iTunes

Someone somehow got access to my account and purchased like 15 songs from the same album of some crappy electronic music. Basically just drained my gift card balance because I have no payment set up (thank God!) First guy I called on the support insisted that I made the purchase because it was showing up in my library. Then put me on hold forever and disconnected me. Second girl I talked to put the songs under a claim review but all the claims were denied. Why is it so hard to get Apple to recognize that I DID NOT BUY THAT MUSIC?! I literally have NEVER made a purchase on that account, and have had it for 10 years. Last purchase was for a free app in 2017. History alone should prove that I'm telling the truth. Never been so frustrated with a service.

Duplicate songs on different albums refuse to download and disappear from downloads. Refuse to download or disappear after re-downloading. Deleted albums do not show up on iTunes and cannot re-download. Several attempts by Apple Music have not rectified problem. Costing time and money. Cheaper buy cds.

My biggest issue with iTunes is this - my bank card has been hacked twice. Both times were after making purchases on iTunes. I will not purchase anything else from iTunes unless they can keep my PII safe. It is a pain in the rear to have to replace my card, delete all of my payment information and file a claim with the bank. ITunes, you need to step up and protect your customers better. Luckily my bank is awesome and has refunded my stolen money both times. BEWARE GIVING iTUNES YOUR PAYMENT INFO. Check your bank accounts for small charges you don't recognize. With my situation, it was.99$ here, 3.99$ there - easy to miss amounts. You may find yourself paying for someone else's subscriptions and music purchases. When and if my iPod stops working, I will not be purchasing another Apple product.

I have an IPhone and and have loved apple products for the most part but after I tunes removing the #1 song And Justice for all I will never buy another apple product again. Truely disgusted by the elite traitors in this country

I had Spotify because I added I tunes and at first I liked it so I became a member. And I regret it every since. I listen to songs I like and try to add them to my playlist and they don't add! I tune needs to fix's this or I'm going back to Spotify…

I discovered a music video, I'd purchased, missing from my Itunes library. When I enquired, to Itunes, on the missing track I was told that the content creater had removed the missing track from the platform and that I wasn't entitled to a refund. I was absolutely treated poorly by the customer service agents, one didn't even get back, and denied an alternative such as a free track or a refund. They have removed a music track from my library and didn't even have the decency to inform me that said track had been removed! Not even an apology. Absolutely disgusting attitude from Apple Itunes!

I just recently used itunes with a gift card they gave me. At first I though you had to have MAC products to play this music. Surprise you don't! So I got 9 songs to download. I have always been kinda wary about getting music from online. Bad experiences are to blame. But this was more convenient than I thought it would be and they had a very broad selection of music. Though I was not thrilled about the automatic tax deduction they took for each download, as this made it hard to gauge how much I could get. Also at times the site ran a little slow. But on the all I was pleased and will no doubt use it again in the future.

It's a great app to use to listen to your musical content but it has its down. One being that you can't watch the lyrics while listening to a song even though you used to be able to do so in Window Media Player and it was a nice plus. I would also be cool to add some music videos and such to make it more "spicy". It plays my songs great, but the updates happen way too often and I hate having to restart my computer every time. It's worth the use.

Had this twenty years. Saw microsoft manages it now. Not sure. The pc and television one was a mess! Was not worth using for me! I had to delete my account and use youtube

Mac and Apple both lack in so many things people seem to just overlook, iTunes is just the same. It's never worth the prices or so called '' freebies'' when they're just ripping everyone off. Suppose some people will be always content with it and apple users have to be content.