Joss & MainReviews 1,338

I'd give it negative 5 stars if I could. I ordered a sofa and the projected delivery was to be in 3 weeks. Seemed reasonable. 3 weeks came and went and no sign of my sofa as well as NO update from customer service about a new delivery date. This was the beginning of a 2 month ordeal of me calling customer service everyday to try and track it down. No follow up or updates except when I would call them. One customer service rep gave me her direct line after I relayed the lack of communication. Long story short, the freight company lost it. THEY LOST A COUCH. No one bothered or took any initiative to make this right or to compensate for the ridiculous hassle. I only got a discount for my trouble because I asked for it twice. They never found the couch and by the time it was deemed a lost cause, it was out of stock making a re-order out of the question. Meanwhile I've been sitting on the floor for 2 months. I'll never use Joss & Main again and I'd never recommend them to anyone either. Not worth the stress and wasted time! Do yourself a favor and shop elsewhere

I have ordered a few things from Joss and Main in the past and have been happy with their products and the resolution to an issue I had with one order. However, when I check the pricing of their products against other sites (just today compared their Lexington Home Furniture against a regular furniture store), Joss and Main is 90% of the time higher in price. And if you factor in the cost of shipping, which other stores will provide gratis, Joss and Main's prices become much more. They've lost me as a customer.

I ordered some curtains, they stated they were having big sale, original price 49.99 and sale price9.95. Sounds like good deal because the curtain priced as 49.99 usually has great quality. I ordered 4 panelS.Not only they did not block the sunlight well as they stated "blackout", the panel was poorly sewed and edges of the curtains were different length! I felt I was tricked by the original price! Who would pay 49.99 for such a poor quality curtain? It also took long time for the order arrived my house even I paid shipping fee. (I ordered something same day from overstock.com free shipping, arrived way faster). I will never order from this website again!

I have purchased several pieces of furniture, lighting, accent pieces, area rugs, and decor from Joss & Main since I moved into a new house 18 months ago. Having spent over $10,000 on these purchases, I have had many opportunities to utilize this business. The styles I mainly shop for are contemporary, transitional, industrial, and perhaps a little modern with an earthy twist. Many, many times the products I received exceeded my expectations with regards to the quality of the products. My home has become a real show piece which impresses my guests. Joss and Main keeps up with the freshest, newest trends and styles in home decor which often surprises me when I see a similar item on one of the more popular home furnishing websites several months later. The people putting together the collections they sell really know their trade. The shipping is dependable, and I often receive my items earlier than expected. I feel I am getting great deals on the products I order and the cost savings are one of the aspects which bring me back again and again. I don't need to wait for a special discount code or holiday shopping to find great deals since they are always there. Finally, I've interacted with customer service regarding 3 items which needed attention. The company always contacted me back after my initial request and resolved my issues to my satisfaction. I would highly recommend this website for a positive and quality shopping experience.