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JibJab

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GB
1 review
0 helpful votes
Follow Sharon T.
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Excellent customer service.
March 27, 2025

I subscribed to jib jab but didn't use it much. When it automatically renewed, a year later, I contacted customer services to cancel my subscription and they gave me a full refund with absolutely no issues. Excellent outcome and help needed/given from customer support support services.

Date of experience: March 18, 2025
Australia
1 review
0 helpful votes
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Refund on subscription
March 27, 2025

My refund was done promptly and an email sent back within an hour. Fantastic customer support and I can't thank the service agent enough for how quickly they sorted out the problem

Date of experience: March 17, 2025
New Jersey
1 review
0 helpful votes
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Thank you to the customer service representatives who swiftly managed to cancel my auto renewal. Love the electronic cards but no longer have a need for the service.

Date of experience: March 12, 2025
Kansas
1 review
0 helpful votes
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Great experience 👍
March 27, 2025

Jibjab is a great site for really funny ecards. I've enjoyed quite a few of them over the years. I always get a good chuckle for the day.😉

Date of experience: March 18, 2025
GB
1 review
0 helpful votes
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SCAM COMPANY
February 10, 2025

People don't use Jibjab, they just charged me on my old card from 2018 when I haven't even used Jibjab since 2018. I've just had to report them for fraud. Scam artists.

Date of experience: February 5, 2025
Canada
1 review
0 helpful votes
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Deception
January 31, 2025

I thought I was signing up for a month because the ad said 3$ a month and it charged me for a year. Deceptive advertising is not good business practice.

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
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This company's customer service team is first rate. They responded to my inquiry within hours and resolved my concern immediately. I was very impressed as it is difficult to find companies these days that respond so efficiently and without hesitation.

Date of experience: October 18, 2023
California
1 review
0 helpful votes
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JibJab offers such creative videos that are so fun to make with the latest songs for your friends and family! You choose their faces, choose a song, then incorporate them with JibJab's high technology! You'll impress everyone you make a JibJab video for! Their customer support is professional and quickly responds!
You won't be sorry and JibJab is worth every penny for their personalized, fun filled videos!

Date of experience: February 8, 2023
South Carolina
1 review
0 helpful votes
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Refund response
December 21, 2023

I signed up with JibJab a few years ago. The
Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled.
Outstanding customer service. Excellent product.

Date of experience: December 21, 2023
Texas
1 review
0 helpful votes
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I had realized that my subscription had auto renewed. I didn't intend to renew it. Jibjab is fun. So I sent a request for a refund and in less than 5 minutes, they confirmed refund! Great customer service.

Date of experience: August 23, 2023
Florida
1 review
0 helpful votes
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Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out!

Date of experience: March 2, 2024
New York
1 review
0 helpful votes
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Excellent service
March 30, 2024

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Date of experience: March 29, 2024
Pennsylvania
1 review
2 helpful votes
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Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Date of experience: December 27, 2019
California
1 review
0 helpful votes
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JibJab is definitely a fun site to make creative cards. When the time had come that I needed to cancel my subscription they were very responsive in assisting me with this process. Thank you JibJab till we meet again!

Date of experience: October 22, 2018
Italy
1 review
1 helpful vote
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Your customer support is really excellent! I wrote a couple of days ago saying that in the coming new year I'm going to be retired, so I'd like for the moment being to unsubscribe. I did not intend to be fully refund as by now my subscription had just been renewed, but I was kindly emailed by Renee, who wrote I'd be fully refunded in the next 3/5 working days.
I can't say but you're really extremely correct! THANK YOU! I'll be probably back in a near future\

Date of experience: December 20, 2018
Colorado
1 review
0 helpful votes
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EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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From starting to ending m account with JibJab they have not only given me a great product for my business, but also gave me a hassle-free close on my account. So rare today. Keep up the great work JibJab and i wish you all the successes you deserve

Date of experience: January 2, 2019
California
1 review
17 helpful votes
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I have been a Jib Jab patron for three years. I was excited to see the newer and higher quality videos appear recently until I tried one. The head control just went from being acceptable to trying to fit everyones head into an egg shape. That would work if everyone was a bald man but for everyone else it sucks! If you look at these newly edited heads they have a large white gap around them and look worse then what I could do with traditional scissors and tape. This was done to try and make editing easier for mobile devices because I guess customers with small devices are unable to move a few points around. At the very least there should be an option. I will not be renewing because getting a worse end product is not worth my money.

Date of experience: December 16, 2014
Illinois
1 review
0 helpful votes
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Looks good but no customer service.
January 27, 2017

Those great little videos look really great until you try to download a picture in them. Nothing works and some computer tech blames it on your browser. Slow service that doesn't really solve the problem. Thinking I will need to cancel

Date of experience: January 25, 2017
Canada
1 review
4 helpful votes
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Add another complaint about removing the "fine tune the head shape" option. I won't be renewing. I don't wanna be forced to cut off my friends ears and give them potato shaped heads. Simplified option for those that want it would make a hell of lot more sense. Thanks for screwing up something that functioned perfectly well JibJab. (sigh)

Date of experience: November 14, 2013

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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