website thubmnail of IMVU
How would you rate IMVU?
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California
1 review
8 helpful votes
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Disabled Account
March 22, 2021

Hello, I'm here to inform people who are questioning getting the app TO NOT GET IT! My account was disabled for no reason! I spent my actual hard-earned money and they refuse to give me my account back.

Date of experience: March 22, 2021
Australia
1 review
367 helpful votes
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This site has a history of disabling users after they have spent a lot of money just so they can make the same person spend again, just read all the complaints here and on BBB

http://www.consumeraffairs.com/online/imvu.html

Terrible site just go to 2nd life do not waste your time or money on imvu

Date of experience: October 24, 2013
Iowa
1 review
337 helpful votes
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Laggy piece of crap run by neurotic prudes that sell the service with romantic beach scenes then try and sell you poses where your hips cant even touch! This is NOT a site for adults with cash to spend anymore. Its become a site for kids with inattentive parents.

Ive been on imvu for six years and Ive watched it drop from a promising new site to an incredibly mismanaged nightmare of Stazi informing tactics and greedy over priced "features" that are nothing more than pure lies.

Date of experience: November 21, 2014
Arkansas
1 review
80 helpful votes
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Garbage $#*! game
April 15, 2019

This game is actually a representation of how a $#*!ty game should be. At first when I played this game i thought it was pretty cool becaue it had cute clothes etc and they give at least 4000 free credits, but the moment you run out of credits and try to earn more it is a huge pain in the $#*!, they make you do a million surveys for almost 40 mins just to give you 10 credits when it says your supposed to get 1000. And dont even get me started on how weird and rude the people are on this game, your just gonna have to play it for yourself because I am not about write about that $#*!. And the graphics are trash, the maps are ugly and its just a retarted game overall.

Date of experience: April 15, 2019
Australia
1 review
1 helpful vote
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An utterly dishonest company, thieves would be a better word for them actually. They charge you a premium for PA, which allows you to be 'lewd' but you want to hear a good joke? Every penis is flaccid and useless, can you even imagine the thinking that goes into a decision like that? This is deeply fraudulent and they have not even replied let alone given me a refund, this company and everyone who supports them (Menlo Ventures, AllegisCyber Capital, Bridgescale Partners, and Best Buy Capital) should be tried as the petty criminals they are. Shut it down, they are nothing but a scourge on the industry. I am going to personally boycott every single company who has dealings with them and I would encourage others to do the same. Have some respect for yourself, and spend your money elsewhere. They did not even give me a recept, what kind of legitimate company does that? None of them do, these people are criminals and they belong in jail.

Date of experience: December 7, 2021
Indiana
1 review
1 helpful vote
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Imvu addicted lol
October 6, 2019

Alot has changed i agree but ive been on imvu 10 years and i much prefer it to any other game hands down. Im a creator and a vip member i think its well worth the vip charge and the credits if you get vip you can catch sales that are 45% off which is close to what the credit sellers used to do. But advise to anyone do not click on free credit links they are scams and steal your account. Also a good way to go is try blocking them if you cant then you know its a ligit imvu staff memeber.

Date of experience: October 4, 2019
Spain
1 review
30 helpful votes
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Bad costumer support
November 14, 2015

Read their ToS, they will permanently ban you easily. Costumer support is very slow and most of the times (depending what you're writing about) they will not answer at all. They won't unban accounts, they don't care how much money you spent and have even disabled credits reselling.

Date of experience: November 14, 2015
Connecticut
1 review
20 helpful votes
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Worst Game Ever
July 22, 2020

These people are psychopaths. They wait until you get attached to the game and then maybe you're a year inor like i was3 years into playing and BAM they ban you. If you want to get your account back you have to use a new account and submit a case through their website. This is no way to treat people and this game is gonna die because of it, and I will not feel bad when it does. A fun game, terrible company.

Date of experience: July 22, 2020
Texas
2 reviews
390 helpful votes
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Thieves!
March 9, 2019

This is a site that allows hackers and scam artists to run rampid in their system while legitimate users are hassled for no good reason! I was a member in good standing for over a year in this dump! And because someone didnt like that my rooms were becoming popular my account was disabled! They are thieves and scam artists, overcharging for stuff and doing what they want to do, not what is right! I wouldnt go back to them now if my life depended on it!

Date of experience: March 9, 2019
Pennsylvania
2 reviews
1 helpful vote
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Scammers
April 7, 2022

You can't even enjoy this game I've been hacked then reported for my identity then my rooms weren't working after paying a lot of credits for it agents couldn't figure out nor fix the issue and now my account is down for false payments never again will I install this app I believe it's the company of imvu hacking accounts and taking peoples money smh

Date of experience: April 7, 2022
Barbados
1 review
65 helpful votes
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Annoying
May 17, 2019

This is so $#*!ing stupid u only support the famous imvu players ur challenges are $#*!ed u should really make them easier and make them able to enter from the app not having to go to a website that makes no sense your wheelspins are stupid make the higher and make it easier to get money like for people who's phone can't install your verification apps on your free money websites and make the default look better and give u more credits when u start off playing like 10k and I spent so much time on this damn game and as u make credits there gine straight away I'm going to give this game one more chance

Date of experience: May 17, 2019
Australia
1 review
6 helpful votes
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Customer service is awful, if you submit a ticket, make it very simple as they either can't read English or the more likely fact that they don't care to read much at all, you will get generic copy and paste responses tens of tens of times and half of what you asked will be completely ignored.
I asked at least 6 times why my account was disabled, all completely ignored, I still don't know! (Yeah, I'm talking to you "Prence"!)

After a while you will get passed off onto a staff member who seems to care enough to do a proper job and you can get some things done.
Until then, good luck!

Mobile app is utterly awful, missing most of the simple features found on the desktop app and the websites not much better, it's become some awful mashup of a half-assed new and an old website.

The "new" site is missing most of the olds features and tabs and often jarringly redirects you to the ugly and in much need of an update old site.

Date of experience: May 31, 2020
GB
1 review
108 helpful votes
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I am absolutely disgusted how this site is allowed to operate. It is full of sexual predators and vulnerable children being taken advantage of, it made me physically sick to read some of the things adults are saying to children and encouraging them to say and do. AND YET the site has zero safeguarding for children. Thankfully I found my daughter's profile before she was forced to do something she would regret for the rest of her life.

It says it's only suitable to 17+ but my 13 year old managed to open an account without lying about her age and within 24 hours she was enticed to "go find a boyfriend" by what can only be described as a system generated message and then she was groomed, asked if she would have sex, send naked pics, taught how to sext, told to give her phone number and snapchat account details where the abuse continued.

The report user function on this site is hard to find and even then completely pointless as vile animals are allowed to keep their profiles after knowingly grooming & sexually exploiting children. It should be shut down and the developers locked up.

Date of experience: May 24, 2018
Michigan
7 reviews
4 helpful votes
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I once gave a three star rating and was very informative about the origin, along with the good & bad about Imvu. Recently I had learned new accounts made will become disabled, after a week has gone by. Which is bypassing TOS, that if account isn't accessed after certain length of time, only then is when it becomes disabled. Limits on newly created accounts under Guest were already bad enough. Imvu isn't accredited by the Better Business Bureau cause of it's 1 star low rating. From the reviews there it looks like Imvu is biting the hands that feed it. An estimate of 30,000 or more has dropped out of Imvu and developers don't make up most of the loss in numbers. Who watches the 50 staff workers, whom I believe are largely at fault for such. If I were CEO of Imvu I would be doing some house cleaning in weeding out bad staff workers. As it can hurt toward ruining years of successful business. I doubt complaints made on Imvu tickets is ever seen by the CEO, since workers would never report another worker of any known wrong doing. Contacting current CEO by any means possible isn't available.

Date of experience: September 4, 2021

IMVU is still by far the best virtual world game that can become addictive. There.com is where it originated and still is around. IMVU started out as a game for kids that's why the avatars use to have bobble heads, big feet and hands. When IMVU came to know it's the adults that have the money to spend is when they decided to make it a dress-up-game for adults. The ads that were first put out there on the web caused a misconception of it being a match up or love connection place. IMVU tried to divert them to zoosk.com and later meetme.com. Only very few have successfully made an actual connection outside of IMVU. Others have had to escape or turned up mysteriously missing for going beyond IMVU. Users get to have a homepage where they can change it's look and place stickers any where on it. You can have as many friends as you'd like and put things on your wishlist from the catalog to later purchase yourself or others can gift you. You can change how you look or dress and save them in outfits. As a member are given a room with furniture starting out and maybe a few pets. You also get to see others room in the public area. Unlike, There.com where you have to run all over the place to get some where, IMVU cuts to chase by having yellow spots you go to. There are all kinds of fun poses you can do. Listening to music, dancing and hearing others chats sounds is still most enjoyable to experience. IMVU also has a Walk-Off game where you compete against another player. You have the option through your account section to block anyone you don't like or want anything to do with anymore. If at any time you change your mind you can unblock them. Over long period you can easily forget why anyone has been blocked. Once you get your age verified, you are then qualified to get Access Pass, which is only for adults. This enables you to get more revealing or provocative clothing. The benefits of purchasing VIP is you usually get 5,000 credits along with some gift and more personal poses. With these additional poses you can make it so no one can kick, hit, hug or kiss you any time they like.
As with any game there can be a downside that others should know. There are 50 staff workers on IMVU. Depending on when you create an account on there can put you with a good or bad staff worker when it comes to customer service. A bad staff worker will be careless, persistently pushy, among many other things that isn't good business etiquette. If you experience a staff worker in customer service that doesn't leave their name, then you'll know they are bad and trying to cover their tracks, in what they're doing wrong. You can try making a complaint about customer service worker problems to CEO Brett Durrett on his IMVU homepage, Facebook or Twitter. IMVU claims to have no workers among the community as members and will want you to report anyone
Who makes out they work for them. This isn't exactly true as for years disabled accounts that show up on your friends list or seen in groups happens to be an account manipulated by a staff worker who's up to no good. They are now showing up as followers on Feed. You can also know bad staff workers by actual photos put in place of avatars. Including accounts that have Access Pass but no Age Verification badge. Their avatar names for example have 6 digits after (eg. Johnny345678) They are also those doing the same trend on Feed, showing up daily with impressive screenshots that no regular member can do. Being like they can afford anything for long periods of time.
IMVU now think's of itself as multiverse. Which are many things all rolled into one. Long faithful members stick to it being like a sim's world. Before investing in this game, buyer should be aware that in the TOS IMVU has the right at any time to delete your account and not have a reason to do so.

Date of experience: March 19, 2020
North Carolina
1 review
67 helpful votes
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Absolutely Useless
October 4, 2019

IMVU is an ABSOLUTE WASTE of Time. You pay real cash to get credits and VIP in order to develop items and if it doesn't pass peer review they don't let you edit the product in order to make it something that CAN pass but they will take your credits regardless. It's basically 1000 Credits per $1 spent and in order to get a good Avatar you need at least $20. You pay $10 a month for VIP which nets you 5,000 Credits. The Engine on this game is useless and severely out-dated. Stay away and save your Mentality. Second Life is more money but I would recommend that if your PC and Wallet can handle it.

Date of experience: October 3, 2019
Indiana
1 review
38 helpful votes
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The laziness of it all
November 10, 2018

I had been with imvu for at least 9 years or even more and the one time i had made the mistake of disputing i get disabled... now i gets a new account and that gets banned... now months on in i come to them with everything they needed and im ready to get my old account back... there customer service is GARBAGE how can you forcefully make someone wait on you to help for 3 DAYS STRAIGHT! Before i left i had to see kids on there hacking people and they wouldnt get banned or old people on there trying to get little kids and they wouldnt get banned but because i didnt mean to pay for something i get banned and get played around over an account. IMVU needs better training on customer service

Date of experience: November 10, 2018
Tennessee
1 review
4 helpful votes
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Sexist af
November 25, 2021

I got banned for 2 weeks for an AP room being "incorrectly rated" when it was not. I have had many male friends get banned on IMVU for inappropriate names and such and IMVU will give them their account back when they ask, even throwing in free VIP for 6 months. When I talked to IMVU about my account being banned for seemingly no reason, they told me there was nothing they can do.

Date of experience: November 24, 2021
GB
1 review
2 helpful votes
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IMVU
February 2, 2023

Full of pedophiles waiting to groom children even when they give there age as under 16...keep your children well away from this app it's dangerous...

Date of experience: February 2, 2023
Nevada
1 review
85 helpful votes
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They are far inferior as for customer service, i have spent a $#*! ton of money and they don't even try to retrieve my $#*!ing account they suck $#*! and i would never recommend this to anyone.

Date of experience: October 17, 2015
Canada
2 reviews
10 helpful votes
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Age gap is ridiculous
November 25, 2018

The age division on imvu is ridiculous and ruins the whole experience for me. I get you don't want 13 year olds talking to 20 year olds but the fact that all of my friends are born in the same year as me and are 18 but because I have a late birthday I can't play or even message them is downright idiotic. I talk to them in person and know them irl and it's incredibly frustrating I can't go to the same chat rooms or anything because I'm 17. You are basically saying you would rather me talk to a 13 year old who isn't in the same realm of mental maturity as I am than someone who is. Which is down right ridiculous. It's so aggravating to play alone when all my friends are in a whole over side of imvu from me and are enjoying themselves. Not to mention in most places the age of consent is 16 which means literally talking to an adult isn't a crime. This hard division between ages is why I'm going to stop playing this game as it has done nothing but cause me stress and feel less than all of my friends because I was born late.

Date of experience: November 25, 2018

Overview

IMVU has a rating of 1.5 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMVU most frequently mention customer service, new account and much money. IMVU ranks 12th among Virtual World sites.

service
39
value
33
shipping
20
returns
25
quality
36