Intelius

We have been getting charged for over 9 months by intelius for charges they cannot even locate. I have called them every month for the past 9 months and each time they tell me they will escalate the matter and it never gets solved, i do not have an account with them and they couldn't even locate my account, they owe me around 300$ but they keep telling me they don't see where I'm getting these charges from even though i sent statements and gave them my card number to look for the charges THEY made to my card. I ended up having to turn my card off and order a new one since the mater was never resolved, very inconvenient and very unprofessional, i am convinced this website is a scam and somehow stole my card info! DO NOT DO BUSINESS WITH THEM THEY WILL STEAL YOUR MONEY AND YOULL NEVER GET IT BACK! If i could give a -5 star review I would!

It could not find the phone numbers I was after, to stop the scammers from ruining me financially and that was the only reason I used the service, so scale of 1-10 I wouldn't give it the privilege of a 1 I want to give it a 0 but it didn't have that.But it was some what easy to cancel my subscription.
And I don't remember the exact date to answer the question of date of experience.

Checked 2 known numbers and got completely wrong details of this people 😢😬 no idea which database they connect to if at all 😬

You want a review from me after charging me $27. A month for the past year for merely INQUIRING about one person for 20 minutes! I cancelled immediately and my checking acct. Is overdrawn because of these automated charges! I have stage IV cancer and 28 other serious illnesses. Please CREDIT my checking acct. For ALL of these charges for the past year. I cant afford the basics of eggs, milk, butter and bread because of these charges. HELP

I spent roughly $35 unlocking everything just to see how accurate it is. I'm here to tell you it's not accurate whatsoever. I first off ran a check on myself, didn't have my correct address nor my phone number (my phone number was listed to multiple other people along with the additional lines in my service) which I've had for well over a year. Improper relatives as well as associates (I didn't know half the people). Didn't display any special licenses I hold either no properties I own or have owned for years.
I ran searches on multiple other people I know as well and their info was wrong as well, especially when it came to the court records. Social media was outdated as well. Definitely will not be renewing this subscription..

Whenever Intelius makes an error in subscription services, they correct it immediately and with a generous attitude. I really appreciated the courteous and effective manner in which your representative handled the issue.

I just wanted to look up a phone number, like old-school White Pages. Intelius was silly -- pretended to be taking several minutes to gather info, which probably took only 1-2 seconds to retrieve, then asking for money for the "comprehensive report." Just silly.

I was angry because I was charged a fee without consent also this felt like catfishing because it kept wanting more money, so deceiving. I canceled after an hour and it was surprisingly extremely easy. I called and it was canceled. The next day I received call from a kind person who wanted to discuss my review so I told him about my experience and was shocked when he not only refunded the 3.99 Not approved by me but the whole fee 29.00. Wow! That is honest. So I do recommend this service wholeheartedly. I do wish There were more information available for me though but I didn't keep paying more fees as it went deeper. I didn't lose any money so I am very grateful.

1) Sign up process tiresome. Too many interruptions of Intelius warning how much info we would find. Etc etc.
2)Website poor. Kept taking me back to payment page after already paid. Some pages said: you may close" But no way to close it except exiting the site. Also notice blocks would pop up and block the keyboard I was trying to use.
3)First told me there was an Error. Over and over again. Tried next day. Same error notice. Had to call for help. Turned out that meant there was nothing found. I should not have had to call to find that out.
4) Good news. Customer service rep was great. And the 2 numbers that were real provided me lots of information.

I've only used this service to lookup one business. Other than a first name and phone number with voice-mail (which i already had), there was no additional information available. The Intelius Customer Service rep was pleasant and helpful when I called to cancel my account to avoid further charges.

Good evening. My name is Lloyd and I just wanted to take a moment of your time to express the great experience we had a moment ago speaking with Nikkole. Let me begin by saying that both of us are completely ignorant as to how your process of gathering and filtering all of the available information out there and narrowing it down to one single person is mind boggling. (yes, I'm old) I found myself in a situation where I needed specifics regarding my sisters affairs and some of her friends that I've never met to inform them of her passing. Some of the reports I got back I knew were bogus and some seemed just wrong. Then Nikkole answered our phone call and our questions. She was so helpful it's silly. Almost as silly as some of our questions. She was super patient and so very friendly. I just wanted to share that there are people that appreciate service of that quality and wanted to praise it. Thanks again and have a wonderful day.

My personal experience with Intelius is completely at variance with all these poor ratings. Intelius is an information search company, and they're the best, period. Perhaps equally important, they have integrity. There was a small automated-payment misunderstanding, and they returned my money with no hassle. I think this kind of honesty is esp. Important in an area like this. Nobody can work miracles, but if the information is there, these people will have it. Five stars, definitely!

I did not intend to sign up for monthly account and billing. I didn't notice until after I had been billed for 3 months. I called and got through to customer service immediately. And then received a full refund for all 3 months that posted within minutes. No drama. Very impressive.

After reading glowing reviews (?) I decided to try the service (to find out more) which was discounted from the normal $49 to $39 only to find out that once you give credit card info, you have signed up for a monthly account which costs an additional $7.95 to cancel. Not happy, especially since the report had nothing more than what I had found already thru the free sites. I found out nothing more after paying for the service. Yes, I'm a sucker, less the $50.

I have used the services of Intelius to dig up some data for the sake of promotion of my business and to my surprise, the entire experience went very well. I don't know why people have given negative ratings and reviews to Intelius on petty issues that also happen with other service providers and come under the category of technical issues for which you can't blame a service provider. Of course, I came across some issues as well during the process of getting desired details however, those issues were not worth noticing and the technicians and support staff from Intelius were courteous enough to help me out and resolve my issues. I am definitely going to get the services of Intelius if such requirements for my business rise again because as a business person I know how difficult it is to find a reliable vendor that is capable of providing quality services with a minimum of issues.

I needed to locate an old friend and could not find them on social media. I was referred by someone to use Intelius to begin a search, and I found it to be very useful, I was successful to find who I was looking for, thank you. In addition to that search, I also searched myself and was impressed, if not taken aback, to see what information there was about me in this database. It has a lot of good information to explore, if you need it, may incur an additional charge where necessary, but in the end it could be worth it if you have no other associates or options from which to get your information. Will use again in the future.