Joss & MainReviews 1,338

BEWARE! This company advertises an item... you buy it... it says ships in 4 days... ok... what THAT REALLY means is that it supposedly ships from across the planet somewhere and you may or may not get it in 3 months... in MY case... I did not get my 1600. 00 leather sofa at all. After MONTHS OF CALLS AND RUN AROUNDS... THEY TELL ME IT WAS LOST IN TRANSIT AND I HAD TO CALL AGAIN TO FINALLY FIND THAT OUT. If I hadn't called, I guarantee that I would still be sitting here waiting on the non- existent piece of furniture. Plain and simple, they used my money and from what I have read, many other people's money as well. This is their operating line of credit... I assure you. By the way... Wayfair is one and the same company. Do not go near either company with a ten foot pole unless you feel like loaning them money to operate on for several months. If there was a negative rating... that would be my choice!

I bought some cushions from these guys (are they Wayfair or Joss&Main btw?- not clear) that I'm trying to return, but when I went to my account I got greeted by an "There are no orders associated with your account." Funny thing is that I've got the order number and of course I got the cushions. I also got to the mystifying message from a link in the same email they sent me to review the product... So, what's up with their record keeping?
Now I've had to communicate the old-fashion way, by email, wasting my time giving all the order details instead of it all being automatic and easy for returns, like in most up-to-date, modern websites. Come on people, this is 2017.
Update: It took them over a week to respond to my email and several days more to get the refund. I did get it though, unlike some other reviewers... Watch it with this company. Order at your own risk.

The only reason I chose this company was because they advertised free 2 day shipping on the item I was interested in. Not only was the item not shipped on the expected delivery date, after further investigation, it hasn't even been processed for shipping yet! The 'expected' shipping or delivery date provided by this company can not and should not be trusted. They clearly use deceptive sales tactics to get more business, and can not meet their promises. This is my first and last experience with Joss & Main!

Ordered 2 chairs, they arrived damaged. They sent replacement parts, they were also damaged (in same way as original). I called again ( and each call is easily 25 minutes) and was assured new parts would be sent, and checked by warehouse staff to be sure same damage was not present. Tracking # issued, parts never shipped. I called an additional 4 times, having the same conversation (and each time told managers were too busy to speak with me), with the same result. I finally sent an email threatening to stop payment via my credit card and immediately received a call and email from a manager. She agreed to send 2 completely new chairs ( and I again requested they be checked before shipment). Chair (ONLY 1!) arrived, damaged again in the same way ( none of this damage is due to shipping - they are packed in the boxes with damage)! I have been on hold for 10 minutes trying to get someone on the phone, as the manage I was working with is now on vacation! WORST experience EVER, and a shame as I have ordered from Wayfair and it's other companies in the past and been very happy. They have lost a customer forever.

We ordered Deidrian 84" Etagere on May 2. The estimated delivery date was May 23. Last week, I contacted them and they were unable to give me an update on delivery. The tracking number provided proved of no use. Today, May 31, we were notified that the order had been lost. We could re-order and it would be here by June 21. According to customer service representatives, they have no way to expedite delivery even though they "lost" the order. Oh, by the way, it will take 3-5 business days to process our refund. Funny... It didn't take that long to process our payment. Wayfair, Joss and Main and some other companies are all related. Wish I could find out what other companies so I could avoid them as well.
Cannot and will not recommend this company! Not happy!

I ordered a kitchen island, and I saw the item much cheaper at another location. The day after I purchased the item, I cancelled the order online. They sent me an email stating that my cancellation had been DENIED. A person named Nicole Donahue called me and stated that the item has been shipped already, and that I would need to pay for the return costs. I cancelled within one day, and they are not allowing me to cancel within one day, and now are charging me hundreds of dollars to pay for the item to return. I NEVER EVEN SAW THE ITEM, and IMMEDIATELY cancelled within one day. They are attempting to scam me out of RETURN COSTS when I cancelled immediately. DO NOT ORDER FROM THIS COMPANY, THEY ARE ILLEGALLY trying to extort money for this item that I never received, cancelled within one day, and have no intention of buying. They stated that I was "confused." What a scam artist. IF you have any sense, do not order from this company

Don't ever order a large parcel item from Joss & Main or Wayfair. In order to cut down on shipping costs your item will sit at the consolidation center for weeks or months before it is finally shipped to you. Whatever date they give you for the expected delivery date on these large items is also bogus. They do whatever it takes to cut costs on shipping big items and your delivery date isn't even a small factor. This is not an acceptable operating model, but when you call or email nobody understands why being a month late isn't okay. They're not transparent at all about the delivery expectations when you place the order, so there's no reason to purchase a large from them unless you want to risk waiting 2 months or more.