Joss & MainReviews 1,338

Convenience, easy to use and quality products. I've never been dissatisfied!

Joss and Main has made waiting for the construction on my new cottage more fun than I imagined possible. The quality is always spot on as stated, the prices great and the one time I spoke w/ Customer service it was delightful. Why would I not want to send J&M all my money.
The stuff is wonderfully weird and makes shopping fun.

Love this site have made several purchases sometimes it takes a little bit to get it but it's worth the wait

Easy to navigate website. I like the sales but sometimes the supposed retail prices are higher than you can buy elsewhere. I bought an item that was supposedly on sale but was actually the same price as elsewhere. I bought it anyway as I was already placing an order.

Disappointing shopping experience!

• While the site is attractive, it is far from user-friendly. If there is a smart-search feature, I wasn't able to find it. I had to shop through each collection and scan for my specific need: dressers - timely and annoying.
• Advertised "Free Shipping" (which actually only covers the $9.95 "standard shipping" rate ;) not the extra $400 in "additional shipping" I incurred!? Not false advertising; just tricky marketing tactics!
• Lastly, the shopping cart has a count-down clock. Considering how hard it is to find what I'm looking for on the site, don't pressure me to find everything in 10 minutes before you erase my cart's contents!

We ordered the gorgeous mirrored Philomena three drawer cabinet for our newly renovated kitsch. THe shipping was nearly equal to the price and the total was over $900. It took a month to arrive, and when it did, we were shocked by its cheapness. The drawers have to be wrestled like rodeo animals, such is their stickiness. The interior finish is paper. Overall, we are extremely disappointed with this product and with its sluggish delivery time.We will not order from this site again.

I just ordered a large print from them. When it arrived it was in 3 pieces, not one as shown. I can return it, but shipping's at my cost, both ways, and they refuse to make it right! This is horrendous customer service.

This sight is the cat's meow. You can do all your shopping right here from bed linens, any type of furniture, kitchen items to little green elves for your yard, all here. You can check back every day for new surprises. I"ll see you here---just kidding

I attempted to order a very beautiful Safavieh rug from Joss & Main. After waiting a week, I received a notification that the rug had shipped. A week after that, there was still no activity on the rug. FedEx never received the rug, and Joss & Main never bothered to do anything about it. I kept getting brushed off by customer service reps, who would give me very weak excuses, or promise that they would follow up with the warehouse (and then never would). I had also ordered a non-slip rug mat, and that finally shipped (what good was the mat without the rug, though?).
I eventually, after two weeks, told them to cancel my order. If they have issues in fulfilling orders, they need to be upfront and honest about it.

Due to the fact that no apparent attempt was ever made to actually resolve the issue, I couldn't help but feel that the company is a scam, and only actually fulfills enough orders to keep from having federal charges brought up against them. I will not be ordering from them ever again, nor from their other companies (Wayfair is one, and I'm looking into Overstock.com. To see if there is a possible affiliation).

I been regularly purchasing items from Joss and Main for approximately 6 months and am so impressed by everything I have received. However this is what I expect from a first rate company, what does surprise me though is how amazing their customer service department is, so helpful. I first contacted them because I wanted to source an item that had gone out of stock, their response was fantastic and really personal. As a professional designer its great to be so confident in a resource, I have Joss and Main products in my own home and happily recommend Joss and Main to my clients.

Phenomenal quality products for your home, office, beach house or apartment with classic to trendy styles at affordable prices!

I continue to have trouble going from selecting an item to paying for it. This is the first time I've been able to complete a sale. Hopefully the delivery and product order will be better.

I have shopped this site for a few months now and I love every item that I have purchased. Good quality merchandise. Love the wine racks in the bathroom to store extra towels and washcloths. Got that idea from Pinterest.

I ordered a sofa that i had been watching, it was reduced from 999 to less than 350. I waited till the next day to order because I am not an online furniture type of person. But I took the plunge and purchased the sofa. I received an email saying the sofa price was wrong and I would not be getting it but would get my money back! Several emails later, they absolutely refused to sell me the sofa at the advertised price. Even though the sofa was at that price for 2-3 days, they still refused to sell it. They offered 20% off another similar item.
I also think the "was" prices are often times incorrect. There is never enough info on construction, content, etc.; foam. Wood and fabric is pretty much the basic description you get on the site.
A lot of their inventory is available on other sites, I have found several of the bedding collections on bedbathandbeyond.com at lower prices. And a much better return policy!

Good looking product. Just what I wanted as a gift