Joss & MainReviews 1,338

I would give Zero Stars if I could... I have ordered twice from them. The first time, wall sconces, came but were not the size that is described and were not usable. Second order, also sconces, were published at $101.00 but when I put in the order for them, the price was $138.00. I wrote an email to complain and they brushed me off. Classic bait and switch.
Most of their stuff is available at Wayfair, Overstock and Homegoods stores. I won't use them ever again, as I don't trust what they represent on their site.

Still waiting for 1 item, it has been almost a month. First 2 items came under one tracking number, however, only 1 item arrived, called them. They said the second item was backordered, but no email stating that. The last item has an expected delivery date of today, however, on their site, no tracking number and no email stating it did not ship. I guess I need to make another call. It appears their customer service and communication is 'extremely lacking'. I will not be ordering from J & M again.

I had been looking for a quirky floor cabinet for my bathroom and I found the perfect small chest of drawers. It was a bit more than I wanted to pay but I 'adjusted' my thinking and ordered it. The delivery was prompt and the chest was in perfect condition. For the first 24 hours it smelled like oil based paint but it all cleared away.
The only reason that I didn't give them five stars was because they don't have a Search option. I guess they feel that I might buy more if I have to wade through all their different categories.

I love this site and I wish I could give it at least 4 stars. Great merchandise and good prices but there are two strikes against it and that is why I only gave it 3 stars. The first strike - no search button. The second strike - most items can be returned for merchandise credit only. HUGE negative! When you are already paying extra to have big things shipped to your house and if you don't like it or it doesn't fit, you end up paying twice for shipping and as a "bonus" you don't get your money back? - NO BUENO.

It was extremely difficult to get to a shopping department, They show you all this very very overpriced everything I did not want i. E. couches and more I just wanted to look at some drapes and possibly buy some bedding. There site stinks compared to Macy's, Nordstroms even Bed bath and Beyond. This is precisely why they charge more, their site is a joke. They don't know about setting up an easy shopping site. What the heck, this is why they advertise so much-they stink.

I wish I would have check reviews before purchasing. I ordered a dining room table set. Within two days of purchasing I received notice that it would be arriving approximetly two weeks later (I thought that was good) a month passed and I still hadn't received it. I called customer service and they said they would look into the shipping to see what was taking so long but to compensate me they would refund the shipping charges. I got an email the next day stating the table would be there within the next week. 3 weeks later still no table. I called they gave me the exact same speal as the first time. So I asked to talk with a manager. Manager said he was fearful that the shipping company had lost the item and would be back in contact with me by the next business day. A week later still hadn't heard anything back so I called back. Said sorry he had been out sick (for a whole week?) he said that he would contact the shipping company again to see if they found it. I said at this point I just want my money back. So two months later no table, and hopefully will be getting a refund.