Instant-Gaming

"Instant Gaming" is the worst store I have ever seen!
They invent rules on the go, which are not written anywhere on the site! They can refuse service to you on their own initiative and block your account! If you were sold non-working code, then get ready to be ignored!
Customers are not respected here! With such an attitude towards their customers, you should not open online stores at all!

So, first time user of the site. First off it wants all of my address details for a digital code. Erm no. You have no need of that.

Then I purchase a game, and having already read of possible credit card fraud from them, decide to use paypal. Apparently that requires a code to be sent to my mobile number. So they do. And it rings me from an unknown number; instead of the usual text. I input the code, this now lets me use paypal. So I do. And Instant gaming rejects my payment. Why? I don't know. However having then read these reviews (which I wish I'd read before signing up) means I am not going to try again. There is something very dodgy about all this.

Stay away,

If i could give zero starts I would.They took my money instantly yet I don't have a code to my game.They haven't replied to any of my emails or tickets (way to communicate) and they ask you to take a picture of your license I should've know they were a scam I will never use instant gaming again.

Bought a key for a game that is not finished nor according to the description, they still refuse to refund.
Sad they chose to take this stand instead of protecting their customers and make sellers responsible..

Really helpful support staff and they're always willing to support and help in any way possible. Their system is fast and to the point so you don't waste time through a bunch of screens. Though I'd really appreciate a feature where they include the price + the tax rate of the area you're buying the product in so customers know just how much they're going to spend before the checkout screen.

I bought a game that they claimed was worldwide and turns out it's not. I contacted their support and they gave me steps to deal with the issue. I come back with screenshots from Steam themselves proving I did not activate the code and yet they still refuse to give me a refund. Scam site, do not buy.

I just purchased a game and they asked for my phone number to give a code through.

The code worked and around 5 minutes later, someone started accessing my smartphone and going through my apps. I turned my phone off, around 10 minutes later turned it on again and within around 2 minutes, someone again accessing my phone.

I am in the process of immediately changing my phone number, however it is difficult as I am currently looking for another job so potential lost opportunities there.

I thought it was too good to be true regarding prices, and it was. If you want to purchase from them, do so but don't give them your phone number, or address, or any personal information.

Sigh.

Selling used online codes, I contacted them when I tried to redeem my code and it said it had already been used and they won't help me said I need to contact psn. Please don't waste your money I've just lost money and now have an anger teenager as he can't get online.

If you are a couple wanting to play a game together and have joint accounts. This is not for you. They declined for "security reasons" because they wanted to know why he had purchased 2 games. Which I understand. So we explained and they still declined. So I made 2nd set up everything in my name verified with my photo ID his name no were on 2nd set up and still got declined for same reason. "Security reasons". Both accounts was deducted the money, with 5-7 day refund. So its just too much of a hassle to deal with them considering what you got to do to prove it IS in fact YOU anyways. So our money will go else were. Their loss, someone Else's gain.

This company is a fraud. They make you jump through hoops to place an order. They asked for a picture of a photo ID and state that everything can be blocked except your first name, last name, and the writing IG or Instant Gaming. I did that and they did not accept it and wouldn't tell me why. After their website not accepting my first two credit cards, customer service taking 10 hours to respond, and then denying my picture which followed there rules to a T, I've obviously had enough with these bozos. It is hilarious and ironic that they call themselves instant gaming- even if they had been competent enough to accept my business, it would have been at least 10 hours between purchase time and customer service accepting my ID. Not instant, prices are a lie, would NOT give them a picture of my ID without extra data blocked out because they are not trustworthy. I strongly suggest avoiding this company like the plague.

After purchasing an item I was told to verify myself.
The instructions given and photo examples were available and I had proceeded to do so.

The rep answered and said that this is not acceptable and that you can send a photo and blur some parts (very vague and not clear what can and cannot be blurred)

Send a second time and was told that you cannot blur this part of the ID, which was not told in the first message.

Asked rep to confirm what can and cannot be blurred.
Waited for a reply and was told to blur anything except the name.

Tried again the third time and was told the transaction was cancelled for "security" reasons.

Very poor customer service and would not recommend.
The price of the game may entice you but the customer service will break the sale.
Stick with Steam at least you'll be treated more fairly with their customer service.

+ good prices

- Needed photo proof to buy: this requirement was not clear at outset of transaction. I had paid BEFORE this reqiurement was disclosed.
- taxes not included in quoted price. Might be common in other countries but considered a suspect practice where i love. Meant i paid more than i would have if I had chosen another site that were more transparent