INYOPools.com Reviews Summary
INYOPools.com has a rating of 3.1 stars from 413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 4th among Swimming Pool sites.
Shipment arrived promptly and in great condition.
It will take me a few weeks before I have the right weather to install liner.
But looks good quality from what I can see in the box.
I'm more than happy with the service and quality of the products I received.
Parts arrived much quicker than expected for standard d ground shipping. Swap out repairs were a breeze.
Easy to find the right motor at a decent price fast delivery, got it before scheduled date! Great service.
While I am happy with my purchase I had concerns with the delivery process. In writing it states someone needs to be present for delivery to ensure items are in undamaged condition. This is the only way any type of return would be accepted if there were any issues.
I went out of my way to be sure someone would be available on delivery date. Then I received an email from shipping company stating they were coming a day earlier and nobody needed to be present. I tried to notify them that this wasn't the agreed plan. Nobody responded. The pool wall did arrive early. Thankfully it was in excellent condition. However, the terms need to be clarified before such return policies are implemented. It's not fair to the customer if there is zero communication between the company, shipping and customer.
I needed to replace some older pump parts but wasn't sure if I was selecting the right part numbers. I asked the question and got a quick response. I put my order in and within a few days had my parts.
The purchasing process and the selection was great the delivery however fell a little short of what was promised. My pool heater was delivered without prior notification, I was given a call literally by the driver when he arrived at my home and no one was there, when I returned his call ten minutes later he said he had already left. Fortunately I was able to convince him to come back and had my neighbor receive the package.
Great website, live chat, easy to order, tracking & delivery info
Prompt email response to my question about an outdated part number. Thanks again!
Needed a pool heater part and it was very easy to place the order. Received the order quickly. Thank you for great service.
Pump and chlorinator seals arrived earlier than expected. The website was great to find parts for the chlorinator and determine the correct motor. Chat helped as well with the motor.
I order a valve(that I later saw on Amazon for half the price) and designated my street address that I have been at for 3 yrears. It was sent to my old address 40 miles away. I never gave them that address and when I called they said they couldn't do anything about it because I ordered it online. Didn't understand why that made a difference. After it was delivered to the house I preciously had sold, I had to drive the 40 miles...total 80...to retrieve the part. Never again!
Easy to order, excellent, fit on the replacement of a new motor for my super pump with new gaskets and seals
I ordered it and received it in a timely fashion, the product is very nice and fits well
Great and quick response to inquiry, purchase, and shipping of product.
Good selection of pool parts. My order was processed and shipped quickly. Very satisfied.
Product was exactly as described, arrived on time and was easy to install
Opened box to find that the spring- loaded piece on the handle had fallen off with the spring. This was why I purchased a new one. I had no choice but to try and make it work. I would like to get an exchange for one that is all together.
Ordered heater got it within the week great condition.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members