As a DIYer I found ordering from HVAC Direct, was incredibly easy. Following the order, the customer service provided to track my shipment was second to non. The furnace arrived well packaged and all loose items were clearly labeled and accounted for. Thankyou
I was a first time customer and couldn't be more impressed. I ordered my Goodman 2 stage furnace online. It got delivered when it was expected to and after the install we have heat for the winter. I couldn't think of a single negative about the entire process. Thank you HVAC Direct
Purchased a whole ac unit replacement. Had to get a replacement handler unit due to shipping times. Replacement unit was not similar to the original that I ordered and required some home modifications to install. Shipping was good wish it all came together instead of 2 separate deliveries. Had to make multiple calls to find out shipping dates. Not the fault of HVAC direct, they did everything on there part. Had to reschedule my hvac install due to shipping dates.Will update once unit is completely installed.
Driver was very kind. My experience with the company is that I never received an email of confirmation that the item purchased was on its was or even an estimate on a delivery date. I had to call and ask.
Low prices and free shipping is why I bought from here. Shipment was missing an item when it arrived and I'm still waiting on the replacement part. They aren't very good at sending shipping information to your email. You have to look it all up yourself. I'd buy from them again if I wasn't in a hurry to get what I ordered.
The original furnace I wanted to purchase was on back order and would take weeks for delivery. The sales rep I spoke with ordered a different one that was similar to what I was looking for although I was expecting a condensate furnace and ended up with non condensate my furnace is running and keeping my house warm in this cold winter season. All in all I am satisfied with the product.
Frankly it was frustrating as I had to call Customer Service at least four times to track down half of the order. The line set and outdoor unit were not with the first delivery receive on July 6th. However Customer Service could not give me any definitive answer as to when or if they had been shipped and promised to send emails once they tracked down the shipment, but this never happened forcing me to call and wait on hold for 25 minutes at a minimum just to get no answers. I finally received notice of the shipping but that was a day after the unit had been delivered nearly 20 days after my order was placed. Also once unboxed, the indoor wall template was not included and again customer service could not send me a copy of the template which made it difficult to mount the unit. Also, these installation instructions were fairly basic and do need to add some additional details on connecting the line set, etc. The minisplit is now installed and working fine.
Ordering easy and good help from customer service.
It did take 30 days to receive the order but shipping was FREE!, so a small wait for a full load coming my way is understandable. I will order from them again.
I ordered the unit, went to pick it up the following day. Was met at the front, both people were knowledgeable of my order. They had it loaded and I was ready to go in 10 minutes. Both were very friendly
The unit works very well and was very cost affective. Only issue I had is that they forgot to send me a piece, and then a drain they sent me for the unit was barely enough to drain one of the mini split heads. It was for some reason shorter than the line set and communication wires. They also don't tell you in the listing that you get a wall mount included for the unit, so I accidentally ordered another one, and then had to call in to have them credit it back. More clear descriptions of what comes in "each" package would be good.
Ordered a new 95% revolv furnace for my manufactured home, it arrived on time and it seems to be a decent unit. The problem with it is that the inducer is noisy as hell, I tried to contact them on their website and also by phone with no results. I left a message but never heard a word from them, guess their warranty is a bunch of crap so Iwouldn't buy from them again due to the fact that I will have to buy a new one out of my own pocket. Buyer beware!
It's been over a month and I still don't have the unit I paid for. The shipping company wants me to meet them on the highway and put the units in my truck to get up the house. The unit I paid for wasn't in stock but wasn't told about this until a week after I ordered. Then played phone tag for 2 weeks before getting the unit changed to one they have in stock.
I received the order and it was fine. While ordering from the website it didn't state that there was a 30' line set included in the package. I have to return the 30' line ordered separately because of the missing clarity on the website.
The furnace arrived ahead of schedule, and it was as ordered. Everything was fast and easy.
I even recommended your company to a relative.
I do have a question, I got a call from your sales rep saying they couldn't ship the heater we ordered to California but they would ship another one that was $50 cheaper and give us a refund. I have not seen the refund yet,
Delivery went well, however, I did not get a call the day before, I happen to be at home when the driver called saying he was 15 minutes out. My driveway is 1/4 miles long and I had to meet the semi out on the main road. Not sure what would have happened if I wasn't home. Instalation was not hard
Was Delivered, affordable, and nice delivery guy. Only complaint was they were supposed to deliver the fan to client's project. They delivered it to our office. We were under the impression that they would deliver to the project and deliver it to the garage and have a tommy jack. Unfortunately, the delivery guy said he has a semi and i can't back into the driveway of the client's project. Now we are going to have to rent a piece of equipment to load and unload the fan.
Arrived as promised but I had to go to local truck stop to offload onto my pick-up truck. I had requested a straight truck with a liftgate since eighteen wheelers cannot turn around on our road. At least it had a liftgate. There was no manual with the unit however.
Overall a good price but I noticed some defects on the coil and the condenser unit upon opening the box.
Well I received what I ordered from your company. I have yet to install the AC system!
I was disappointed when I saw how the unit was shipped! AC condesor is a very fragile unit by itself. I would thick the shipping box would be better designed and better built to protect the new AC unit. There was a little damage to the fins, but this is understandable seeing the precarious shipping box unit was delivered in!?
As I said I have not had the unit installed just yet.
Tom *******425
Great service with knowledgeable tech on the phone helped me narrow my choice for the proper unit. Received my fan and had it successfully installed by my professional electrician. Very happy with my product and it helps circulate air flow in my garage well.
Overview
HVACDirect.com has a rating of 4.4 stars from 1,795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 296th among HVAC sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members