iTailorReviews 68

I Have made two purchases of trousers from iTailor so far and will be ordering some jeans next. Cannot speak highly enough of the service received. Quick delivery too.

Picking the right style and detail was simple due to iTailor's well designed website, which functions really well and allows changes to be made quickly and easily. Choosing the right fabric took me a while because there is so much choice, but the site saves your measurements so reordering was pretty quick.

I didn't necessarily expect to get a pair of very well made & perfectly fitting trousers online at a good price, but life is full of surprises!

I needed a suit made for my daughter's wedding so I bought the same fabric from the wedding hire shop as the Groom, Groom's father and best man would be wearing because I didn't wont to hire one, I got in touch with Bob Co-Owner of itailor and explained my problem he reinsurance me that it wouldn't be a problem and told me to send the fabric and my details and he would make the suit, the communications was great and I got my suit on the 20/08/18 only 4 weeks from ordering it and it was perfect in every way and it had all the extras I asked for and that is why Bob is a true Gentleman. I can't thank you enough Bob THANK YOU.

Kind Regards
Robert.

Suits were delivered on time and Bobs response to our customer service request was amazing. The inside of the suit is very slick and can be customized to your liking. We got it for our wedding and with the groomsmen located all over the world, it was great to get all the suits with matching colour and styles. Tip or advice to people getting suits: take measurements from your best fitting suit and use the video as a guideline. It can get a bit confusing and thats how the measurements are thrown off. Looking forward to getting more shirts and possibly suits in the future.

In the past month I've ordered about 1,500$ of items from iTailor. After reordering items for my son and father that we finally managed to get close to fitting them correctly (reordered -- I paid for it), my (I'm the groom in what is shaping up to be a disaster since I don't have clothes for it, by the way) clothes don't even come close to fitting me. Seriously, even the shirt that I added an inch to the chest measurement taken by their directions puckers and pulls across my chest and shows off my nipples as if I were going to tear it off and start pole dancing. The waistcoat fits me like a tube sock and the buttons are just starting to pull if I exhale and hold my breath in that exhaled position. If I breathe, I look like a burst bratwurst -- this after adding an inch to the chest measurement.

I've spent so much money ordering and reordering trying to get things that fit for my damn wedding, and nearly 1,500$ into this and I still don't have clothes for my wedding which is 21 days away.

I'm so unbelievably disgusted with this entire experience, and I still don't have clothes I can wear for my wedding. My SO is... well, let's say she's stressed. Who wouldn't be?

UPDATE 6-20-18

After posting the below review, I received both phone and email communications from Bob, the co-owner of the company. My Paypal payment was refunded in full, and Bob also offered to make up an entirely new suit, free of charge, as a show of goodwill. (It's unfortunate that it took my posting a poor review to get a response, but I can say fairly certainly that the owners really care about the image of the company, and in that interest, they will fix any problems that arise in ordering from them.)

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(prior review 6-19-18)

I ordered an iTailor suit for my upcoming wedding in hopes of having the same experience as so many others on these various review sites. I should have listened to my instincts: if it sounds too good to be true, it probably is.

I received my suit fairly promptly, and it was unacceptable right out of the box. As iTailor notes (DEEP into their terms & conditions), they add ~5 inches (!) to your jacket measurements so that you can just get it altered to fit (I'm a 41 chest and ordered as such--see the photos below). I wrote them to ask how to get my 80-euro alteration credit (and the swatch that I was promised would come with my order)--no reply.

Worse, the suit is nowhere near the color shown on the website. They will probably say it's a monitor issue, but it really is different enough to be a completely different product, and not what I ordered. (Photos below.)

After enough frustration and no reply, I wrote to ask for a refund. I got a response within 48 hours (hooray!) that they would be back to me within 24-48 hours (also hooray!) with a "fair and amicable solution".

After a week, I had not heard from them, and wrote again asking when I would hear. I still have not.

So in the end: I have a suit that is the wrong color, fitted in the jacket for someone twice my size, with shoulderpads (like, what?), and no alteration credit to get it fixed to, oh, I don't know, the measurements I ordered it in? And no word from this supposedly friendly company.

Don't waste your money.

My husband is a groomsman in an upcoming wedding. All of the groomsmen were instructed to order suits from this website. Very hesitant from the get go, we went through with the order per the groom's request. The suit came and let me just say, there is absolutely no way iTailor followed any of the measurements when making my husband's suit. Or any of the other groomsman's measurements for that matter. But I will only speak for my own experience. My husband's jacket is entirely too tight, the pants are too short, and pants also will not button up. I am certain if he sits down in the pants, he will split them right in two. We took the suit to a local tailor and they have done their best to fix this mess. I was told that the waist of the pants had ALREADY been completely let out as far as possible despite the fact that iTailor claims they leave room for any additional tailoring. Clearly they do not. Thankfully the local tailor was able to let the thighs out some and my husand can now manage to wear the pants but just long enough to get by for the wedding because they are still too tight for his comfort. It is a real shame that we have spent so much money on a "custom" suit that does not fit and will likely never be worn again. Stay away from this website. You will have much better outcomes going to Men's Warehouse and having actual professionals walk you through the process of buying a suit.

In addition to several shirts, I ordered two jackets, which ended up far too large. The reason was shared between iTailor and myself, since I added too much "air" to my measurements. After contacted Bob at iTailor, I made new measurements and the jackets were reproduced free of charge and sent me, - all within a weeks time. Really impessive. The new jackets fits perfectly. Top quality tailoring. Eventually an advice for new customers: Please follow the instruction measuring videos precisely.

I ordered a premium fabric tux for daughter's boyfriend. It was delivered right on schedule and fit him perfectly. The materials and workmanship are top-notch.

Update - As soon as I posted the below review, iTailor got in touch with me and offered to replace the shirt that did not fit free of charge and even to refund the $79.00 in addition. That is great customer service! I looked up their terms and conditions before posting my original review which are: "-Every product is 100% individually tailor-made and handmade according to the customer's preferences. Hence, we DO NOT accept returns for any reason except production error." There is nothing that I could find anywhere on their site before posting my review that made me think that I had any leverage, and so I thought I was just stuck with the too small shirt. Wow I have rarely been so happy to be wrong.

Luckily I started with just one shirt, because although I thought I followed the measurement directions to a T, my shirt overall is too snug and too short, So, I guess I'll look on the bright side and be glad I'm only out $79.00. Because it is custom made, there are no returns, and because it is too small vs too big, I can't even send it back to have it altered (not sure I would bother anyway). The material and workmanship look perfectly fine. I got exactly what I ordered as far as colors and the rest of the choices, but it doesn't fit. So lesson learned, I won't order custom (non-returnable) clothing on line again where perfect measurements are critical to success.

I have bought over 30 suits and countless French cuff shirts. Bob a co-owner and their entire support staff specifically including Richie, run a top notch operation. You get to chose your fabrics, pattern and then customized to your body measurements. The products are expertly done and shipped in superior packaging. This is hands down, bar none, the best bang for the buck for your shopping needs - iTailor.com gets a BRAVO ZULU from me. I will continue to shop here for life!

Ive been ordering shirts since 2015 and they are just wonderful! The fit is perfect, the quality of the fabric excellent, and there are so many options to choose from you will enjoy yourself in the design, from colors to buttons to all kinds of inserts. Also the prices are the lowest youll find anywhere. All my friends tell me how great my iTailor shirts look and feel! They also have the best customer service of all, I asked for a modification after having placed an order and they immediately adjusted the measurements without any extra expense. I am extremely pleased with iTailor and look forward to ordering many more items in the future!

Was`so excited to work with this company however they ruined my a big part of my wedding day. Ordered suits from them and they were delivered in incorrect sizes. Took items to a tailor who measured them to verify the company had sent us the wrong size. Thought the company was fixing the issue because they promised the correct sizes would be shipped out in time for the wedding. Never got a shipping confirmation after the re-order and emailed to inquire. Shipping label finally sent and it was set for the day after my wedding. Even called the shipping company to see if there was anything they could do and they said there was nothing. Now i'm left with 3 of my groomsmen unable to dress for my special day. I will never recommend to anyone who wants this for their wedding unless you want to spend the days beforehand in tears.

Though it was extremely stressful they did everything they could to ensure we got the suits which is why I'm changing the review. Great customer service and we received everything the day before the wedding.