Overview
iLookGlasses has a rating of 4.7 stars from 841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and great prices. iLookGlasses ranks 11th among Eyeglasses sites.
Instant Feedback
I made a PD mistake and customer care caught it and contacted me before filling the prescription. Very diligent. My only comment on the glasses is I wish they offered glass lenses. I prefer a heavier pair of glasses. Other than that, they offer a wide variety of frames, in both metal and plastic and half frames, so I am a return customer. My son also gets his glasses here. PLUS...they are a Canadian company!
Product was great. Exactly as described. Have to be really careful entering the prescription. If you touch the scroll wheel while a box is highlight it changes values in the box.
If you're looking for form this is your place. If you want function go face to face with an optician.
Ordered 2 pair of glasses 1 pair did not fit I was told just to bend frames to make them fit
Thank you for reaching out.
We are certainly happy to help regarding your order.
I can see your conversation with our customer representative about the middle part of your steel or metal frames that does not fit over your nose. Generally it can be fixed by gently adjusting the nose pads outward, hence suggested to you via chat and asked you to let us know if it works or not.
Alternatively, you may absolutely exchange the glasses that do not fit properly (https://www.ilookglasses.ca/Satisfaction).
To proceed, we will send you an email with the steps to follow and then we will move forward from there.
We look forward to hearing back from you via email soon!
If you have any questions at all, please do not hesitate to let us know.
The order took about 8 weeks to fill. It took many friendly chats to ascertain the order was lost. I sent my prescription with my order to make sure they had all the accurate measurements. The glasses are serviceable but not spot on. I would have returned them but was pretty much tired of the whole process.
Thank you for reaching out.
If you are not 100% satisfied with your purchase for any reason, you may certainly return your purchase. Return shipping is on us!(https://www.ilookglasses.ca/Satisfaction)
Please expect a phone call from our supervisor to talk to you regarding your order.
We will talk to you shortly.
Frame is too big for my face. And I don't know if the lens is accurate. Seems like my eyes went smaller when I put them on. I'd like to order a smaller frame.
Thank you for your feedback.
If you want, you may certainly exchange them, we are more than happy to assist!
We will send you an email so that we can talk more about it.
After much frustration with the website and some help with customer service i did manage to get some glasses ordered. Within 2 weeks they were scratched. They were not dropped or abused in any way during this time. I used only different cloths to clean them. Essentially i can only deduce that the scratch resistant coating is ineffective, poorly done, or non-existent. The lenses are always dirty, they seem to attract and hold dirt. The transition is a little high but i've managed to adjust, which means the frames don't sit in the best position. They will be my back ups once i purchase another set of glasses. Somewhere else.
Website not very customer friendly.
My partner and I ordered glasses and it has taken over 3 weeks to get the order and we still don't have them. They insist on using Canada Post which has failed twice to deliver the shipment despite the promise to make sure the orders were shipped and properly delivered. All you get from them is platitudes and nothing else changes. Would suggest that you do not use this company unless you have time to wait and enjoy frustration and broken promises
We apologize for the inconveniences. There is no other way for us to deliver orders but through Canada Post. They apologized for returning the parcels back to us by mistake. We can only reship and make sure that you get it right this time around. This case is absolutely not acceptable. We held Canada Post accountable for their error. We humbly take the responsibilities regarding this matter. We will continue to be in contact with you until we make sure that we get your parcel. We will talk to you by phone shortly.
Had good experience before, however forget about trying to exchange anything. Been waiting over 4 months for replacement glasses. Not returning calls / emails and very frustrating to deal with. Been getting promising emails / calls from Mae, Mechelle and Emily but all promises and no glasses. Very poor customer service.
Thank you for reaching out.
Your concern has been escalated to the higher department.
Please expect a phone call from our manager to talk more about it.
This company does a great job!. My hardest is finding the right size since i dont know what im looking for. If you know your sizes and are confident in your choices i definitely recommend. The price is great. I use this company for my work pairs so if they get scratches its not a biggie. Very happy and i have bought several pairs over the years.
Thank you for your comments Matthew! We highly appreciate your kind words and it is always our pleasure to being of service going forward.
You may use the measurements of your current glasses as a gauge towards a better fitting pair.
The link below will help you find out the right size of the glasses that you are looking for.
https://www.ilookglasses.ca/eyeglasses-choosing-the-right-frame
Alternatively, you may contact us for some recommendations so we can help you find frames for you.
As always, feel free to reach out to us if you have any questions, or would enjoy personalized shopping assistance.
First time ordering, very pleased. Did not order progressive and will be placing another order for progressive vision.
The site was easy, glasses came perfect, the offer to add a second pair at a cheaper rate was a bonus and shipping was ultra fast!
I was taken care of beyond what I expected from a website! They made sure my prescription was absolutely correct getting me to re-contact my optometrist to make sure my prescription was correct because of poor handwriting.
Everything was good except that the Transition Lens could have been darker in the bright sunlight.
I was concerned about ordering online but I am happy with my experience.
Always fast, on trend, and... cough. Cheep
These glasses feel like a million bucks but still allow me to buy groceries
Such an easy way to find and purchase glasses from your own home!
Love my new glasses, price and style are great, will buy again
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- Surrey, British Columbia, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out! We are certainly more than happy to assist with your order.
We have sent you a private message and will give you a phone call so that we can talk more about your order and better assist you!