HuluReviews 1,179

Biggest concern: we had to delete and restore our Hulu account because of a Roku issue and we were restored to someone else's account! Multiple efforts to correct were unsuccessful. Contacted Hulu phone support at 10 pm. Call was answered promptly, and their instructions resolved the issue quickly (leading us to suspect that this may be a relatively common occurrence?). That is a concerning breach of privacy. Other concerns: frequent 'failures to record'; generally non-intuitive user interface.

Screen just stops for no reason, seems to be buffering then an error message "unable to playback and it may get stuck in this cycle for an hour or more. Also may suddenly rewind a show your watching for absolutely no reason. Called customer service several times and gone through the same process over and over. Unplug the firestick, clear cache, reset your router, delete and reinstall Hulu, check your Internet speed, bla bla bla nothing works. We have one of the fastest Internet services in the nation in my area so that's not it.

So today I renewed my HULU live account. Last month wife and I cancelled a showtime addition after trying the free time and then a month after that realizing it doesnt have enough different movies to keep. So I went in changed in my manage account and removed. Well yesterday I noticed a charge of 61.98. Should be 50.99. I contacted them today. And to issue me credit get this. They have to cancel my entire account refund the 61.98 and then I have to rejoin immediately and they will charge me again 50.99. The customer service person was nice and even though i told her 3 months ago we decided to cancel live tv as it was really streaming badly. We we were issued a credit immediately for that without renewing our account. I pointed this out to her and she said this was company policy. So I would be charged twice a credit to my card but I wont see that for 7 days. I told her you really want to have me burn your company down on review sites over 10.99 she said that was company policy.

Otherwise I would not have it. I could go into detail, but the one major thing that bothers me is there seems to be more adds than show time. Watch 5 minutes of a show and then you have to watch 90-120 seconds of commercials... And even though they have some content that Netflix doesn't have, this is why most consider Netflix to be better. We don't want to have to pay for a subscription and sit through the same commercials every 5 minutes!
I will not be renewing because I don't see it being work $12 a month...

WORTHLESS! Purchased Hulu thru a free trail, never have been able to login in system keep stating your email/password is incorrect. Reset password twice still no luck called *******650 young lady couldn't help me at all. Kept saying your email address is wrong, I been having the same email address for 15 yrs. What a waste but you keep deducting from my bank account. So I cancelled service, no one there in person to troubleshoot.

To Whom it May Concern,
At the beginning of the NFL season, I decided to create an account with Hulu in order to stream some of the games. However, I decided to cancel my account after a few weeks because I did not need to stream any more of the games and because I did not want the extra bill. After canceling my account, I was still being billed by Hulu even though my account had been deactivated. I was very confused by this so I tried contacting Hulu to get this problem fixed. It took quite a lot of work and time to get this problem resolved. However, I did not mind the time or trouble, but it was the customer service that frustrated me the most. The customer service was horrendous and one of the worst experiences that I have ever had.
I repeatedly sent emails to your headquarters and I tried calling you countless of times only to have be left on hold. You never replied to any of the emails I sent. Not having the courtesy to send an email back really speaks volumes of how you think of your customers. However as bad as not replying to my emails, the phone calls were still somehow worse. Sometimes my calls were never even answered at all in the first place and the phone would just continue to ring. It took about a dozen different calls for me to even get to interact with a real human. Eventually, my problem was fixed, but not without a tireless amount of work from myself and loads of frustration.

During the the first round. Four teams were playing we were able to see one game the other 3 games r
Were perpetual commercials and analysis. After flipping channels for 35min. No BB games were on. I called HULU. Promptly disconnected. Called again talked with a guy for 30min. He had no clue what the NCAA BB was about and that I wanted to watch them 4 games going on. He said HULU had an issue with game suppliers TruW and one other and I would have to wait about an hour. So before I wrote this I checked the TV networks again and Nope. No games on TV.
Very disappointed with HULU. Going back to Cable can't risk it with HULU