Joss & MainReviews 1,338

I ordered 2 Boyce Outdoor sectionals. The shipping was delayed do to Covid -19, I had no problem with that. But, when I finally got my order, they shipped just the frames without the cushions. No big deal, right. Two hours on wait with customer service, I was told I would have my cushions expedited shipping. Great. Or so I thought. NOPE! It was going to take another 2 weeks. Two weeks came and went still no cushions. Tried to call customer service and there was another 45 minute or so wait. During this whole time, which has been over a month, I had been charged for the items. Now, I get an email canceling the first order but they are going to send me a new set of sofas. A month and a half in I still don't have shipping confirmation for these pieces. I am still being charged for a item I have not receive.

I ordered some rugs online and then 30 minutes later changed my mind on the rug and color so I cancelled my order. The second order was 300.00 more but both charges showed on my bank account the next day. I went back online to make sure the first order was cancelled and it said it was in process of being cancelled but I got an email saying the order could not be cancelled because it already shipped. I find that hard to believe since the shipping date isn't for a couple of weeks due to covid and they are delayed. I tried to call them but was on hold for over an hour so I hung up and tried to call again this afternoon and was told the hold time would be more than 45 minutes. Long story short my account has been charged for over 1400. 00 and if I get the first order I will have to return the rugs with shipping cost on me! Pathetic service! Save yourself the money and go elsewhere!

Ordered a comforter from this website. Very cheap quality and scratchy fabric. It's supposed to be washable, but after only two washes the filling has completely bunched up and the stitching is coming out. It's very difficult and time consuming to find out about writing a review on this site. After spending a lot of time I wrote a review on this product, but it never showed up on their website. There were 14 reviews on this item - all but one were 5 star. I don't believe this for a minute and have to assume that Joss & Main pay people to write their reviews. Terrible!

I am trying to return 5 damaged products that were shipped to me last week. I called customer service yesterday and today and was on hold for a total of 9 hours. I finally had to hang up. I'm very frustrated that I can't even set up a return online. There are no options requesting a full refund with no replacement wanted. I don't want a replacement, I just want to send these products back to you (with you providing me shipping label) and a full refund.

I found the most beautiful sofa (leisure sectional) after looking through tons of other furniture sites, did a crap ton of research, reading over 200 reviews so there would be no false expectations or undesirable outcome. After 3 days I finally pulled the plug and ordered after speaking with a customer rep. Ordered 4/18/2020 with an expected delivery date of 5/15/2020. On 5/11/2020 I receive an email saying it's on backorder, I reach out to customer service with an hour wait time to speak to someone, I was working so I had to merge the call to my husband's line, at which time he was told that backorder in this case did not mean out of stock, but that they were backed up with getting orders out of the warehouse and the new expected delivery date would be 5/28/2020, we accepted that and moved on as there is so much going on with Covid-19. On 5/14/2020, I noticed that the charge just keeps withdrawing and deposition to my account every 7 days, so I call customer service again to get some insight. After waiting 52 mins, I ask about this practice and the status of my order which at this time I am told it is out of stock after my husband was told it was not. I explain to the rep my husband was told that it is a warehouse issue, and I need definitive information, at which time the line just goes silent after having been on hold for 52 mins, the rep did not hang up the line was still active, I had to grab a second phone and place another call while being on hold for another hour.

I had to call via phone and change our shipping address since we had recently moved out of state, and could not get the website to work. My Customer Service Rep was Devin and not only was she delightful to talk with, she also was very knowledgeable about lots of questions I had. She is an asset to your company and should be commended for being someone who can help with difficult issues, but also convey warmth and caring about customer needs!

This is a negative review of Joss and Main. I bought two paintings on sale, both of them 23" x 23". They were sent in two separate deliveries. I got the first one and hung it up. A week later I got the second one and then realized the two pictures were not the same size. The first one was too large. When I called Joss and Main to exchange the first one for the right size, they told me the price had changed and it would be $30 more! Outrageous! When I made a big fuss, the customer service agent finally said He would apply a credit to the price. Then he came back and said the system would not allow him to place the credit, so finally after realizing that I was really angry, he offered to credit me the entire cost of the second picture. Also the customer service agent did not order the exchanged picture from Joss and Main. He ordered it from their other company Wayfair which was five dollars more then Joss and Main. By then I had already thrown out the box from the larger first picture and had to buy another one for $15 at FedEx plus the price to print the return label of three dollars. The whole thing was a great big inconvenience. Would never buy from Joss and Main or Wayfair again! They couldn't get a simple order of two pictures the same size correct! Unacceptable!

Absolutely horrible experience from start to finish. First my simple item (a nightstand) was delayed 3 times. The third time I asked them to refund me and they issued it and then cancelled the refund because the item was already being shipped. I was sent a fedex tracking number which never issued a delivery date due to them not receiving the package. Then I called them and the representative told me it probably got lost and would reorder it. Today (7 weeks after I ordered it) I called to ask for an update, the reorder had not been issued. Absolute incompetency, will never use this company (or Wayfair by association) again, and will go out of my way to make sure as many people as possible don't use this redundant platform.

Twice have had my order " left on the dock" and not delivered as stated. First delivery the order sat on the dock, had to wait another week for it to be delivered and the furniture was damaged. See picture. Called customer service, replacement piece ordered, was supposed to be delivered today. Guess where it is? Yup sitting on the dock again! So I am wondering if the reason it is on the dock again because the next piece again is damaged? So again I have to wait another week for this furniture to be delivered! Oh my order was placed six weeks ago! So the saga continues as wayfair/ Joss and Main continue to deal with shoddy logistic companies... now on the bright side both the customer service and the delivery service were both extremely patient, gracious and both women very concerned about the shoddy delivery service. Though they can only report the issues, someone from corporate needs to look at the impact this shoddy service is having on their business, Fire the logistic company and hire a group that is as reliable as the energizer bunny. So for now I would recommend not to purchase any big items to avoid the disappointment, frustration of undelivered furniture.