James Free Jewelers Reviews Summary
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.
Instant Feedback
Super easy website!
Overall good experience
Love shopping here. Entire experience was great
My necklace is beautiful and exactly what i was looking for.
Slight delay due to ring not being in stock, but the delay was communicated with me properly.
Good business. Thanks
Worked with Molly, her attentiveness and service made it a pleasurable experience. There are plenty of stores to purchase from but Molly made the choice easy.
I was not notified of a stock out until 3 days after placing the order. Once I was notified I was offered a choice of solutions. I selected one and everything after that was excellent. It all happened as scheduled, the packages and their contents were all excellent.
Molly has been a big help
Can't say enough about how AWESOME the James Free Jewelers shopping experience has been. In the past couple of months I have purchased 4 pieces of Maria Tash jewelry all at 20% off! Aside from the discount shipping was super fast and customer service notified me they received my order and also when my order shipped. A couple of items were on back order; however, customer service contacted me promptly and asked if I wanted to wait or if I wanted to cancel my order. This company personalizes the shopping experience, rather than just getting a cold computer generated message saying on back order. Ms. Nichole Eicholtz contacted me regarding the back order. She was polite, professional and answered my questions. When I received my order I was pleasantly surprised to find a hand written note thanking me for my purchase! Again, what an Awesome company! Discount codes, plus great customer service... doesn't get any better than that! Will shop again for sure. Thank You James Free Jewelers!
Quick & easy peasy!
Thank you. Molly provided AMAZING customer service and communication. Very pleased with my purchase that was completed online without visiting store or seeing item in person. James Free Jewelers provided an excellent experience from start to finish. I hold them as a very reputable jeweler and will continue to be a patron because of the way I was treated and because of their superior sales team.
Easy and great experience!
The item I ordered was on backorder which I found out after purchasing (not thrilled), but customer service was helpful in general answering my many emails (I was in a time crunch)
N/A
Excelent
Easy and quick
Easy to shop.
Customer service was amazing. The communication was clear and fast. The item I ordered was back ordered, however, the communication behind it was super fast and clear. Thank you!
Great communication. I can't wait for my custom Roberto Coin diamond arrow beckons!
The customer service was amazing. The person I spoke with was so helpful and quick to respond. I had to change the ring size because I had ordered it too big, the sizing wasn't available at the time so I had to wait an extra week for them to receive the size I wanted. But it was totally worth the wait! The ring looks and fits amazing. Im definitely buying more jewelry from here!
From the business
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members