website thubmnail of iTunes
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1 review
1 helpful vote
Follow Richard S.
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The sole reason I bought an iPhone many generations ago was becasue of itunes functionality, now the only reason I'd consider an alternative would be because I've transitioned off itunes, I haven't made the break yet but I'm close. Everytime I sign in to itunes my library reverts to an old destination, I follow the apple "fix" but it doesn't stick, I've spent hours rebuilding this evening but know it will be temprorary, It would be faster if the "find other files" ever actually found anything else even in the same sub-folder - I don't know why they even offer the function - it never works, Two examples of a once good product now clearly managed by the D team. Sad really that apple clearly no longer care.

Date of experience: July 30, 2023
Minnesota
19 reviews
90 helpful votes
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Pop-Up Spammer
July 16, 2016

What else would you call it? I write classical music and do a number of other audio related work. ITunes is constantly popping up as a built-in facet of a Mac. They got rid of iMovie and made it impossible to get, also making it cost money. Yet they keep iTunes around like the spammy Nigerian scam repeatedly stuffing your computer with noise and getting in the way of real work. If I could I would delete iTunes- still working on how to do that.

Date of experience: July 16, 2016
California
7 reviews
11 helpful votes
Follow Gerhard R.
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Signed up to iTunes when I got my IPhone, bought music and other things.
Got e-mail the other day th as the I have to respond within 24hrs otherwise your account will be deleted. I don't check my emails everyday. Lost everything. Can't be retrieved.

Date of experience: January 12, 2016
Illinois
11 reviews
35 helpful votes
Follow John H.
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When I redeem movies on VUDU the process is easy and flawless. The movies are immediately available and stream without issue. Apple and Itunes are impossible. The movies are seen and then disappear. They work and then do not work. Customer service is a joke. I have stopped buying movies.

Date of experience: October 28, 2015
Illinois
6 reviews
24 helpful votes
Follow Nicole W.
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I was Itunes biggest fan. Then the price increased. Then came "The Cloud"... I lost all my music that I copied from CDs I purchased when I let my cloud subscription expire. When I renewed it, they couldn't locate my music... All those years of music gone. I don't have the CDs anymore to download them. There are great alternatives: Spotify. Pandora. And others where you pay a minimum monthly fee and you have access to all the music you want. The catch is - watch your data on your cell phone when streaming music!

Date of experience: December 28, 2015
Iowa
2 reviews
3 helpful votes
Follow Cole K.
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I have a large library,,,,, updated and lost 90 percent of my downloaded music,,, Apple Was trying to make dumb people pay for a service,,, iCloud,, that should be free,,,,,, you own your music,,, iTunes only holds your digital license,,,,, that is the iCloud in a nut shell, it was free before and now it is a service,,,, pay radio, pay t. V, pay for a service that has been free since iTunes started what a stupid way to boost stocks,,,, my suggestion is use other services and stop buying on iTunes.!

Date of experience: February 15, 2017
California
3 reviews
4 helpful votes
Follow Alyssa C.
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I can't believe how annoying and limited Itunes is. I got a new iPhone and as my Macbook was broken, I connected it with my boyfriends iTunes to put on some music. Now that I have a new Macbook, I can't connect the new iTunes with my phone because it's already connected to my boyfriends profile. Why? This is pointless, there are a couple workarounds, but as I'm not very computer savvy; I had no other option than to reset my phone. I HATE doing that. No fun iTunes! Make uploading music to devices easier. I'd love some easy drag&drop for a change, I don't really care about Playlists, buying music there, and whatever...

Date of experience: May 16, 2014
Tennessee
35 reviews
50 helpful votes
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FAKE OFFERS!
June 17, 2016

If you don't have Apple products, itunes will take your money and make you pay even if they offer 3 free months! AVOID AVOID AVOID if you don't have anything Mac! They offered 3 free months, and did not deliver!

Date of experience: June 17, 2016
Mississippi
21 reviews
130 helpful votes
Follow Kira S.
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It's a great app to use to listen to your musical content but it has its down. One being that you can't watch the lyrics while listening to a song even though you used to be able to do so in Window Media Player and it was a nice plus. I would also be cool to add some music videos and such to make it more "spicy". It plays my songs great, but the updates happen way too often and I hate having to restart my computer every time. It's worth the use.

Date of experience: August 28, 2016
Washington
67 reviews
1003 helpful votes
Follow Melinda L.
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Normally, I am quite satisfied with iTunes... but recently the site has been buggy. And I have a $75 gift card attached to my account... but I can't download anything... Their customer service is basically nonexistent. Also, if you download an album and hate it, I believe you should be able to return it. Audible.com lets you return virtual books, so why can't you return music files?

Date of experience: May 16, 2014
Oklahoma
8 reviews
12 helpful votes
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Selection
February 2, 2016

No matter what music you like you can find it on iTunes. I have really varied tastes but iTunes fits the bill. I get classical, blues, rock, alternative - whatever I want on iTunes. They generally have even hard to find albums and songs that were not available anywhere else. You can't go wrong with iTunes.

Date of experience: February 1, 2016
India
5 reviews
7 helpful votes
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In fact that's true
September 26, 2014

In fact that's true. It's not difficult to utilize and its extraordinary, iTunes is more than 11 years of age, and the dispatch of adaptation 11 today demonstrates that much has changed since 2001 – yet much has not. It has now got a quite enhanced new look, however under the cap, iTunes is still the same commonplace and highly acknowledged programming

Date of experience: September 26, 2014
Ireland
4 reviews
34 helpful votes
Follow Ashley W.
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I love iTunes and Apple for so many reasons. It is like a musical heaven for me. But I do have one small annoying complaint. I can't figure this out but for some reason I ended up with two accounts so now when I download it can be confusing. Especially with software updates. I think I need to figure out how to combine my accounts but despite this small problem I'm still happy to give iTunes 5 stars.

Date of experience: September 5, 2014
New York
55 reviews
175 helpful votes
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Love iTunes
September 28, 2015

Love iTunes. Pros the list of music is great. My only con is if you have songs by different performers they are all in a row and I can't. Move them to different arrangement and the editing the list is not easy for me.

Date of experience: September 28, 2015
California
2 reviews
16 helpful votes
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Thankful For Kindness
March 17, 2017

Last week, I ordered an app for my daughter's tablet, as it is her main outlet of fun being special needs. Well, for some reason I was charged and it wouldn't download correctly. SO I went to Apple Store a while's away. I brought tablet and daughter in tow, and showed them the situation involved. Thankfully I had backed up device to save things as I had to completely restore it and check if it would download. Well, after some time, it wouldn't. My child impatient and hungry, I was getting anxious. The kind Genius Bar staff, replaced the tablet, THEN downloaded the app for me for her to play and gave me some credit on my iTunes account for inconvenience. I almost cried in happiness. They followed my model of give something that won't cost anything to the company, but will go miles in returns. Thank you Apple.

Date of experience: March 16, 2017
Canada
2 reviews
9 helpful votes
Follow Kelly W.
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Pretty good
October 16, 2018

Cons:
Non-competitive pricing of ebooks and audiobooks
Full catalogue of media is not available to Canadian consumers
Too many individual apps on mobile and media devices such as iPhone and iPod (the store and each media type requires a different app to use).

Pros:
Excellent quality media
Music can be converted to mp3 format and works well on non-Apple products such as simple mp3 players
Exclusive content
Reasonable pricing on movies, shows and music
Easy redemption process for many BluRay movies that come with digital copies

Date of experience: October 13, 2018
Indiana
2 reviews
2 helpful votes
Follow Judi A.
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Apple could do better
January 12, 2016

I am an adamant apple user, but I don't like that app continually forces you to use apple music and it is frustrating that it also restricts the import of music from other sources. I buy occasionally from iTunes, but some of my old music does not have a source.

Too limiting!

Date of experience: January 11, 2016
Washington
3 reviews
0 helpful votes
Follow Christopher K.
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Not the cheapest but very reliable and secure, in my experience. ITunes continues to evolve. They need to leap a generation ahead, and for that I wish they would not hold back. They do too many incremental updates and upgrades. * Also they need to offer a lossless audio version for their music.

Date of experience: February 29, 2016
California
3 reviews
14 helpful votes
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ITunes Depindible
March 16, 2015

I have hooked uo with iTunes for over nine years. On two occasions downloads got lost in the shuffle,. It took a while to get things right. They have always had a decent selection. I like Southern Gospel.- a bit thin. All in all iTunes has been my go to source for music.

Date of experience: March 16, 2015
Florida
16 reviews
4 helpful votes
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Credit quickly
August 22, 2016

I've received some erroneous charges and they are always credited immediately. Customer service even personally emails you so you have a contact. Very thorough. If you want to purchase a subscription do it thru iTunes. Because if you ever want to cancel some of these companies are overseas and want you to write them to cancel. While they keep billing! Took it to iTunes and boom! It was cancelled immediately!

Date of experience: August 22, 2016

Overview

iTunes has a rating of 2.9 stars from 257 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iTunes most frequently mention and apple product. iTunes ranks 2nd among Downloads sites.

service
25
value
24
shipping
8
returns
12
quality
24