Intelius

INTELIUS uses 'trickery' in their people background search - Reviews were pretty good for Intelius so I gave them a shot at a quick address background check. I put in my credit card number and other related info and clicked 'continue' and the next page in BIG letters at the top said in bold, Thank You your order has been successfully completed. Now the rest of the page below is total advertising and you have to figure out what to click or you will be charged by the advertiser '24Protect Plus, $19.95 a month. The link you want to click on is small and indescreet in the lower left and very decieving. WATCH OUT FOR IT... Intelius is aiding in the deciet of its customers.

Thank you so much for your help on this matter. Thank you also for assisting me in determining it was a scam attempt. Thanks for all you do to help others too.

I will admit that the Intelius website is fairly tricky. If you plan to use their paid services I would advise you to be observant, cautious and to male sure you read the fine print. The next sketchy thing that this website does is they try to target your wallet. What I found was that regardless of what I clicked on, for example, it always triggered an offer for paid services even if I was purposely trying to avoid any sort of paid services. Another example is, I needed to do a reverse phone number search for a number that continually called and texted me. Yes, you need to create a login username and password to use paid services, so I literally only paid less than $1 for one reverse phone number search. I was disappointed when the results of that search were absolutely zero results. Later, like a couple days later, I got an email from them saying that yes their were no search results for the number and they were refunding my money. At that point I decided it would be a good idea to contact them to make sure and verify that I had not signed up for any service that would bill my card on file. I even made them delete my payment method on file with them.Then, 9 whole days passed by and BOOM a $39.48 charge popped up on my PayPal account! WHAT! Oh no they didn't! Obviously, I called immediately. This is where I was definitely impressed! The kind, polite and courteous woman I spoke with listened to what I had to say and quickly responded with an apology and offer to be refunded right then and there. She assured me that, if I wanted, she would delete my account. Which of course I did. And even then she offered me to use their paid services for 30 days free of charge for the inconvenience. Very impressed with the customer service and support she provided me. That much I definitely appreciate!

I had a subscription issue and he took care of it. His friendly manner was contagious. A real ambassador for your company

Customer service isn't bad. Quick and easy. Needed to do one search. Got some info and that was it lol.

Knowledgeable, polite and succinct. Solved problem quickly and efficiently. Problem not only corrected but resulted in a less expensive plan!

I have been looking for my long lost cousin for a very long time and your company helped me find her. Thank You

In got my refund which I appreciate customer service is well understanding canceled my subscription with no problem

I purchased a background report and saw the fine print that in buying it you would be automatically enrolled in their monthly subscription. (Which is possibly the stupidest subscription. Who would need tons of background reports per month? If you're a legitimate company you sure as hell wouldn't be using this inaccurate crap.) I figured, "No matter, I will purchase my report and promptly unsubscribe." So I did just that. I received an email confirming that "no further charges" would be issued. I wish I could post the email to show you how clear this was! NO CHARGES would be made past the specified date, 11/2/2015.

Then same as reported before (wish I saw these before buying!) a nice little amount was taken out of my account on 11/9/2016. Fabulous. So, I gave the lovely company a call.

Not only was the report inaccurate (I know because I ran it on myself) and not only were they dipping into my account when they specifically said they would stop further charges, but the customer service was horrible! She was downright rude!

I went into the call thinking they were still a legitimate company so I explained the scenario thinking that they would apologize and refund me that amount. She asked for my info, and when I took longer than three second to find the card I used she blurted out "If you can't find it, you can just call us back when you do". Um, lady, it's in my hand. I walked eight feet to retrieve it, calm down. Of course you will have rude service when you get rude customers calling you and why would only rude customers call a company? Because the company is wronging it's customers. So she created a rude customer out of me. After she explained that there is a charge if you cancel too early (and if you cancel too late you pay the next months subscription fee remember) I realized it was quite a nice little scam they have going. I will cancel my card if they continue to charge it.

In short. Stay away! DO NOT purchase anything from them and I hope to see the company disappear soon.

The person who attended me was great. She met my needs and exceeded my expectations! Wonderful and magic worker!

I found out who called who the phone number was I had to hang up call let me know who called where they lived and everything

Worked great and the customer service is awesome incase you have any problems! Definitely would use this again(: