iTailorReviews 68

I ordered myself a nice great 3 piece for the wedding of a friend. The jacket and the vest were a perfect fit, while the pants were to tight. I contactet the CEO Bob Chawla and within a week he sent me a perfect fitting pant.

I will order again.
Great products and great service!

Best customer service, great quality and value for money
Congratulations to Mr Bob, he displayed excellent customer service and did his very best to alter my suits and shirts... now they fit perfectly.
Itailor made such an effort to correct a sizing mistake (my measurement mistake) that have my loyalty as a customer.
The shirts' fabric feel really nice, the jeans are super comfortable.
I can't wait to order again

My four groomsman and myself all ordered suits from Itailor with all of us having measurements off on our suits and it being too tight to move our arms or sit down in some of the suits. Quite unhappy with the end result of how they turned out...
Update: in contact with owner and getting new suit pieces.

I ordered my suit February 2 in hopes to get it early for my buddy's Wedding. I went to a seamstress and got measured correctly then proceeded to order "the black" suit for 390$ cad. I double checked all my measurements by following the videos and made any small adjustments or differences. Once I received the suit today I tried it on and the shoulders were too small, the length was too small and the material felt like something from H&M. This suit felt as if I would've bought it from a cheap consignment store. For 390$ I might as well go buy a Hugo boss suit jacket. I am extremely disappointed and now have to spend hundreds of dollars and an expensive suit that feels cheap, just for the wedding. Would not recommend.

They are very accommodating, I wanted big lapels, and they were able to deliver. They also said they can do double breated waistcoats and suspender buttons along request, I thinky he should add these options to began with, and while I would also like the option to go full canvas with the jacket, they are a great store.

The fabrics and construction of the garments I ordered were of impeccable quality. That is indisputable. However, if you are athletic, muscular or have any unconventional dimension then I highly suggest not going with this vendor or the other large supposedly custom online tailor. I had to constantly repeat my exact measurements, but they were not adhered to. After stating difficulties with the first garment, they were kind enough to reconstruct it. The second garment still has some of the same difficulties as the first. Now, he has refused to even respond to my follow-up emails. If you can buy off the rack and your dimensions are pretty standard, then you can get a very well made garment here for an affordable price no doubt. If you really need something custom because your dimensions are slightly off the norm, which is why I came to this site in the first damn place, I'd advise you to just pony up and get a local tailor because for some reason "truly custom" must have different meanings to different people.
Best of luck to you all.

Newest update:
Received suit and it fits much better than the first and is better material, looks like what I originally thought for this suit. Thank you so much for all your help.
This is an update on the suit buying experience, the co-owner contacted me and said the would resize and try again free of charge and get a suit to me ASAP, have bumped up my review to 3 stars until I receive said suit as promised. But he did apologize and was very mindful of keeping the customer happy, once I receive the new suit I will update this post.
Past review:
Ordered a lower end suit from this company for a wedding, thought that it would be nice to have a custom fit suit for once, no thank you. What I received, I would have been better off to get some hand me downs from the goodwill. I measured myself the way described in the instructions, got my suit in and tried it on, not even close. The waist was the closest thing to my size and was still a size to big. The pants were too short and you couldn't walk without the backside being very uncomfortable. I ordered a standard pant leg, I guess standard is now very, very oversized. I normally can't get my legs in slim but slims would probably fit much better. The jacket had some of the same issues. Emailed the company and they wanted pictures to prove what I said, so I put suit on and sent in pictures. Now we want 47 more pictures with measurements and also sized with another suit I wear. Okay, I started sending in an email and just said forget it it wasn't worth the time for nothing. Their response, well it isn't a production issue so we will give you 50% off you next suit and try again... ha no I think not. My tailor said there was no way this suit was made to my specs. But it's fine, I have heard good things about their shirts and pants but I don't think I will risk it.

I ordered my husband's suit for our wedding from this company and the jacket had been made in the wrong size. After contacting customer service I was connected with who I believe to be the owner or at least a manager. Danny worked with me through text and phone calls untill everything was sorted out. 4 months later one of our groomsmen had a problem with the size of his pants. I still had Danny's number in my phone and directly contacted him. He was able to fix this second issue and have the new pants sent 2 weeks before my wedding. I will absolutely recommend this company to anyone. The customer service is absolutely amazing and I am greatful the effort they made to make my wedding a success!

UPDATE: Owner, Bob, emailed and personally called to rectify this situation. He has been gracious and attentive to make things right. Reportedly, the representative, Parveen, originally handling my problem did not follow company protocol. Bob sent swatches for examination of fabrics promising to make a new suit according to my specifications. In the final analysis, personnel can make mistakes causing problems for customers, but when owners and responsible administrators are alert and involved, results can be positive for everyone. I have changed my rating from 2 to 5 stars because of Bob's intervention and my previous years of satisfaction with iTailor.com.

Needed some jeans with a slight flare and a 35" leg - couldn't get what I wanted in the right style until I found iTailor, who did them for me exactly as I wanted. Given the chance to design my own jeans I went for very basic and they look really smart. But the best thing is the fit, which is the best ever for any jeans I've had before due to me being able to provide exact measurements and iTailor making the jeans to these measurements.

I ordered the wrong style - straight leg by mistake - but I emailed and they changed it for me. Can't complain at all about the service, nor anything else.

Had an issue with the size as it was the first time Ieasure myself
The tailor liaised with me to ensure we get the measurements right and I had the other shirt with the right measurements and it was delivered promptly
My advice: give it an extra 2 cms when you measure the chest (under the armpits) to allow ease of movement, otherwise it's going to catch you under your armpit area and it won't be comfortable
So just be careful with measurements and if in any doubt, contact them first
Thanks