HuluReviews 1,179

Of America you have the best tv internet out there your better then netflix and cheaper then any cable company out there yall saved me a lot of money just by using yall. Yall respect your customers and yall charge one rate no more no hidden fee or anything yall are the best thing out there yall need to become a cable company and keep the price cheap so low income people that way they can watch everything on a fixed income thank you for your service

I was a die hard Hulu fan and customer for years. The rolled out their "New User Experience", claiming it was aimed at making it easier for us to find what we want to watch. The opposite happened. It takes endless scrolling, searching, browsing to find anything. There is no Live TV programming guide. Whats currently airing live is grouped in with on-demand content. I found myself watching a day old newscast due to a recording being mixed in with live. This change was too much for me to waste my time on. I cancelled my account. I will sit back and wait to see if they rework the UI to something usable. In the meantime I have Amazon prime and Netflix.

As much as I hate to hand out a 2 star rating to any kind of service I have no choice but to give it to Hulu. If it weren't for the quality of the content I'd give it a 1 star rating.

After the app was updated to the new interface I have experience an extreme amount of lost connections while viewing Hulu programs. My Roku TV is hard-wired to my router with a download speed of 120mbps which is plenty fast enough for anything I want to watch. All ethernet ports on the router produce the same result of dropped connections with Hulu, while all other apps (Sling, Netflix, Amazon, Plex) function flwlessly. Switching ports does not make anything better or worse. Currently I am 19 minutes in to an episode of one of your original programs and it's lost connection 10 times.

Secondly, the interface is quite beautiful, but ultimately it's hard to navigate. As a fan of windows 10 and the "Metro" interface I was excited to see this revision to the app, however this is somewhat difficult to navigate. By "somewhat" I mean it's terrible. Not sure how they can fix this since I'm not an interface expert, but it needs to be done.

The biggest problem is the connection issue. Resetting the TV and reinstalling the ap fresh has made no difference.

I don't have a credit card, don't want to buy a Hulu gift card for the trial period because it's $25 and if I don't like it I am stuck.
So I bought a pre-paid Visa, tried to use it, but it won't accept it. Chatted with "Nina" and she told me I can't use it because funds may not be available when it's time to auto-renew.
Gee... If only there were a way to prevent people from using their service if they don't pay...
No, they want to auto-bill you and would rather lose you as a customer than risk having you (Heaven forbid) NOT RENEW.

Idiots.

After a long day of work of dealing with idiot coworkers and demanding customers, I'd like to come home, have a beverage and watch some shows. Except now I'm watching colors change with every scroll of the remote like I'm at a techno dance festival, then I'm searching for - which was never an issue - a damn show I was hoping to binge watch until I fell asleep on the couch like I did the night before! "You just have to get used to the change" they say. Listen, watching TV shouldn't be a struggle, it's an escape from the struggles of life. Thanks for adding to my $#*! day Hulu.

My mother got this email stating hulu was new and improved and were asking former hulu users to come back with a year subscription for 5.99.
So we get on hulu on our tv and look for new episodes of blue bloods and we cant find them anywhere so we get on the phone and they state "wait time is 1 hour" we then got online to chat. That is when we found out that there was a change in the 4 months since we had hulu. Now you have to pay for live tv which means no new episode it took 30 min of chat to find out it was 39.99. What a rip off
So we canceled within an hour of signing up.
They then took money out of my acct after telling me it would be on our reg payment date. If they were talking about the last subscription that was on the 5th of each month. Today is the 7th. And why would they take any money. They have always taken the money after the month. They overdrafted my account and i had to go through a dispute to get the overdraft off my account. Alot of running around for the chance to watch the episodes that are on and i cannot see them.
So if you are thinking of using hulu... DONT DO IT!
Get the cbs, abc, and nbc app on your phone or tablet its free on those and you can cast to your tv. Freeeeeee freeeee. DONT USE HULU YOU ARE SELLING YOUR SOLE TO THE DEVIL.

This new Hulu is wretched! Several months ago my daughter convinced me to cancel cable and switch to Roku with Netflix and Hulu. Everything was fine, user friendly, just a click or two and I was watching my favorite shows. I was also able to put my favorites on one page. It used to be one click resume a show add another click and I can start from the beginning. First I have the most difficult time just to FIND my show and then forget if I want to restart the show. Whats up Hulu is was TOO user friendly? Are you trying to go out of business by driving customers away? Or do you make more money by making people click, click, click, fifty times just to find a show!?!? And whats with that font! It is horrible, who can see that? The font is so thin and the color so light. And whats with the buffering? Have you put so many bells and whistles on this dam upgrade (really downgrade to the 80s) that it cannot keep up. Well now I am tasked with researching other TV alternatives. It looks like the major consensus in you other pissed off customers is Amazon and Sling, so long Hulu, it was short and you suck!

I signed up for a trial month. I called to cancel, was told it was cancelled. They have billed me $11.99 a month for the last 9 months. The wait time on the phone was an hour for billing. The Chat Person said she would only give me a 3 month credit. I was told numerous times theyd fiqured the problem out, and have not. The bank sends me back to Hulu to resolve. I have finally closed my Wells Fargo account to get rid of them. Insane.