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Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
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I ordered some gray pillows and they shipped Teal. I contacted them and they were great about sending a replacement. But I was sent the same Teal Colored Pillows. I now have 4 Teal colored pillows that don't match anything in my house. I checked back online and they changed the name of Pillow to Peacok. I'm now trying to find out how much they charged me.
I would never order any pillows from them again.
We had a problem with a clock we purchased and in calling regarding return procedures and policies, their customer service could not have been better. They absolutely stand behind their products and turned this into a positive experience. Given the quality of care they exercise, we are now encouraged to do business with them moving forward.
I purchased 2 pendants for my kitchen for $130 each. When I went back a week later they were priced at $185.00. I had to order the 3rd light because they would not honor the price I originally paid. I will NEVER order anything again. A small light fixture should never cost $50 more in 7 days. SomeThing stinks!
I recently ordered a cabinet, table and four chairs from Joss and Main. Several weeks after the order had been purchased, process, and supposedly shipped, I got an email saying that the table and chairs had been cancelled because of lack of merchandise. That was after they had messed up the cost of the chairs (on the website it was advertised as chairs sold as a pair, so bad advertising). Why did they sell me a table and chairs if they didn't actually have it in stock? I had to rush around for a last minute order of something else after waiting 6 weeks for this one to ship and then be cancelled at the last minute.
I like the idea of Joss and Main/ Wayfair but I will not purchase from them again. Their service representatives, although nice, don't seem to be very helpful or knowledgeable. I recently spent almost 20 minutes on the phone with another representative who was trying to figure out our tax credit as a non-profit organization. She couldn't figure it out on the phone and it was 7 weeks after the order and purchase. I don't want to have to work this hard to order and receive furniture so next time I'm shopping at Pottery Barn!
Ordered a patio set and was contacted that they had listed it at the incorrect price and would not honor the sale price. Will not shop with them again.
You need to be very careful if you want to buy. Better not. They say Free Shipping but it is only one way. To return, YOU MUST PAY THE FREIGHT They showed a pillow that appeared to be a luminous teal. The it arrived it was dull, matte and NAVY blue. When I called them to make a return. They were not helpful. I said that the picture they posted was nothing like what they sent. They finally agreed. And gave me a return #. I made an appt. With Fedesx 3 appointments. S and was given pick up dates for Thursday, the, n Friday and now Monday. T I was here all 3 days and they never came. They did not ring MY bell.
Their policy is to make deliveries first and then maybe pick up returns, maybe. Or Never.
I will unsubscribe and never do business with them aver again. They are scam artists.
I had to return a huge wall sculpture, my fault as I didn't check the dimensions. I was offered a full refund with me paying shipping or they would pay the $25 shipping for a full store credit, very fair. They kept in constant and immediate touch with me by email, answering all questions. I was more than impressed. Best customer service I've had in a long time!
The site says free shipping for certain items and any purchases over $49. My boyfriend and I ordered a bed fame that clearly said free shipping all into the very second we committed to buying it. Once it came in, we saw that the bill was a lot higher! We contacted customer service and they claim that it was not eligible for free shipping even though our receipt clearly stated $0.00 for shipping. Instead, we were charged $125 on top of the price of the bed frame! Don't trust this company.
Love this store! I have found the most unique decorative items at awesome prices. I have decorated my home and friends and family's home with there awesome pieces. There prices and great sales keep me coming back for more. If you love unique you need to shop joss&main.
Joss and Main has simplified online shopping. Looking forward to receiving my purchase.
The products on this site inspire me! I was looking for basic cube shelving to redo my daughters room and what I found was so much better. So many options that I never see anyplace else or see much more expensive in a high end store. Love this site.
I recently purchased 2 floor lamps for $98 each. I assembled them and decided that they do not work for my space, so I wanted to return them for credit. I was floored to see that I'd only get back $90! So, now I'm stuck with these lamps, as I cannot afford to waste $100. I'd be VERY wary of buying anything heavy/ somewhat sizeable unless you can afford a huge hit for return shipping. I love the site but will order far less now.
I was delighted to find a beautiful fluffy curtain, pink underlay and white fluff on top. Perfect for our room, when we received it, it was a bright pink underlay and bright pink fluff on top... I want to exchange them for the white one... how do I go about doing this?
Joss and Main is my "go to" when I need something. There are a lot of sites out there, but J&M has the best customer service, with the best items at great prices.
The internet is here to help us but with all the scams that are out there its hard for people to get with the right businesses, so thank you!
I have purchased many products from Wayfair and Joss and Main and I have been completely satisfied with the quality of their products. Customer service is also great! Thank you for such a great shopping experience.
This looks to be a well made, solid wood table for a fraction of what it would be at a designer furniture store. My only beef is that free shipping was advertised but there was an additional shipping fee of $150, no small sum.
Dont like the count down til checkout. Makes you feel rushed. No one like to shop feeling rushed.
I was just looking at Joss & Main's website at some dining tables. We're not quite ready to buy yet just getting some ideas. I found one I liked and though it said "Free Shipping!" at the top of the page, next to the item it said "Additional Shipping Charges Apply." I wanted to find out what those would be so I added them to my cart. Nothing. It won't even give you a total until after they get all of your information AND your credit card. Seems a bit scammy to me!
I have made my first order, good prices for article. I love to shop on line and free shipping. What is better..
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members