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JewlrReviews 1,164

3.2
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Jewlr Reviews Summary

Jewlr has a rating of 3.2 stars from 1,164 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift and beautiful ring. Jewlr ranks 4th among Fashion Jewelry sites.

returns
31
Texas
1 review
8 helpful votes
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Beware not as advertised
February 28, 2021

This company is a complete joke. They advertise these clean cut engraved beautiful pieces of jewelry. When I got my necklace, disappointed was an understatement. It was the sloppiest, ink printed (not even engraved) necklace I've ever gotten in my life. $300 down the drain. Then when I reached out to them they wouldnt send me a different one. This company needs to be shut down, they are just out here taking people's money like they're not doing anything wrong. I can't believe they're still in business to be honest!

Date of experience: January 28, 2021
Maryland
1 review
0 helpful votes
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Ring ordered.
January 19, 2021

I was getting a little worried that I was not going to receive it. The person writing me back I believe it was Kim made me feel a lot better. Thank you

Date of experience: January 19, 2021
Arkansas
1 review
1 helpful vote
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I ordered a special promise ring for my boyfriend and it unfortunately broke into three pieces in less than three months. I was quite bummed because I had to save up for that ring and I never thought it would break so quickly. Especially because my boyfriend had bought me a ring and necklace from Jewlr which have both been in great condition the last 2 years. Fortunately I was helped by Kim K, and she quickly helped me resolve the issue by submitting a ticket for a replacement ring at a discounted rate. Because it was so close to Christmas I needed to wait until January to be able to afford the replacement ring even at that discounted rate. I needed to ask for a new link because mine had expired by the time I was able to come up with the funds. As I reached back out to Kim I explained how sorry I was for taking a while before paying for the replacement; I am a full time college student who works two jobs. She was able to give me my ring for free. It means a lot to me that she went above and beyond for me. A small choice Kim made had a huge effect on me and I'm very grateful. I will continue to purchase from Jewlr and tell all my friends about them. Thank you Kim!

Date of experience: January 12, 2021
GB
1 review
2 helpful votes
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Just perfect
December 27, 2020

I suggested this ring with non genuine stones, I silver my husband surprised me with the 14k genuine stones and love love love inscriptions. I cried my eyes out because it was so beautiful, better than I ever imagined and had my three stars on it.
I couldn't Thankyou enough for making our 15th Christmas together a special, romantic and heartfelt one with tears of happiness

Just beautiful

Date of experience: December 26, 2020
Florida
1 review
3 helpful votes
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Review by Anonymous User I bought some stud earring for about $200. They were smaller than I thought and I wanted t o return them. They charge a fifteen dollar restocking fee and slow to respond. I had to write to them and they finally relented on the restocking fee by email but when they refunded me they charged me the restocking fee. I sent 3 emails to no avail not great. I will not be buying from them anymore.

Date of experience: December 24, 2020
GB
1 review
9 helpful votes
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No communication despite numerous calls to a number that doesn't answer your call. Instructed to leave a message and they don't call you back! I've wrote 3 times now too. They don't allow you to leave comments or feedback on their social media pages... ask yourself why and if all these raving reviews are genuine! I think not! Avoid this company. Worst customer service ever!

Date of experience: December 11, 2020
New York
1 review
3 helpful votes
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I've been ordering off of this website for the last two years for all my gifts to friends and family. This year I mistakenly ordered the wrong ring size for my boyfriend for Christmas. It was just slightly too big. Stan and Lisa with customer support emailed me back very promptly and with helpful options to fix my issue. They were very kind, professional and I got everything situated within 24 hours. So now the correct ring is on it's way and should be here before Christmas. Thank you so much Jewlr! You guys are amazing! -Jen G.

Date of experience: December 6, 2020
GB
1 review
0 helpful votes
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Gold bar necklace
November 17, 2020

Beautiful piece of jewellery, arrived week after expected arrival but not their fault, they don't control the postal system. Didnt get requested free gift so sent a quick email and such a lovely response, came home few days later to the free gift

Date of experience: November 17, 2020
Canada
1 review
0 helpful votes
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CHAIN ORDERED WAS TOO SMALL
November 14, 2020

My daughter ordered a necklace for a gift but chose the wrong size chain. We were able to return it and they put a new chain on and returned the necklace to us really quick. A good site to buy items from as they are loyal to making their customers happy.

Date of experience: November 14, 2020
Texas
2 reviews
1 helpful vote
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Ordered here my jewellery for the wedding, and it was a wonderful price and an amazing quality! Will definitely order again when having any upcoming events.

Date of experience: November 4, 2020
GB
1 review
1 helpful vote
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I cant fought there crews behind the screens, always remanding kind, professional and super helpful.
Always responded to my emails and I wasn't bombarded with automatic responses, I was speaking with real people through out my service,
I had a slight issue with the delivery side of things but they were quick to get things rectified and now i have my item safe and sound.
A huge Thank you!

Date of experience: November 4, 2020
Canada
1 review
0 helpful votes
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Thank you to Jewlr for the beautiful name necklace. They were so professional, helpful and easy to contact by phone or email. They also gave a pretty free gift with my purchase. I would recommend Jewlr.

Date of experience: October 30, 2020
Romania
1 review
0 helpful votes
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I am a new fan :)
October 30, 2020

I recently placed my first order here and i recived 15% off :).
The store is nice, is user friendly, one can easily find all the details about a certain product.
I bought a gift, for one of my friends and i was also impressed with the quality of the jewelry. I saw her wearing it almost everyday.

Date of experience: October 29, 2020
Florida
1 review
0 helpful votes
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Sweet Present
October 4, 2020

At first site my thoughts were " what a perfect ring for my grand daughter's sixteenth birthday! "
From ordering to arrival the experience was delightful and worry free. Finally a company that does what they say, believe me I have been scammed by many!
The ring we purchased is beautiful and my grand daughter loves it!

Date of experience: October 4, 2020
New Jersey
1 review
4 helpful votes
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Awful buy!
October 27, 2020

This guy's are literally scammers, I saw this bracelet with my name and hers and I decided to buy it. When the product came was tiny, thin and you need a lupe to see the letters. Wow! What a disappointing purchase. I don't recommend this store, all pictures are deceiving.

Date of experience: September 26, 2020
GB
2 reviews
7 helpful votes
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The ring I received in 14k yellow gold had flaws that somehow passed inspection before shipping. One side was noticeably thinner and definitely not as pictured online. Both sides of the Celtic heart knot should be identical, but are not which I consider to be a factory defect. The inside of the ring under the heart was a bit rough too from insufficient polishing. Lastly, the bottom of the heart has a small opening as shown online, except on my ring it's almost completely absent. Overall it's still wearable, but I should have just returned it for a refund when I had the chance. My online order was from Jewlr.ca

Date of experience: September 9, 2020
Michigan
1 review
0 helpful votes
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Great experience! AAA+++
August 29, 2020

I had a great experience building the perfect promise ring on the easy to use Jewlr site.
Fast shipping for my customizable order.
I will go to Jewlr for my future needs.
Rose gold and diamonds... she absolutely loves the ring!
Thank you Jewlr

Date of experience: August 28, 2020
Illinois
1 review
0 helpful votes
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Great Service
August 28, 2020

I needed a repair on a ring purchased in 2018. When I called customer service I was pleasantly surprised at the help I received. My ring was repaired beautifully and is back on my finger. They are the best customer service that I have experienced in a long, long time.

Date of experience: August 28, 2020
Canada
1 review
1 helpful vote
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Cheap
September 30, 2020

The gift necklace was better quality than the name necklace. The chain will break in no time and the actual name is so flimsy it will bend easily. Very disappointed. This was a graduation gift for my granddaughter. I will return it.

Date of experience: August 26, 2020
New York
2 reviews
9 helpful votes
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Cheap junk
September 30, 2020

I got a monogrammed 14k gold disk. For over $300 I could have gotten better at Walmart. The bail is nonexistent and totally different than their photos. The chain would break just sneezing on it. I do not recommend this company.

Date of experience: August 20, 2020

From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.


jewlr.com
Founded in 2009
North York, Ontario, Canada
+100