iLookGlasses has a rating of 4.7 stars from 841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and great prices. iLookGlasses ranks 11th among Eyeglasses sites.
Very satisfied with quality of the product and the service. They did everything right. Mo problems.
Service was expedient. I was extremely pleased with the product
When ordering online the staff was quick to email back with questions on my order or answers to my questions.
Watch pictures before making them for glasses. Glad a two or three glasses, I can manage one or two eventually.
Good feeling and I had a fabulous time about the sunglasses I bought
I have used your services twice at different times and have been very happy with both purchases. You were recommended to me by my daughter who also made purchases from you and was happy with your services, as well.
Thanks,
Gary R.
I am a repeat customer with iLookGlasses. The website is user friendly, convenient and most importantly economical. The product quality is good. Value for money. ILookGlasses always has offers which I enjoys. Best experience from past many years. Recommended.
Very pleased with the ordering, fast shipping and the price. I am also pleased with the look of my new glasses.
Easy to place order and received in good time. Great product
Easy ordering process, great price and quick delivery, very happy!
Very easy online transaction to order frame and lenses. Both were exactly as described. Optical centres of lenses properly placed. Am very happy with my purchase.
As a 'three-peat' client, I couldn't be more satisfied. Over the past several years, I've returned to iLookGlasses again and again for prescription glasses. Each and every time, I have been totally and completely satisfied with the results, in the quality of the product, and of course in the price. I have, and will continue to recommend iLookGlasses to family, friends, and even people I don't know.
I highly recommend this site for anyone that would need prescription glasses. The quality is great and the service is timely. I will be using it again.
I have purchased glasses from iLook for about 10 years. I always got decent quality glasses and a sense that they cared because I would get a phone call if they needed clarification on something.
Very convenient, and help is available if necessary, arrived quickly
Always receive great customer service. They reach out and confirm details before processing the order and they arrive fast and as expected. Great prices too
Good, once you start. I would have appreciated an overview of process, as initially was not sure how you made sure glasses fit.
Was disappointed that you could not more easily filter your search to only see frames that are close to fit. Especially you had my prior order. You did catch an error with pupil measurment, but software should have prevented error, or flagged the difference to prior order sooner.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you so much for your kind words and positive comment! We're thrilled to hear that you're amazed with your purchase experience with us. Your feedback means the world to us, and we're grateful for your support.
Yes, we have our Virtual Try On mirror on our website that you can use so that you could try on the items via webcam, then you can see how you look when you wear the frames that you select.
If you ever need help regarding our Virtual Try On feature, feel free to reach out – we're always here to help!