I am currently writing this at 11:00 at night and I am still in awe of what had happened. So much so that I took to this site for the first time solely to vent my rather justified frustration. Now, the program itself has a very nice format and I don't really have a problem with the content thereof as it seems to be pretty up to date as far as I can tell. But what truly made my blood boil is the unholy voice verification system. The voice verification is so bad that it ruins the entire program. The way this program works (or should I say doesn't work) is that it takes a sample of your speech and it uses this example to refer to in the other voice verifications during each section (which there's a ton of them). The program will test your voice very frequently but a big problem is that the system is very sensitive and a minor difference between your voice in the future (which is destined to happen being how fatigued you'll be) and your sample will ask you to try again, which you have 3 opportunities to emulate it correctly. And the kicker is that if you fail the voice verification process more than 3 times with each of three attempts not registering (which is very easy to do as it does a piss-poor job of recording your voice), it will force you to repeat the entire course again form square 1. I spent god knows how many hours today slogging through this stinker only to fail and have to repeat the entire course because the crappy voice system doesn't work. I was so afraid of this happening too as it states the threat to make you repeat on every verification screen. I took the precautions of turning off anything in my house that would make any kind of noise during it and even then with all my effort, I still got screwed. All that work meant nothing in the end. A way to describe it to those who haven't personally experienced it is imagine fighting with Siri to get her to spell a word correctly but with a real consequence of having to sit through a horribly boring 10 hour presentation if you fail to get Siri to spell a word correctly in a given amount of attempts. It was a horrible sight to behold to open up the program again to see a screen of 8 completed chapters to the very beginning again. Please, save yourself the aggravation and avoid this program like the plague.
More than half of the test questions were not covered on the course. I am not a very happy camper!
Spent 8 and a half hours taking a test, only to fail the VOICE AUTHENTICATION before the final exam! SO IRATE! AND ON HOLD FOR OVER A HALF HOUR!
Four years later and yet to receive certificate! A $#*!ing rip off!
Worst traffic school ever. It is hard to pass the test.
Answer: Hi Robert! If we offer educational courses that will assist you in obtaining your license. We don't issue the licenses themselves, you'll need to go to your local DMV for further assistance with that.
Answer: Hi Marc! We're sorry to hear this occurred. We're happy to review the certificate and reissue it with the correct information. Can you please send over your account information to social@idrivesafely.com so we may further assist you? Thank you!
Answer: Hi Carissa! If your course certificate is available electronically it will be available in your dashboard after 48 hours!
Answer: Hi there! We have a course for almost all 50 states.
Answer: Yes! We do have a mobile app you can use to complete your course.
Answer: Are wait times are currently longer than normal on phones. For quicker assistance you chat on our website with an agent, or email us wecare@idrivesafely.com.
iDriveSafely has a rating of 1.9 stars from 352 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iDriveSafely most frequently mention customer service, voice recognition and online course. iDriveSafely ranks 4th among Traffic School sites.
I am very sorry that you did not receive your certificate after it was sent to you. If you had contacted our Customer Service Department about this issue four years ago, we would have been happy to reissue it for you. If you would please send me your account information at the address below, I will be happy to look into this for you personally. Thank you. Joe Tracey, Social Care Specialist, socialcare@edriving.com.