To my greatest surprise, I got a call just 3 days after, that my product have been delivered. That means the delivery came even earlier than I expected.

Date of experience: August 13, 2020