Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 4th among Fashion Jewelry sites.
This company is a complete joke. They advertise these clean cut engraved beautiful pieces of jewelry. When I got my necklace, disappointed was an understatement. It was the sloppiest, ink printed (not even engraved) necklace I've ever gotten in my life. $300 down the drain. Then when I reached out to them they wouldnt send me a different one. This company needs to be shut down, they are just out here taking people's money like they're not doing anything wrong. I can't believe they're still in business to be honest!
I was getting a little worried that I was not going to receive it. The person writing me back I believe it was Kim made me feel a lot better. Thank you
I ordered a special promise ring for my boyfriend and it unfortunately broke into three pieces in less than three months. I was quite bummed because I had to save up for that ring and I never thought it would break so quickly. Especially because my boyfriend had bought me a ring and necklace from Jewlr which have both been in great condition the last 2 years. Fortunately I was helped by Kim K, and she quickly helped me resolve the issue by submitting a ticket for a replacement ring at a discounted rate. Because it was so close to Christmas I needed to wait until January to be able to afford the replacement ring even at that discounted rate. I needed to ask for a new link because mine had expired by the time I was able to come up with the funds. As I reached back out to Kim I explained how sorry I was for taking a while before paying for the replacement; I am a full time college student who works two jobs. She was able to give me my ring for free. It means a lot to me that she went above and beyond for me. A small choice Kim made had a huge effect on me and I'm very grateful. I will continue to purchase from Jewlr and tell all my friends about them. Thank you Kim!
I suggested this ring with non genuine stones, I silver my husband surprised me with the 14k genuine stones and love love love inscriptions. I cried my eyes out because it was so beautiful, better than I ever imagined and had my three stars on it.
I couldn't Thankyou enough for making our 15th Christmas together a special, romantic and heartfelt one with tears of happiness
Just beautiful
Review by Anonymous User I bought some stud earring for about $200. They were smaller than I thought and I wanted t o return them. They charge a fifteen dollar restocking fee and slow to respond. I had to write to them and they finally relented on the restocking fee by email but when they refunded me they charged me the restocking fee. I sent 3 emails to no avail not great. I will not be buying from them anymore.
No communication despite numerous calls to a number that doesn't answer your call. Instructed to leave a message and they don't call you back! I've wrote 3 times now too. They don't allow you to leave comments or feedback on their social media pages... ask yourself why and if all these raving reviews are genuine! I think not! Avoid this company. Worst customer service ever!
I've been ordering off of this website for the last two years for all my gifts to friends and family. This year I mistakenly ordered the wrong ring size for my boyfriend for Christmas. It was just slightly too big. Stan and Lisa with customer support emailed me back very promptly and with helpful options to fix my issue. They were very kind, professional and I got everything situated within 24 hours. So now the correct ring is on it's way and should be here before Christmas. Thank you so much Jewlr! You guys are amazing! -Jen G.
Beautiful piece of jewellery, arrived week after expected arrival but not their fault, they don't control the postal system. Didnt get requested free gift so sent a quick email and such a lovely response, came home few days later to the free gift
My daughter ordered a necklace for a gift but chose the wrong size chain. We were able to return it and they put a new chain on and returned the necklace to us really quick. A good site to buy items from as they are loyal to making their customers happy.
Ordered here my jewellery for the wedding, and it was a wonderful price and an amazing quality! Will definitely order again when having any upcoming events.
I cant fought there crews behind the screens, always remanding kind, professional and super helpful.
Always responded to my emails and I wasn't bombarded with automatic responses, I was speaking with real people through out my service,
I had a slight issue with the delivery side of things but they were quick to get things rectified and now i have my item safe and sound.
A huge Thank you!
Thank you to Jewlr for the beautiful name necklace. They were so professional, helpful and easy to contact by phone or email. They also gave a pretty free gift with my purchase. I would recommend Jewlr.
I recently placed my first order here and i recived 15% off :).
The store is nice, is user friendly, one can easily find all the details about a certain product.
I bought a gift, for one of my friends and i was also impressed with the quality of the jewelry. I saw her wearing it almost everyday.
At first site my thoughts were " what a perfect ring for my grand daughter's sixteenth birthday! "
From ordering to arrival the experience was delightful and worry free. Finally a company that does what they say, believe me I have been scammed by many!
The ring we purchased is beautiful and my grand daughter loves it!
This guy's are literally scammers, I saw this bracelet with my name and hers and I decided to buy it. When the product came was tiny, thin and you need a lupe to see the letters. Wow! What a disappointing purchase. I don't recommend this store, all pictures are deceiving.
The ring I received in 14k yellow gold had flaws that somehow passed inspection before shipping. One side was noticeably thinner and definitely not as pictured online. Both sides of the Celtic heart knot should be identical, but are not which I consider to be a factory defect. The inside of the ring under the heart was a bit rough too from insufficient polishing. Lastly, the bottom of the heart has a small opening as shown online, except on my ring it's almost completely absent. Overall it's still wearable, but I should have just returned it for a refund when I had the chance. My online order was from Jewlr.ca
I had a great experience building the perfect promise ring on the easy to use Jewlr site.
Fast shipping for my customizable order.
I will go to Jewlr for my future needs.
Rose gold and diamonds... she absolutely loves the ring!
Thank you Jewlr
I needed a repair on a ring purchased in 2018. When I called customer service I was pleasantly surprised at the help I received. My ring was repaired beautifully and is back on my finger. They are the best customer service that I have experienced in a long, long time.
The gift necklace was better quality than the name necklace. The chain will break in no time and the actual name is so flimsy it will bend easily. Very disappointed. This was a graduation gift for my granddaughter. I will return it.
I got a monogrammed 14k gold disk. For over $300 I could have gotten better at Walmart. The bail is nonexistent and totally different than their photos. The chain would break just sneezing on it. I do not recommend this company.
Answer: It is the company making all the good reviews. I was just reading the bad reviews and found that I am having the same issue with everyone. Ring turning the finger green and made really cheep. Won't return money because the ring was re-sized This place is just a big Scam!
Answer: Hi Wendy P. There should be a stamp on the ring. The stamp is generally very small and sometimes hard to see.
Answer: Hi Trey p. Shipping is only 3 - 5 business days and the time for us to make it is less than 7 business days so if you ordered it then, you should have received it by now. Please contact customerservice@jewrl.com with you order number so that we can help you.
Answer: We can definitely provide you a discount code for the first order -- discount codes can be applied to non sale items. Please contact our customer care team at customerservice.jewlr.com and they will be able to help you with the order. Thank you
Answer: Hi Christine S. Thanks for your feedback regarding the email. When an item or wishlist is shared, only one email should be sent to the designated recipient. We appreciate you notifying us of this issue and we will look into it so that this does not happen. Regarding your second question we want our customers to feel comfortable and confident when shopping at Jewlr. That is why we offer an easy, 99 day return policy even if you've personalized the item with an engraving. If you are not completely satisfied with your purchase you may return it for a full refund. You can read more about our return policy here: https://www.jewlr.com/info/return_policy
Answer: Hi Eri We have both genuine and simulated stones. All genuine stones are unique and come in various colors. Some are lighter than others and, depending on the stone, some will have more inclusions. They are also very difficult to photograph and accurately depict on a website Simulated stones are created in labs so they wont have the same variations of a genuine stone. You can read more about this on our FAQs. https://www.jewlr.com/info/faq I hope this helps.
Answer: HI Lee J. Once the item is manufactured and ready to ship, the shipping time from our facility to Australia is 5 - 7 business days. You can see the manufacturing time on the website on each of the items as you personalize it.
Answer: Hi Regina - our silver products are made with. 925 sterling silver.
Answer: Hi Brandyn Someone will try to contact you but please, you can also email us directly at customerservice@jewlr.com - Please provide the email information that you would have used to place the order. This will help us to help you with your order. Thank you
Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.