I wrote this already. The 2 ladies at Intelius did a great job getting me hooked-up, but signing up should be way easier on your website. It only took a dumb phone, laptop and baby tablet to get the job done and a good - plus hour at that. Since I can't do the following pictures, my e-mail is *******@yahoo.com - just so you know it is me writing this.
Dear Intelius,
I had occasion today to chat with Adam on your help line. He was good at his job. I am old. Computers are not my strong suit. Adam walked me through the process of getting into your system and getting the information I needed.
Thank you for having a responsive person like Adam on your team and thank you for having your response people here in the United States.
Warm regards,
Richard Hild
Port Townsend, WA
Hello Richard,
Thank your for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Adam! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
If you are trying to find someone's address, you can forget about this site. The information they provide you, which costs a fee, does not include apartment numbers. In large cities the information is therefore useless. They do provide phone numbers, but then you can get that info from the phone company.
I looked up my own unpublished telephone number.
The site posts all sorts of seemingly important "we're looking a this and that" pages, with statements indicating what it will show needs to remain for private, for my use only bullcrap.
But in the end all it told me was the county the area code is registered to...
No Kidding, you don't need to pay any money and sit for 5 minutes waiting while this dumb site to make useless webpages, with no pertinent information.
Hello Dave,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.
Thank you
I would give a three star because the results told only first name but not the last name. So. This helps a little. The results did not provide the address. The also provide the location of the phone number. This is how Intelius works for me for finding a phone number. First, type the whole phone number including the areacode. Secondly, pay for fee either with a credit card or debit card. Thirdly, wait until you receive an email from them. They will email you whether not they find it. Fifth, view the results. Good luck. It depends what phone number you are searching. Some numbers are more private than others. Last but not least, do not use Spokeo and peoplesmart=scam.
I like the fact that I can look up numbers of someone that keeps calling even when told to stop calling me. The amount that they tell you it will cost to look up a phone number. Once you setup an account you have to pay the. 95 cents to look at the number. Then you have to pay $3.99 for that information. It's kind of a bait and switch. Why not just say the total amount that it will cost. $4.94. It's a big push to sell you monthly plans. I only needed 1 phone number to be looked up. I like the ease, that I can search a phone number and find out who is calling me from my recliner at home!
Hello Joanne,
We appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. However, we love that you enjoyed the ease in which you could lookup numbers from your recliner!
Thank you
Everything they do - you can see in the source code. It's all a marketing game to make it appear like they are "searching the internet" and "downloading all the data" when that's just a sales presentation to get you to purchase - they have the info already in their database. They need to create the illusion and the shenanigans to get you to buy into it.
Hello John,
Thank you for taking the time to leave us with your feedback. We are constantly looking for new ways and ideas to benefit the experience of our customers, and appreciate your suggestions.
Thank you
I am an attorney that has used Intelius to locate relatives for probate/real estate purposes. I can't say that I have been able to find everyone I needed to find but Intelius was always the first place I went to get a good start.
Hello Larry,
Thank you for taking the time to leave us with your feedback. We are delighted to see that, overall, you have enjoyed your experiences with us and have been able to locate those you need to! We look forward to continuing to assist you in the future:)
Thank you,
Intelius Support
Excellent customer services. I was able to have my request granted also was given information to help me further my research into my family tree.
Thank you!
Hello Amy,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
Fought tooth and nail to keep your refund The second much higher charge for a service that I didn't use, going to their customer service, PayPal, my bank, and these fellas took the money and run. Make sure not to use this service at all, but if you do, make sure you cancel the """subscription""" after you use the $1 search, otherwise you're not going to have a fun time getting your refund. All in all, didn't help with my dispute, fought my bank and PayPal mercilessly to keep the money and left me with the bill!
Dishonest, stressful, and shady.- the Intelius way!
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, if there's anything we can do to improve your experience.
So many people getting conned with their "" scrupulous"" billing agreement. Youd figure if so many people report issues on getting billed and not seeing the "" scrupulous"" fineprint. 12 days in and no resolution for refund. They contested my paypal refund. Careful with this headache of a company
After I paid my account got locked and I was not able to access the website. Tried to reset the password and it does not work. I have not been able to log in again since I paid.
Intelius customer service is apparently only available by phone but i was not able to reach them on Friday afternoon...they are closed all weekend and apparently need to wait until Monday
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at 1 (888) 445-2727 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays), or email us at support@mailer.intelius.com, and we will try to make this right.
This was not accurate, I use my own cell number to test this. Intelius said I was tracking a land line and supposedly It belongs to woman which I am not I'm a 47 year old male. Do not waste your time and money..
Hello Ivan,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at 1 (888) 445-2727, or email us at support@mailer.intelius.com, and we will try to make this right.
Thank you
I'm trying to use the online peopleconnect process to remove my data, but something about it is broken and it doesn't work. Strike one against them. Okay, so then I email them, and they take three days to respond. Strike two. And when they finally respond, they give me the runaround and waste my time acting like they can't find the totally obvious records with my data. I'm the only one in the entire world with my name and I send them a link that points them straight to my data. Strike three.
Stay away from this shady, privacy-invading, incompetent company. Don't ever buy a report from them. And if you need to remove your data, don't give up, and don't let them get away with this.
Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at 1 (888) 445-2727 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays), or email us at support@mailer.intelius.com, and we will try to make this right.
Thank you
They hook you with a cheap offer and then refuse to cancel your subscription. You're better off lighting your money on fire. Avoid them like the scammers they are.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.
Thank you
I thought I was paying a one-time charge of $19.95 to get background info on a person. Instead I subscribed to an identity protection package that I did not want or need! This site is very deceiving, but the worst thing is, they will NOT refund any of the money for your monthly "subscription" to something you don't even know about. Don't ever give your credit card number to Intelius!
Somehow my 85-year-old mother with dementia got signed up for this service. I am her legal power of attorney. I called to cancel this service. I could not understand the customer service rep. Maybe in India?! I really don't know. All I know is that he was rude, unsympathetic to my situation and wanted a written letter with a copy of the P. O. A. REALLY! Can you make my already complicated life any worse?! Don't use this company, they don't care!
I purchased an unlimited profile reports package from Intelius for $26.50 a month, along with two additional side packages for unlimited email and phone reports for $5.32 each. Three months in I'm getting NSF and overdraft fees charged to my account. They billed for what I purchased, and additionally three separate charges of $26.50 for State sales tax, city sales tax, and county sales tax. According to their terms of service they bill taxes according to the location you reside in. In Texas that's no more than 8.25 %. 6.25% for state, and city and county the remainder up to 8.25%. So I got 4 charges of $26.5, plus my two ad ons.
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727 or email us at support@mailer.intelius.com so we can make this right.
Thank you
I needed to use your service for a onetime fee of 4 dollars, a couple of days later you all tried to bill my bank card for 37 dollars, which was declined. I feel this was inappropriate as I never signed up to have membership, actually this feels like a dishonest business practice and I am very displeased. I have blocked any future charges from Intellius with my bank. Thanks for trying to rip me off...
Hello Michael,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.
Thank you
intelius.com review: Deceiving advertising, It Sucks you in claiming free.
I spend all that time as they ask additional questions, searches federal, state and local
And having you sign several times as to the confidentiality and limited use of the results.
Then WOW! The charge at the end of 5-10 minutes of my time.
Hello Barbara,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website.
Thank you
I was overcharged and called to let someone know about it and was able to speak with a Bobbie Joe who was very helpful and willing to do her best to help me get my money refunded back. I really appreciate her help in the matter.
Hello George,
Thank you for taking the time to leave us with your feedback. We are sorry that you were overcharged, but so happy that it was resolved! I will pass along your kind words to Bobbie Joe and their team. We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
Intelius has a rating of 2.1 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Intelius most frequently mention credit card and background check. Intelius ranks 116th among People Search sites.
Hello Cheryl,
Thank you for taking the time to leave us with your feedback. We are delighted to know that you enjoyed your experience with us, as well as with 2 of the women on our dedicated Customer Care Team, and we look forward to continuing to assist you in the future!
Thank you,
Intelius Support