website thubmnail of IGVault

IGVault

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GB
1 review
0 helpful votes
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DO NOT USE
April 6, 2021

I used this company for the first time, they put the coins on to my account then days later the same IP address logs back in and steals the coins back from my account. I reached out to the company and they stated it's nothing to do with them as it's out of warranty and claimed it's impossible that it could be them. Don't use these thieving individuals.

Date of experience: April 6, 2021
Michigan
1 review
1 helpful vote
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Dog$#*! company
July 11, 2018

I've written probably 5 reviews for this company in the week I've waited for them to deliver. Says on their website 24hrs is the maximum amount of time it takes to get your product, and most other sites get it to you within a few hours. But no 7 days now and nothing just lies from customer service that they're "getting in contact with supplier" and they'll have it to you in a day."

Date of experience: July 11, 2018
France
1 review
2 helpful votes
Follow Benoît P.
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I recently purchased several articales. Most sellers were serious. But came the time when Igvault blocks one of your purchases. Take the money but doesn't deliver anything. They are asking you to verify your identity by sending your personal credit card to them. If you don't do so. They won't let you buy anything else + you don't get refunded by the site. I am sharing what just happened to me. Be aware of this.

Date of experience: September 11, 2023
Eric J. IGVault Rep
over a year old

Hello Benoît P.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, about the verification is about to make sure that you're the owner of this purchase, it will be secure for both side, and if you doesn't want to finish this procedure, we can also provide fully refund
If you still have problem please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Virginia
1 review
1 helpful vote
Follow J W.
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Seller went back after the 7 day customer service period and changed passwords and reset the account that they sold to my son. The seller took the account backover and locked him out, and he lost the price paid, plus additional items he has purchased. Company only helps 7 days from purchase. Looks like reviews on other websites says this is common.

Date of experience: August 4, 2022
Michigan
1 review
9 helpful votes
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I was selling an account. The buyer kept the account and I didn't receive any money. IGVault did not help me or offer anything else in exchange. They are putting all responsibility on you. Also, as a buyer I bought an account and after warranty the seller recovered the account and iGVault started ignoring me and didn't do anything. I lost around $400 on this website. I don't recommend this website.

Date of experience: January 10, 2020
Philippines
1 review
0 helpful votes
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I have bought several accounts from this site and most of them were taken away and the password was changed and I was locked out of the account and they won't provide compensation either even if you got it in the 7 days guarantee they will just ignore it and say talk to Epic games or some $#*! like that.
Don't buy cracked cheap ship they are mostly scams.

Most of the cracked accounts I buy literally aren't even delivered and they give me some random bull$#*! scam account which I didn't even ask for.

Date of experience: September 12, 2019
Colorado
1 review
2 helpful votes
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Bought an overwatch account, next day info was changed. Obviously I will be charging back on paypal and reporting the account to blizzard so they can block it and prevent future scams from happening. The support are no help, they profit from the scams, and they even told me that it was against their policy to chargeback on paypal. They spam their trustpilot page with fake reviews but on their site, you can see that a lot of the sellers have 50-60% positive feedback, saying the same thing as what happened to me.

Date of experience: June 30, 2021
Florida
1 review
4 helpful votes
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Scam
February 26, 2020

Don't ever use this site, they promise you a refund that gets sent to you within 3 days of what you bought doesn't get delivered to you, and I never got my refund. They actually sent me an email saying the refund went through but it was a flat out lie, and they stole my money. Stay away from this site unless you want to lose money.

Date of experience: February 25, 2020
California
1 review
1 helpful vote
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I've purchased a few Clash of Clans accounts here. Seemed happy until one of my accounts got taken back by original owner. They took it back after a month and beyond the return window thru Igvault. The account was already linked to a supercell id. I should've thought about that. When I tried to make a claim with igvault they basically told me to take care of it myself and tough luck. It was beyond their return policy time frame. I explained that there was No way I could foresee this happening and it didn't seem fair. Bottom line. Never buy a Clash of Clans account already linked to a supercell id.

Date of experience: June 25, 2019
Italy
1 review
0 helpful votes
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Scam
January 13, 2021

Got an account for 20€ and after 2 days the password was changed randomly, probably by the account owner. They sold an hacked account for some reason and i couldn't get my money back, i even wrote to igvault support but they didn't answer so 20€ got wasted. Nice $#*!ing site.

Date of experience: January 13, 2021
GB
1 review
0 helpful votes
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Scammers ALERTS
June 19, 2023

Never ever used this site before! Not even a gamer! But somehow it's came up on my bank saying I've ordered something from this site an emailed me to wow, not saying it could be this website, it could have someone got my details it's just a warning for other people who's had money took from this website!

Date of experience: June 19, 2023
New Jersey
1 review
2 helpful votes
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DONT BUY FROM IGvault
March 13, 2019

Should have looked into the reviews before buying.
They live support will just trick you
Bought an lol account and couldnt log back in in few days
They just ignored me and told me to deal with riot lol

Date of experience: March 13, 2019
Canada
1 review
0 helpful votes
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Garbage
April 18, 2021

Garbage website. Bought coins off them a couple weeks back and got my account hacked. I have not given my information to anyone else so clearly the information given to them does not remain confidential. Lost a million coins, and I do not seem to be the only one who has experienced problems with them. 100% do not recommend, much better websites available.

Date of experience: April 18, 2021
Texas
1 review
2 helpful votes
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Do not buy from this site! Bought at 8am said 4 hours, after 4 hours seller said sorry out of stock please wait. After almost 6 hours I asked to cancel customer service said I can't and can't get a refund till it's been 5 days. After 8
Hours the order now shows times out. Seller don't answer and customer service don't help. Filed dispute with PayPal and will be disputing with my bank! Absolutely horrible service!

Date of experience: October 4, 2019
California
1 review
4 helpful votes
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Purchased an account for old RuneScape from ig vault and when I tried to log in it asked for Authenticator code on RuneScape client and when I tried to log in on RuneScape website it said incorrect password or log in. I tried over 20 times. I reached out to their website right away and they told me I have changed the information to the account and to have a good day! So now after 60 hours gone by I have to call my bank and get this taken care of. Very disappointed.

Date of experience: July 26, 2021
Netherlands
1 review
2 helpful votes
Follow F K.
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I bought an account for 130€ even tho the seller had a bad rating (clearly my fault). Provided details which worked on email but not on epic. Since he created the email, he is also fully aware how to recover the password. Forgot Password on epic side not working since no account associated with this email. I provided several screenshots from email account to epic webpage but support still unfreeze the money and gave it to the scammer. This seller "everett. Advertising" was already rated bad 7 months ago on trustpilot. Support is covering scammers.

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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I nought a LOL account because I don't want to level another account. However, the account got banned due to level botting within 2 days. I contacted customer service through live chat and provide all the information ( screenshot, username, password). The lady named "melinda" keeps telling she cannot log into the account, which is kind of bull$#*!. I am able to log into my account, but the screen account suspension showing up. Very very bad customer service and they lie about it. I am going to copntact paypal to cancel all of the transaction.

Date of experience: May 23, 2018
France
1 review
1 helpful vote
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They sell hacked accounts OR accounts which have Real ID enabled, which makes it easy to recover for the previous owner with their ID card.

Tried to buy one OW account, got access to it then I got logged off by someone I guesses was the owner and a few minutes later the account was suspended. Does the seller scammed the site or did the site sell an hacked account, who knows?

Maybe they don't check accounts they sell to see if there's any way owner can recover it, either way it's a scam and you absolutely don't want to deal with them.

Needless to say I didn't get a refund

Date of experience: January 28, 2019
Spain
1 review
2 helpful votes
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Stay away from it!
April 1, 2020

I have recently bought two accounts for this website. They both worked fine for exactly two weeks. I changed the passwords and email address just as the support told me to do. After the two weeks in which the support helps you, both my accounts got hacked. The emails and passwords were changed. When I went to the online support they take ages to answer even though it says that you are talking to a real person. The answers have many spelling mistakes and often wrong grammar. The worst thing is that in both cases they were unable to tell me what to do or help me with anything. They just said "We are sorry but can't help". So if you want to buy an account do not go on this website since you will probably get scammed and the support will not help you. The only thing that they will do is talk over the same thing over and over again and in the end you just lose your time and money. Horrible!

Date of experience: April 1, 2020
Australia
1 review
0 helpful votes
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DO NOT buy gold from these people I read some bad reviews and thought I'd give it a chance. DONT do it it is 100% a scam no matter what you read. They give themselves the good reviews.
I spent 250 dollars now I won't get back, I have emailed about 15 times to get the same answer "we have urged the delivery please be patient. It's been 3 days when the time to deliver said 8hours

Update: there has now been 34 emails backward and forward, they are telling me not all the gold is there so I've asked for what he currently has with them still telling me to be patient keep in mind it was supposed to take 8 hours I've been waiting now for 3 days. THIS IS 110% a scam site

Date of experience: June 8, 2021

Overview

IGVault has a rating of 2 stars from 467 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IGVault most frequently mention customer service, fortnite account and original owner. IGVault ranks 101st among Virtual Goods sites.

service
171
value
169
shipping
161
returns
166
quality
168
This company responds to reviews on average within 77 days